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Added 6 mins ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
Supports the Manager to lead the store team to exceed customer expectations and achieve a high Net Promoter Score.
Added 6 mins ago
TB
Store Lead
Tailored Brands
Toronto, ON
- Full-time
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling…
Added 6 mins ago
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Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
Team Management: Lead, mentor, and motivate large, integrated project teams, including Engineering, Procurement, Project Controls, Construction Management, and Quality Assurance personnel.
Added 6 mins ago
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Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
As a Solution Engineer Manager, you will lead a team of Azure Solution Engineers who act as trusted advisors and subject matter experts in Azure. You will work closely with customers to…
Added 6 mins ago
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DCN Manufacturing Engineer
SLB
Canada
- Full-time
Lead and participate in structured problem-solving activities, root cause analyses, and corrective action implementation.
Added 20 mins ago
KA
Teacher of Spanish and CSPE
Kilkenny and Carlow Education and Training Board - Training Services
Abbey, SK
- Internship
Applicants who are in their final year of degree/postgraduate diploma which will lead to a teaching qualification, but who have not yet completed their final exams and/or received their…
Added 20 mins ago
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Head of Operations - Service Delivery
Calliere
Toronto, ON
- Full-time
The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.
Added 35 mins ago
KA
Teacher of Science and Physical Education
Kilkenny and Carlow Education and Training Board - Training Services
Abbey, SK
- Internship
Applicants who are in their final year of degree/postgraduate diploma which will lead to a teaching qualification, but who have not yet completed their final exams and/or received their…
Added 35 mins ago
KA
Mathematics & Science
Kilkenny and Carlow Education and Training Board - Training Services
Abbey, SK
- Internship
Applicants who are in their final year of degree/postgraduate diploma which will lead to a teaching qualification, but who have not yet completed their final exams and/or received their…
Added 35 mins ago
MC
Sr Project Manager Delivery Lead (35688)
Myticas Consulting
Toronto, ON
- Contract
Lead end-to-end delivery of multiple concurrent projects/programs, owning scope, schedule, budget, quality, risk, and successful client outcomes.
Added 35 mins ago
MC
Program Chief Engineer – Spacecraft Satellite Systems (35863)
Myticas Consulting
Canada
- Full-time
Lead across Systems, Flight & Ground Software, Electrical/Avionics, Mechanical, RF, GNC, Payload, AIT, Manufacturing and Operations.
Added 35 mins ago
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Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
Lead audits, inspections, lessons learned, continuous improvement, and corrective and preventive actions (CAPA) throughout the project lifecycle.
Added 35 mins ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
We are seeking an experienced Director, FinOps (Cloud Financial Management) to build, lead, and mature an enterprise FinOps program focused on delivering measurable and sustainable cloud…
Added 35 mins ago
MC
Microsoft Dynamics 365 Finance Functional Consultant – D365 F&O | Manufacturing (35742)
Myticas Consulting
Toronto, ON
- Contract
Work with the Training Lead to develop Finance-related training documentation and supporting materials.
Added 35 mins ago
TP
Manager, IT Vendor Performance & IT Audit
Toronto Pearson International Airport
Toronto, ON
- Full-time
You will build and mature vendor performance and IT audit practices, lead strategic supplier governance, and work closely with IT, Procurement Services, Finance, business leaders and…
Added 35 mins ago
DI
Senior iOS Mobile Developer
Dawn InfoTek
Toronto, ON
- Contract
…government organizations. We are committed to delivering innovative technology solutions and connecting top-tier IT talent with leading…
Added 50 mins ago
AW
Software Development Manager, S3 Storage
Amazon Web Services (AWS)
Vancouver, BC
- Full-time
Lead a team of talented software engineers, fostering their growth and development while delivering critical components of S3's architecture
Added 50 mins ago
FC
Area Manager - Station/ HUB
FedEx Canada
Delta, BC
- Full-time
Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications.
Added 50 mins ago
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Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
Our projects span mineral processing plants, technology commercialization, renewable fuels, hydrogen production facilities, and more. Sustainability and innovation are at the heart of what…
Added 50 mins ago
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Lead Data Scientist
Sixone
Burnaby, BC
- $110,000 to $170,000 CAD / year
- Full-time
…blended plastics and plastic-based products. The company’s technology applies process digitalization and advanced analytics to build a depolymerization reactor tailored to enable efficient…
Added 50 mins ago
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Senior Full Stack Engineer
WeTransact
Montreal, QC
- Full-time
Added 1 hour ago
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Warehouse Lead
Dynacare
Brampton, ON
- Full-time
…your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and…
Added 1 hour ago
PT
Sales Development Representative
Procore Technologies
Toronto, ON · CA - Ontario - Toronto
- Full-time
Procore Technologies is the leading technology partner for every stage of construction. We empower construction teams to drive efficiency and mitigate risk through actionable AI &…
Added 1 hour ago
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Lead Patient Access
Novartis
Toronto, ON
- Full-time
…experienced and passionate individual to join our team as a Lead, Patient Access. As the Lead, you will lead the cross functional team to execute your vision for patient access, to ensure…
Added 1 hour ago
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Lead Patient Access
Novartis
Toronto, ON
- Full-time
…experienced and passionate individual to join our team as a Lead, Patient Access. As the Lead, you will lead the cross functional team to execute your vision for patient access, to ensure…

Calliere

Head of Operations - Service Delivery

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Experience: Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team
Posting language: English
Posted: Nov 9, 2026

Original job description

Experience 5 to 12 years in operations, including 3+ years leading a high-volume service delivery team

Location Hybrid, in office in Toronto (new office on the way)

Work authorization Canadian work authorization required. No visa sponsorship

The opportunity

Picture a business with decades of brand trust, a huge online audience and demand that keeps climbing. Now picture it rebuilding itself from the ground up as an AI-native company. That's where this role sits.

Sales are moving fast. Your job is to make sure delivery keeps pace and then some. You'll own everything that happens after a client says yes, across five service lines, and turn rapid growth into service that is consistent, efficient and genuinely good. This is a hands-on seat for a decisive, commercially sharp operator who likes building the machine, not just running it.

What you'll own

• The delivery engine. Throughput, turnaround times, backlog, capacity and service levels, end to end.

• The people. Lead and coach a group of Practice Leads and senior delivery managers, with a real operating rhythm of reviews and scorecards.

• The economics. Delivery cost, productivity and contribution margin, built with Finance into budgets and forecasts.

• The rebuild. A roadmap to modernize delivery with automation and AI, shaped alongside the CPO and CTO.

• The plan. Turn sales forecasts and growth targets into capacity and hiring plans, and give the COO a clear, data-driven view of what's coming.

Who thrives here

5 to 12 years in operations, with 3+ years leading high-volume service delivery.

You've led teams of 20 to 50+, including managers who run their own teams.

You've redesigned processes and can show the numbers: productivity up, quality up, cost down.

You're at home in budgets, capacity models and unit economics.

You've pushed AI and automation adoption and turned technology spend into results you can point to.

About the company

A long-established, Canadian-headquartered professional services firm with a strong consumer brand. It was an early mover online and has since built a large, loyal audience and one of the most trusted resources in its space. Now it's going all in on becoming an AI-native business, with the brand, the audience and the momentum to actually pull it off.

Your toolkit

A live throughput and KPI dashboard, AI-native case management, client portals, AI and workflow automation tools, and Lean and Six Sigma methods. The foundations are there. You get to make them sing.

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More about this job

Responsibilities

You will lead the service delivery engine by managing throughput, capacity, and service levels across five service lines. Additionally, you will drive the modernization of delivery processes through AI and automation while managing team performance and financial budgets.

Requirements

The role requires 5 to 12 years of operations experience, including at least 3 years leading high-volume service delivery teams. Candidates must demonstrate expertise in process redesign, capacity modeling, and the implementation of AI or automation technologies.

Skills

Operations management
Service delivery
Team leadership
Process improvement
Budgeting
Capacity planning
Automation
Artificial intelligence
Data analysis
Lean
Six sigma
Unit economics
Performance management
Strategic planning
Change management

Visa sponsorship

Not detected in the job text

Keywords

Operations
Service Delivery
AI-native
Automation
Throughput
Capacity Planning
Unit Economics
Lean
Six Sigma
KPI Dashboard
Case Management
Professional Services
Performance Management
Budgeting
Forecasting
Process Improvement
Team Leadership
Strategy
Technology
Operations Management

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