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Added 6 mins ago
Sales Representative
Orica
Kamloops, BC
Experience in field sales, account management, technical sales, mining operations, or a comparable customer-facing role.
Added 6 mins ago
M
Senior Full Stack Java Engineer - Workforce Management (WFM)
Miratech
Canada
- Full-time
…data into maintainable, auditable software. Experience with Customer Experience (CX) platforms is a strong advantage; practical knowledge of WFM processes or products is…
Added 6 mins ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
Collaborate across teams: Partner with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement…
Added 6 mins ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11822
Added 6 mins ago
SM
RQ11822 – Systems Testing/QA Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11822
Added 20 mins ago
CA
Motorsports Service Advisor
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Charlottetown, PE
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Added 21 mins ago
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Motorsports Service Advisor
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- Full-time
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Added 36 mins ago
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IT Field Technologist
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- Full-time
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Full Stack Software Developer (Java/React) - Technical Lead
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- Full-time
We are seeking an experienced and driven Full Stack Software Developer (Java/React) to fill a Technical Lead role supporting one of our public service clients. This is a high-impact…
Added 51 mins ago
J
Billing Specialist (SaaS Billing)
Jobgether
Canada
- $55,000 to $65,000 CAD / year
- Full-time
Collaborate across teams: Partner with Finance, Accounting, Sales, Customer Service, Support, Revenue, Operations, and business unit leaders to resolve billing issues and implement…
Added 51 mins ago
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MAC Vaughan Mills On-Call
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- Full-time
⁃ All applicants must be able to demonstrate the ability to provide inspirational, authentic and personalized customer service
Added 1 hour ago
PG
Software Engineer
Prince George Truck & Equipment
Remote, Canada
- $85,000 to $105,000 CAD / year
- Full-time
- Remote
…applications in fleet management, equipment maintenance, and customer service. The ideal candidate will have a strong foundation in software development, problem-solving skills, and the…
Added 1 hour ago
C
Senior Proposal Writer
CallTower
Ottawa, ON
- Full-time
Translate technical solutions into clear, compelling business narratives
Added 1 hour ago
AC
Co-op Accountant, Assurance and Accounting (May 2027)
ACCA Careers
Orangeville, ON
- Temporary
Customer service and/or client service experience is considered an asset
Added 1 hour ago
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Pharmacy Assistant, Hourly Part Time Flexible Shifts
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Vaughan, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Vaughan, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Brampton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Hamilton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Day
Loblaw Companies Limited
Hamilton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
LC
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Loblaw Companies Limited
Hamilton, ON
- Part-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 1 hour ago
BT
Bilingual Service Desk Analyst
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- Full-time
This role combines customer service excellence with technical troubleshooting. You will support users through phone, chat, email, and self-service channels while resolving technology issues…
Added 1 hour ago
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Principal Data Architect, FSI
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- Full-time
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Added 1 hour ago
Meat - Meat Cutter
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Sherwood Park, AB
Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 1 hour ago
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Product Manager – Door Hardware
Quincaillerie Richelieu
Kitchener, ON
- Full-time
The ideal candidate combines strong technical product knowledge with a commercial mindset and proven sales capabilities. They understand the industrial distribution environment, recognize…
Added 1 hour ago
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IT Store Support Technician
Ardene
Laval, QC
- Full-time
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CallTower

Senior Proposal Writer

Ottawa, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 13, 2026
Posting language: English
Posted: Oct 14, 2026

Original job description

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Description

Job Purpose:

The Senior Proposal Writer is responsible for leading the development of high-impact, client-facing proposals that support revenue growth. This role partners closely with Sales, Solution Architects, and Leadership to shape win strategies, craft compelling narratives, and deliver compliant, high-quality RFP/RFI responses that differentiate CallTower in the CX, CCaaS, AI and UCaaS market.

Duties

In the context of tenders, the Senior Proposal Writer is responsible for coordinating key activities related to the process. Their responsibilities include:

Proposal Strategy & Development
Lead end-to-end RFP/RFI responses, including strategy, messaging, and positioning
Develop win themes and value propositions aligned to client needs and competitive landscape
Translate technical solutions into clear, compelling business narratives
Cross-Functional Leadership
Partner with Sales, Pre-Sales, Product, Legal, and Delivery teams to shape responses
Facilitate proposal strategy sessions and stakeholder alignment to meet response deadlines
Process & Content Optimization
Maintain and evolve reusable content library and templates
Drive continuous improvement of proposal processes and tools (including AI-enabled capabilities)
Oversee and manage the response process, including procurement portals, communications with customer procurement teams, and bid coordination.
Risk & Compliance
Ensure all proposals align with contractual, legal, and compliance standards
Identify and mitigate commercial and contractual risks
Communicate with federal, state, and provincial bodies to request compliance documents
Review contract clauses and verify the conformity of proposals

Responsibilities

The Senior Proposal Writer will also partake in managing contractual documents for the Company (scope of work, change requests, hours of bank, support contracts, subscription contracts, etc.). His/her responsibilities include:

Prepare, review, and finalize proposal content (technical, financial, compliance, corporate etc.)
Apply, evaluate, and adjust these measures as required, and consult legal counsel for review if necessary.
Implement a compliance process for all stakeholders
Review the development process and optimize it
Review SOW grids and T&C. Make any valuable improvement when possible and automate them
Analyze proposal T&C and assumptions and SOW to mitigate business risks for clients, partners and suppliers
Ensure consistency between liability insurance contracts and the Company’s contractual commitments
Other duties as assigned by management

Success Measures

Improve proposal win rate and qualification effectiveness
Meet or exceed proposal turnaround SLAs
Increase reuse of standardized content and reduce cycle time
Maintain high compliance and quality standards across submissions

Qualifications

7+ years of experience in IT or consulting services as a Proposal Writer
Bachelor’s degree or 6+ years’ of relevant work experience
Excellent understanding of the different phases of IT project implementation
Ability to successfully communicate client tender objectives and their main characteristics to the delivery and sales teams through oral and written presentations
Strong interpersonal skills: capacity to work in teams of various sizes, with employees with different technical abilities and professional authority
Ability to manage and coordinate service and information requests from stakeholders with proactive means of communication
Solid knowledge of software tools such as Word, Excel, PowerPoint, Acrobat
Experience supporting enterprise SaaS / CCaaS / UCaaS deals
Proven ability to influence deal outcomes and win strategies
Experience using proposal automation tools or AI-assisted writing tools
Experience in project management is an asset
Ability to analyze and write proposals
Exceptional writing skills
Strong organizational skills, precision and great attention to detail
Fluency in English and French (spoken and written) is mandatory

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More about this job

Responsibilities

Lead end-to-end RFP/RFI proposal development, shaping win strategies and translating technical solutions into compelling, compliant client-facing narratives. Coordinate stakeholders and bid processes, manage contractual documents and risks, and improve proposal content, tools, and workflows.

Requirements

Requires 7+ years of proposal writing experience in IT or consulting services, or a bachelor's degree or 6+ years of relevant experience, along with strong writing, analytical, organizational, and communication skills. Experience supporting enterprise SaaS, CCaaS, or UCaaS deals and familiarity with proposal automation or AI-assisted writing tools are expected; fluency in English and French is mandatory.

Skills

Proposal Writing
RFP/RFI Response Development
Proposal Strategy
Win Strategy Development
Business Writing
Technical Communication
Cross-Functional Collaboration
Stakeholder Management
Contract Review
Risk Mitigation
Compliance Management
Project Management
Proposal Process Optimization
Proposal Automation
Microsoft Word, Excel, And PowerPoint
Adobe Acrobat

Visa sponsorship

Not detected in the job text

Keywords

RFP
RFI
Proposal Development
Proposal Strategy
Win Themes
Value Propositions
Telecommunications
IT Services
Consulting Services
Enterprise SaaS
CCaaS
UCaaS
Customer Experience
Artificial Intelligence
Contract Management
Statements Of Work
Terms And Conditions
Compliance
Commercial Risk
Procurement Portals
Proposal Automation
AI-Assisted Writing
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Adobe Acrobat
Project Management
Content Library
Bid Coordination
Ottawa

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