Closed listing
Client Advisor, Vancouver - Margiela
- Vancouver, BC, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
Overview
The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence. This position will be based at the Vancouver Oakridge Shopping Centre.
Key Responsibilities
Client Engagement & Sales:
#MM
Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.
In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.
Overview
The Client Advisor serves as the primary point of contact for clients, providing exceptional service, guidance, and solutions tailored to their needs. The role involves driving sales, fostering client loyalty, and upholding the brand’s high standards of excellence. This position will be based at the Vancouver Oakridge Shopping Centre.
Key Responsibilities
Client Engagement & Sales:
- Greet and assist clients with a warm, professional, and personalized approach.
- Provide expert product knowledge and styling advice tailored to client needs.
- Drive sales through exceptional service, upselling, and cross-selling strategies.
- Maintain a high level of client satisfaction to encourage repeat business.
- Build and maintain strong relationships with clients, offering a personalized luxury shopping experience.
- Develop a client book and engage through follow-ups, invitations to events, and personal styling sessions.
- Anticipate client needs and proactively offer recommendations.
- Uphold the brand’s values, image, and standards at all times.
- Stay updated on brand history, new collections, and industry trends.
- Ensure store presentation and merchandising align with brand guidelines.
- Process transactions efficiently and handle POS system operations.
- Manage inventory, stock replenishment, and product care.
- Support back-office functions and participate in visual merchandising activities.
- Luxury Retail Experience – Previous experience in high-end fashion, jewelry, watches, or luxury lifestyle brands
- Exceptional Communication – Strong interpersonal and storytelling skills to engage clients.
- Sales-Driven Mindset – Ability to meet and exceed sales targets.
- Customer-Centric Approach – Passion for delivering a personalized shopping experience.
- Cultural Awareness – Ability to interact with an international clientele.
- Team Player – Collaborative spirit to work within a dynamic team environment.
- Multilingual (Preferred) – Fluency in additional languages is a plus.
#MM
Applicants must be legally entitled to work in Canada at the time of application and be able to provide proof of their eligibility to work upon request. Any offer of employment is conditional upon verification of this entitlement in accordance with applicable federal and provincial employment and immigration laws.
More about this job
Responsibilities
Provide personalized luxury service, product guidance, and styling advice while driving sales and building lasting client relationships. Represent the brand, maintain store presentation, process transactions, manage inventory, and support merchandising and back-office operations.
Requirements
Previous experience in luxury retail, such as high-end fashion, jewelry, watches, or luxury lifestyle brands, is sought. Candidates should have strong communication and storytelling skills, a sales-driven and customer-centric approach, cultural awareness, and the ability to collaborate; additional languages are preferred.
Skills
- Luxury Retail Sales
- Client Engagement
- Product Knowledge
- Styling Advice
- Upselling
- Cross-Selling
- Clienteling
- Communication
- Storytelling
- Sales Target Achievement
- Customer Service
- Cultural Awareness
- Inventory Management
- Point-of-Sale Operations
- Visual Merchandising
Visa sponsorship
Not detected in the job text
Categories
- Retail
- Sales
- Customer Service & Support
Keywords
- Luxury Retail
- Fashion
- Client Advisor
- Client Engagement
- Personalized Service
- Product Knowledge
- Styling Advice
- Sales Targets
- Upselling
- Cross-Selling
- Client Loyalty
- Client Book
- Personal Styling
- Brand Representation
- Brand History
- Fashion Collections
- Industry Trends
- Store Presentation
- Merchandising
- Point-of-Sale System
- Inventory Management
- Stock Replenishment
- Product Care
- Back-Office Operations
- International Clientele
- Multilingual