Find work in Canada.

636,574 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Branch Operations Manager
Sherwin-Williams
Sudbury, ON
Have at least one (1) year experience working in a retail, sales, or customer service position or have completed a Sherwin-Williams Management Training Program
Added 3 mins ago
TB
Store Lead
Tailored Brands
Oakville, ON
- Full-time
- Elevate the customer experience through operational excellence
Added 3 mins ago
W
Project Manager
Worley
Edmonton, AB
- Full-time
The successful candidate will bring strong EP, EPC or EPCM project execution experience within Electrical and Instrumentation discipline, sound engineering judgment and the ability to lead…
Added 3 mins ago
M
Director of Marketing Strategy, Manulife Bank
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC · Halifax, NS
- Full-time
The Director of Marketing Strategy, Manulife Bank will lead a team of marketing strategists responsible for developing and executing go-to-market strategies for Manulife Bank initiatives.…
Added 3 mins ago
S
DCN Connectivity Engineer
SLB
Calgary, AB
- Full-time
Demonstrated experience serving as a technical lead, subject matter expert, or field authority on large-scale construction or mission-critical infrastructure projects.
Added 18 mins ago
VC
Responsable Commercial(e) | Account Executive
Valsoft Corporation
Montreal, QC
- Full-time
Fulltime is the leading voice AI platform for the trades industry, empowering every contractor to deliver a world-class customer experience.
Added 18 mins ago
TR
Vice-président(e) exécutif(ve) (VPE)
Tender Retail
ON · Ontario, Canada
- Full-time
Offrir une expérience client exceptionnelle. Superviser les équipes de services professionnels, de soutien à la clientèle et d’implantation afin que nos clients soient bien servis et…
Added 18 mins ago
TC
Senior Quality Assurance Manager – Food Manufacturing
TROIS Collective
Toronto, ON
- Full-time
We are looking for a seasoned, hands-on Senior Quality Assurance Manager to lead our food safety and quality function. You will own the systems, policies, and practices that protect our…
Added 18 mins ago
GR
Restaurant Manager
Groupe Ryu
Dorval, QC
- Full-time
52 000 $ à 60 000 $ par année selon le comptoir et l'expérience, plus pourboires
Added 33 mins ago
LL
Dock Lead Hand- 2nd Shift
Lineage Logistics
Calgary, AB
- Full-time
Minimum 2 years MHE (Forklift/Electric pallet jack) Experience
Added 33 mins ago
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Electronic Arts
Vancouver, BC
You will lead player lifecycle and growth for Apex Legends, including designing in-game messaging and targeting experiments. You will partner with EA's central CRM, web and marketing teams,…
Added 47 mins ago
TS
Marine Compliance and Safety Manager
Thames Skills Academy (TSA)
Leader, SK
- Full-time
Hornblower Group is a global leader in experience and transportation. Spanning a 100-year history, Hornblower Group’s portfolio of international offerings includes water- and land-based…
Added 47 mins ago
RS
Accounting Manager
Red Sands Plumbing & Electric
Charlottetown, PE
- Full-time
Pay: $52,000 – $60,000 per year, based on experience
Added 48 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Vancouver, BC
- $20.25 CAD / hour
- Full-time
- Part-time
Implement customer surveys and continuously interact with customers during shifts.
Added 48 mins ago
ZG
Sales Coordinator
ZEISS Group
Toronto, ON
- Full-time
The Sales Coordinator processes customer sales orders. Additionally, the Sales Coordinator provides invaluable support to our field sales team by managing enquiries about inventory levels,…
Added 48 mins ago
JF
Restaurant Supervisor
Jollibee Foods Corporation North America
Edmonton, AB
- $17.55 CAD / hour
- Full-time
- Part-time
Implement customer surveys and continuously interact with customers during shifts.
Added 1 hour ago
A
Client Service Representative - Cardston (12 Months Term)
ATB
Cardston, AB
- Full-time
Proven customer service and/or sales experience.
Added 1 hour ago
A
Client Service Representative - Sherwood Park Wye Garden
ATB
Sherwood Park, AB
- Full-time
Proven customer service and/or sales experience.
Added 1 hour ago
TB
Assistant Manager
Tailored Brands
Nanaimo, BC
- Full-time
…and training the store team members to deliver an exceptional customer…
Added 1 hour ago
TB
Store Lead
Tailored Brands
Toronto, ON
- Full-time
- Elevate the customer experience through operational excellence
Added 1 hour ago
W
Senior Project Manager
Worley
Markham, ON · Vancouver, BC · Calgary, AB
- Full-time
…through to operations and decommissioning. Leveraging extensive experience and AI-enabled delivery, we support customers in navigating complexity as they meet today's needs and transition…
Added 1 hour ago
M
Solution Engineer Manager
Microsoft
Toronto, ON
- Full-time
…transformation in the age of Agentic AI. You will have proven experience developing a high-performance team through continuous coaching and inspiration and excel at building strong…
Added 1 hour ago
SC
store manager, St. Thomas, ON
Starbucks Coffee Company
St. Thomas, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 1 hour ago
SC
store manager, Grimsby, ON
Starbucks Coffee Company
Grimsby, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 1 hour ago
S
DCN Manufacturing Engineer
SLB
Canada
- Full-time
Troubleshoot and resolve technical, process, and quality issues within manufacturing operations to support production targets and customer requirements.

Cambio

Customer Success Lead

Kitchener, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.

What You Will Be Doing

Customer Relationship Ownership: Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion. relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
Quality Assurance Management: Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
Driving Customer Onboarding: Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding program to increase speed of value creation, and support customers in driving adoption among team members.
Quantitative Reporting: Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc. Enable customers to integrate data and utilize the Cambio platform for these reporting processes, and track & relay customer experience feedback to Cambio’s product team to improve the platform over time.
Owning Customer Metrics: Such as time to onboarding completion, number of properties on Cambio, user metrics, and other critical measures of customer success.
Owning and Improving Customer NPS: Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
Cross-Functional / GTM Collaboration: Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
Customer Advocacy: Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
Retention and Growth: Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Impact

In this role, you will achieve the following key accomplishments in your first 12-18 months:

Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.
Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.
Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.
Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.
Manage delivery of critical customer pilots to help driving closing of new customers.
Drive successful customer renewals and identify opportunities for expansion within existing accounts.

Qualifications

5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
Leadership background: Proven experience leading and managing a customer success team or similar role.
Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
Process-Oriented: Ability to design, implement, and optimize customer success processes.
Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
Team Player: Commitment to the team's success and collaborative working style.

Logistics:

Work Authorization: Authorization to work in the United States or Canada is required.
Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.

If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.

Apply About employer

More about this job

Responsibilities

Lead Cambio’s customer success program and team, owning enterprise customer relationships, onboarding, data quality assurance, and platform adoption. Drive sustainability reporting integrations, customer satisfaction and retention, account growth, customer metrics, and collaboration with sales, product, and engineering.

Requirements

Requires at least five years of experience in customer success, account management, or a related field, including at least two years working with customers on climate or sustainability reporting. Candidates should bring real estate or building-energy familiarity, strong analytical and communication skills, customer relationship expertise, and experience leading teams and improving processes.

Skills

Customer Success
Account Management
Team Leadership
Customer Onboarding
Customer Retention
Account Growth
Sustainability Reporting
Real Estate Reporting
Building Energy Benchmarking
Data Quality Assurance
Quantitative Reporting
Data Analysis
Process Improvement
Cross-Functional Collaboration
Customer Advocacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Customers
Real Estate
Sustainability Reporting
Climate Reporting
GRESB
TCFD
CDP
Building Energy Benchmarking
Energy Data
Data Quality Assurance
Anomaly Detection
Customer Onboarding
Platform Adoption
Quantitative Reporting
Customer Metrics
Net Promoter Score
Customer Retention
Account Expansion
Upselling
Customer Pilots
Product Feedback
Regulatory Compliance
Cross-Functional Collaboration

Report this job