Jobs in Canada

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Added 2 hours ago
I
Cluster Site Reliability Engineer
iFrame
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports to the head of cluster engineering. Primary on a single region; rotates secondary for one neighboring region.
Added 3 hours ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
This is a permanent position reporting to the Head of Operating Model. The Specialist will play a critical role in coordinating and continuously improving Vale Base Metals' integrated…
Added 4 hours ago
A
Senior Full Stack .NET Developer – Angular, C#, APIs & Production Support-NEG00008SE
Amyantek
Regina, SK
- Temporary
The proposed Senior Resource candidate must have the following skills listed below to be considered: · 1.Must have a minimum of five (5) years experience in:
Added 5 hours ago
S
Senior AI Solutions Lead
Systematix
Regina, SK
- Contract
Ability to work full-time onsite at the client head office in Regina, Saskatchewan, Monday to Friday.
Added 6 hours ago
IG
Energy Marshall
Insight Global
Woodbridge, ON
- $70 to $85 CAD / hour
- Contract
- Review and Understand Project Schedule and Look-a-head Schedules.
Added 6 hours ago
TS
Marine Compliance and Safety Manager
Thames Skills Academy (TSA)
Leader, SK
- Full-time
Permanent, full-time role with the option to work from home one day per week
Added 7 hours ago
SE
Quality Manager in Projects
Siemens Energy
Montreal, QC
- Full-time
In regard to functional matters the reporting line is additionally to the execution unit Quality Manager/ Head of Quality of the project related business.
Added 7 hours ago
MC
Director, FinOps (35690)
Myticas Consulting
BC · British Columbia, Canada
- Full-time
…optimization without compromising reliability, security, or engineering…
Added 7 hours ago
L
Principal Product Manager
Lightworks
Toronto, ON
- Full-time
Lightworks is hiring a Principal Product Manager to work within the AI Consortium (AIC) for our Head of Engineering, alongside AI Consortium members. The AIC is developing several projects,…
Added 8 hours ago
MR
Intermediate Project Manager - (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $120,000 to $170,000 CAD / year
- Full-time
…Manager to join our Civil construction division out of our head office in Mississauga, Ontario. The successful candidate will have the opportunity to work on an exciting water / wastewater…
Added 8 hours ago
MR
Project Manager - (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $100,000 to $125,000 CAD / year
- Full-time
…Ontario. The successful candidate will work out of our Mississauga head office and could be assigned to water & wastewater projects in locations such as, Caledon, Bradford and…
Added 8 hours ago
SE
Quality Manager in Projects
Siemens Energy
Oakville, ON
- Full-time
In regard to functional matters the reporting line is additionally to the execution unit Quality Manager/ Head of Quality of the project related business.
Added 8 hours ago
O
Head of Business Development
Occupier
Toronto, ON
- Full-time
We're building the blueprint for modern go-to-market, and that starts with pipeline. We're hiring a Head of Business Development to lead how Occupier generates pipeline across our full…
Added 9 hours ago
NG
Mill Maintenance Planner - Travel & Camp Available
New Gold Inc.
Emo, ON
- Full-time
Engineering and technical service requirements.
Added 9 hours ago
AW
VP & Head of Environmental, Canada
Allied World Assurance Company
Toronto, ON
- Full-time
The Vice President & Head of Environmental, Canada is responsible for the profitable growth, strategic leadership, and operational management of Allied World's Environmental business…
Added 10 hours ago
CE
Journeyperson Pipefitter
Canadian Energy Insight Inc.
Bonnyville, AB
- Full-time
Based in Western Canada with a head office in Calgary, Alberta, we provide energy and industrial construction and maintenance services across the largest geographical area in Canada. At…
Added 10 hours ago
IF
Head of Exchange Infrastructure
Ink Foundation
Canada
- Full-time
We're looking for a Head of Exchange Infrastructure to own the layer every Kraken product is built on: the matching engine, core infrastructure, third-party custody, the algo engine and the…
Added 10 hours ago
IF
Lead, Business Operations - Payward Services
Ink Foundation
Canada
- Full-time
…and strategic projects with leadership. You’ll report to the head of PWS Business Operations and work with Sales, Finance, Product, Engineering, Legal, and Compliance, and the outcomes are…
Added 10 hours ago
GI
Head of Product
GrowCap Inc
Toronto, ON
- Full-time
AI to build and ship yourself. Sitting between our studio customers, our engineering team
Added 10 hours ago
IG
Quality Engineering Technologist
IMT Group
Ingersoll, ON
- $65,200 to $85,000 CAD / year
- Full-time
Elevate your expertise with IMT Precision! We are recruiting for a Quality Engineering Technician to join our team and contribute to the delivery of essential manufacturing solutions with…
Added 10 hours ago
C
Customer Success Lead
Cambio
Kitchener, ON
- Full-time
Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the…
Added 10 hours ago
Advanced Metering Infrastructure Architect
Capgemini
Mississauga, ON
Key contributor supporting the end-to-end enterprise architecture for AMI, including smart meters, head-end systems, MDMS, data integration, OT, and analytics platforms.
Added 10 hours ago
F
Strategic Partnerships Manager (Canada)
Feathery
Remote, Canada
- Full-time
- Remote
…consulting, etc)across the US and Canada, working with the Head of Wealth Solutions and Head of Insurance Solutions to identify targets and build relationships across partnerships, product,…
Added 10 hours ago
Développeur.se - opérations liées à l’apprentissage automatique / MLOps Developer
Electronic Arts
Vancouver, BC
You will report to the Head of Data & Infrastructure.
Added 10 hours ago
GT
Senior .NET Support, Maintenance, and Development Resource
Global Technical Talent, an Inc. 5000 Company
Regina, SK
- $45 to $70 CAD / hour
- Contract
Must be willing and able to work full-time on-site at the client's Head Office in Regina, SK, Monday to Friday.

Cambio

Customer Success Lead

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.

What You Will Be Doing

Customer Relationship Ownership: Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion. relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
Quality Assurance Management: Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
Driving Customer Onboarding: Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding program to increase speed of value creation, and support customers in driving adoption among team members.
Quantitative Reporting: Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc. Enable customers to integrate data and utilize the Cambio platform for these reporting processes, and track & relay customer experience feedback to Cambio’s product team to improve the platform over time.
Owning Customer Metrics: Such as time to onboarding completion, number of properties on Cambio, user metrics, and other critical measures of customer success.
Owning and Improving Customer NPS: Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
Cross-Functional / GTM Collaboration: Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
Customer Advocacy: Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
Retention and Growth: Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Impact

In this role, you will achieve the following key accomplishments in your first 12-18 months:

Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.
Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.
Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.
Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.
Manage delivery of critical customer pilots to help driving closing of new customers.
Drive successful customer renewals and identify opportunities for expansion within existing accounts.

Qualifications

5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
Leadership background: Proven experience leading and managing a customer success team or similar role.
Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
Process-Oriented: Ability to design, implement, and optimize customer success processes.
Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
Team Player: Commitment to the team's success and collaborative working style.

Logistics:

Work Authorization: Authorization to work in the United States or Canada is required.
Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.

If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Cambio’s customer success program and team, owning enterprise customer relationships, onboarding, data quality assurance, and platform adoption. Drive sustainability reporting integrations, customer satisfaction and retention, account growth, customer metrics, and collaboration with sales, product, and engineering.

Requirements

Requires at least five years of experience in customer success, account management, or a related field, including at least two years working with customers on climate or sustainability reporting. Candidates should bring real estate or building-energy familiarity, strong analytical and communication skills, customer relationship expertise, and experience leading teams and improving processes.

Skills

Customer Success
Account Management
Team Leadership
Customer Onboarding
Customer Retention
Account Growth
Sustainability Reporting
Real Estate Reporting
Building Energy Benchmarking
Data Quality Assurance
Quantitative Reporting
Data Analysis
Process Improvement
Cross-Functional Collaboration
Customer Advocacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Customers
Real Estate
Sustainability Reporting
Climate Reporting
GRESB
TCFD
CDP
Building Energy Benchmarking
Energy Data
Data Quality Assurance
Anomaly Detection
Customer Onboarding
Platform Adoption
Quantitative Reporting
Customer Metrics
Net Promoter Score
Customer Retention
Account Expansion
Upselling
Customer Pilots
Product Feedback
Regulatory Compliance
Cross-Functional Collaboration

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Work requirements

Jobs in Canada