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Added 55 mins ago
I
Director, People & Culture
illumin
Toronto, ON · Greater Toronto Area, Canada
- $150,000 to $170,000 CAD / year
- Full-time
…new Director, People and Culture, you will act as a trusted advisor to leaders across the business, partnering closely with senior stakeholders on organizational design, talent management,…
Added 55 mins ago
A
Senior Talent Acquisition Specialist
Amplifon
Mississauga, ON
- Full-time
In this role, you will use a headhunter-style approach to attract passive clinical talent while serving as the face of the Amplifon brand to candidates and industry partners. A key focus…
Added 1 hour ago
TC
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Sudbury, ON
- Full-time
Relationship-driven role: Be a trusted advisor to customers across your territory.
Added 2 hours ago
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Growth Marketing Manager
Realtax Inc.
Newmarket, ON
- Full-time
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TC
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- Full-time
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Regional Vice President, Western Canada
Thorek/Scott and Partners
AB · Alberta, Canada
- Full-time
…President, Western Canada, to support and elevate the firm’s advisor community in the region. This newly created leadership role reports directly to the…
Added 3 hours ago
GC
Financial Controller
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Winnipeg, MB
- Full-time
You will work on site five days per week
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Mississauga, ON
- Full-time
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Ajax, ON
- $36.92 to $54.14 CAD / hour
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Added 4 hours ago
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Bilingual Recruiter
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- Full-time
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Added 7 hours ago
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Sales Advisor (Internal - B2B)
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💼 Sales Advisor – Launch your career in style!
Added 8 hours ago
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Principal Applied AI Architect
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Montreal, QC
- Full-time
Customers who treat you as their go-to architecture advisor, shown by repeat engagement and sponsorship from executive and Chief Architect stakeholders.
Added 10 hours ago
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Sr. Principal Lead, Operations
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Added 16 hours ago
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Building Science Lead
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Toronto, ON · Greater Toronto Area, Canada
- Full-time
…bring strong technical judgement, an approachable leadership style, and the ability to balance project delivery, client needs, quality assurance, and team priorities in a growing…
Added 19 hours ago
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Principal Applied AI Architect
Salesforce
Toronto, ON · Montreal, QC · Canada - Montreal
- Full-time
Customers who treat you as their go-to architecture advisor, shown by repeat engagement and sponsorship from executive and Chief Architect stakeholders.
Added 20 hours ago
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Customer Success Lead
Cambio
Kitchener, ON
- Full-time
…customers, acting as their primary point of contact and trusted…
Added 21 hours ago
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Clinic Director
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- $50 to $60 CAD / hour
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Added 23 hours ago
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Sr. Specialist, Marketing & Communications
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- Full-time
Added 1 day ago
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Senior Communications Advisor
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Toronto, ON
- Full-time
The Senior Internal Communications Advisor develops, executes and evaluates strategic communications that keep TeamUHN informed, engaged and connected to organizational priorities. Through…
Added 1 day ago
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Practice Lead, Natural Sciences & Forestry
Proven
Calgary, AB
- Full-time
Added 1 day ago
PE
Practice Lead, Natural Sciences & Forestry
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Calgary, AB
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Added 1 day ago
UH
Senior Communications Advisor
University Health Network
Toronto, ON
- Full-time
The Senior Internal Communications Advisor develops, executes and evaluates strategic communications that keep TeamUHN informed, engaged and connected to organizational priorities. Through…
Added 1 day ago
PC
Practice Lead, Natural Sciences & Forestry
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Calgary, AB
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Added 1 day ago
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Cambio

Customer Success Lead

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.

What You Will Be Doing

Customer Relationship Ownership: Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion. relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
Quality Assurance Management: Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
Driving Customer Onboarding: Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding program to increase speed of value creation, and support customers in driving adoption among team members.
Quantitative Reporting: Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc. Enable customers to integrate data and utilize the Cambio platform for these reporting processes, and track & relay customer experience feedback to Cambio’s product team to improve the platform over time.
Owning Customer Metrics: Such as time to onboarding completion, number of properties on Cambio, user metrics, and other critical measures of customer success.
Owning and Improving Customer NPS: Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
Cross-Functional / GTM Collaboration: Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
Customer Advocacy: Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
Retention and Growth: Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Impact

In this role, you will achieve the following key accomplishments in your first 12-18 months:

Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.
Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.
Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.
Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.
Manage delivery of critical customer pilots to help driving closing of new customers.
Drive successful customer renewals and identify opportunities for expansion within existing accounts.

Qualifications

5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
Leadership background: Proven experience leading and managing a customer success team or similar role.
Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
Process-Oriented: Ability to design, implement, and optimize customer success processes.
Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
Team Player: Commitment to the team's success and collaborative working style.

Logistics:

Work Authorization: Authorization to work in the United States or Canada is required.
Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.

If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Cambio’s customer success program and team, owning enterprise customer relationships, onboarding, data quality assurance, and platform adoption. Drive sustainability reporting integrations, customer satisfaction and retention, account growth, customer metrics, and collaboration with sales, product, and engineering.

Requirements

Requires at least five years of experience in customer success, account management, or a related field, including at least two years working with customers on climate or sustainability reporting. Candidates should bring real estate or building-energy familiarity, strong analytical and communication skills, customer relationship expertise, and experience leading teams and improving processes.

Skills

Customer Success
Account Management
Team Leadership
Customer Onboarding
Customer Retention
Account Growth
Sustainability Reporting
Real Estate Reporting
Building Energy Benchmarking
Data Quality Assurance
Quantitative Reporting
Data Analysis
Process Improvement
Cross-Functional Collaboration
Customer Advocacy

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Customers
Real Estate
Sustainability Reporting
Climate Reporting
GRESB
TCFD
CDP
Building Energy Benchmarking
Energy Data
Data Quality Assurance
Anomaly Detection
Customer Onboarding
Platform Adoption
Quantitative Reporting
Customer Metrics
Net Promoter Score
Customer Retention
Account Expansion
Upselling
Customer Pilots
Product Feedback
Regulatory Compliance
Cross-Functional Collaboration

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Work requirements

Jobs in Canada