Jobs in Canada

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Added 4 hours ago
TU
Spanish Interpreter, CHOD
The Unconventional
Victoria, BC
- Full-time
Must possess the ability to perform bilateral / simultaneous interpretation and translation at a minimum proficiency level of 4/4/4/4 · Must have previous documented experience and expertise in providing simultaneous language interpretations for similar events
Added 6 hours ago
Canada Tax Technology Group (CTTG) - Manager, AI Adoption & Enablement
EY
Halifax, NS · Edmonton, AB · Ottawa, ON · AB · Calgary, AB
To Qualify for the Role, You Must Have
Added 9 hours ago
LT
Online Amharic language teacher needed -ID 997384
Language Trainers
Remote, Canada
- $20 USD / hour
- Contract
- Remote
Have experience as a language teacher, translator or interpreter
Added 15 hours ago
TU
Vietnamese Interpreter, CHOD
The Unconventional
Victoria, BC
- Full-time
Must possess the ability to perform bilateral / simultaneous interpretation and translation at a minimum proficiency level of 4/4/4/4 · Must have previous documented experience and expertise in providing simultaneous language interpretations for similar events
Added 1 day ago
TU
French Interpreter, CHOD
The Unconventional
Victoria, BC
- Full-time
Must possess the ability to perform bilateral / simultaneous interpretation and translation at a minimum proficiency level of 4/4/4/4 · Must have previous documented experience and expertise in providing simultaneous language interpretations for similar events
Added 1 day ago
C
Customer Success Lead
Cambio
Kitchener, ON
- Full-time
Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
Added 1 day ago
LT
Finnish teacher needed in London | ID 1144526
Language Trainers
London, ON
- Contract
Have experience as a language teacher, translator or interpreter
Added 3 days ago
PP
Executive Assistant
Primary People Group
Toronto, ON
- Full-time
Location: Toronto, In-Office Role, 5 days per week
Added 4 days ago
WC
(CAN) Specialist, Translation & Interpretation
Walmart Canada
Laval, QC
- Full-time
Must have a high level of integrity and professionalism
Added 4 days ago
W
(CAN) Specialist, Translation & Interpretation
Walmart
Laval, QC
- Full-time
Must have a high level of integrity and professionalism
Added 5 days ago
CR
Translator
Canadian Red Cross
Canada
- Full-time
We are seeking an experienced Translator to join our team. Reporting to the Manager, Translation Services, the incumbent will be responsible for translating, revising and proofreading a…
Added 5 days ago
CR
Translator
Canadian Red Cross
Canada
- Full-time
We are seeking an experienced Translator to join our team. Reporting to the Manager, Translation Services, the incumbent will be responsible for translating, revising and proofreading a…
Added 5 days ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
Reporting to the Manager, Communications and Training, the Training Lead is an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering…
Added 5 days ago
R
Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
Business-IT Translator: Strong capability to bridge the gap between business goals and technical execution, ensuring mutual understanding and alignment across all project teams.
Added 5 days ago
T
Freelance English into Traditional Chinese (Taiwan) Investment Banking Translator
TransPerfect
Remote, Canada
- Contract
- Remote
Added 5 days ago
T
Freelance Traditional Chinese (Taiwan) into English Investment Banking Translator
TransPerfect
Remote, Canada
- Contract
- Remote
Added 6 days ago
LT
German Tutor Needed in Coquitlam -ID: 1133841
Language Trainers
Port Coquitlam, BC
- Contract
Have experience as a language teacher, translator or interpreter
Added 6 days ago
LT
Polish Teacher Needed in London -ID: 1143585
Language Trainers
London, ON
- Contract
Have experience as a language teacher, translator or interpreter
Added 6 days ago
LT
Scottish Gaelic Teacher Needed in Toronto -ID: 1143024
Language Trainers
Toronto, ON
- Contract
Have experience as a language teacher, translator or interpreter
Added 6 days ago
C
Director, Product Management, Global Asset Management
CIBC
Toronto, ON
- Full-time
Your influence makes a difference. You have the ability to build consensus, lead cross-functional teams and act as a translator between quantitative investing, business stakeholders, risk,…
Added 8 days ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
BC · British Columbia, Canada
- Full-time
Reporting to the Manager, Communications and Training, the Training Lead is an innovator, knowledge translator, facilitator and change agent responsible for developing and delivering…
Added 8 days ago
Manager, Business Management
Hydro One Networks Inc
Toronto, ON
Added 8 days ago
LT
ID 997384 Language teacher - Aramaic
Language Trainers
Windsor, ON
- Contract
Have experience as a language teacher, translator or interpreter
Added 9 days ago
T
FRCA Linguist
TransPerfect
Montreal, QC
- Full-time
Get to know banking and insurance clients and receive projects as a brand translator.
Added 9 days ago
Operations Co-op (Hospitality)
Optima Living
Surrey, BC

Cambio

Customer Success Lead

Kitchener, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Cambio is growing rapidly and looking for a Customer Success Lead to build and head our best-in-class customer success program. As Cambio’s Customer Success Lead, you will own the end-to-end experience for our enterprise real estate customers. You will be responsible for ensuring that our customers derive maximum value from our platform by overseeing the customer journey, working with our Customer Success team to address customer needs, and driving our platform’s integration with quantitative reporting processes. Your role is crucial in ensuring customer satisfaction, retention, and growth.

What You Will Be Doing

Customer Relationship Ownership: Serve as the primary point of contact for our enterprise customers and own their end-to-end experience with Cambio platform. Proactively engage with customers to understand their needs, customer goals, and opportunities for expansion. relationships with enterprise customers, acting as their primary point of contact and trusted advisor.
Quality Assurance Management: Lead the customer success and data quality assurance teams in ensuring proactive anomaly checking and remediation in order to drive a 10/10 data quality assurance process.
Driving Customer Onboarding: Manage the Customer Success team to onboard new customers onto the Cambio platform, ensuring a smooth transition to Cambio and providing training on our product. Improve our best-in-class onboarding program to increase speed of value creation, and support customers in driving adoption among team members.
Quantitative Reporting: Own customer processes with platform-integrated sustainability reporting, such as GRESB, TCFD, CDP, etc. Enable customers to integrate data and utilize the Cambio platform for these reporting processes, and track & relay customer experience feedback to Cambio’s product team to improve the platform over time.
Owning Customer Metrics: Such as time to onboarding completion, number of properties on Cambio, user metrics, and other critical measures of customer success.
Owning and Improving Customer NPS: Deliver customer value to improve NPS and ensure customer retention, tailoring customer use of the platform to their unique goals and objectives.
Cross-Functional / GTM Collaboration: Work closely with sales, product, and engineering teams to manage customer deliverables such as pilots and demos.
Customer Advocacy: Serve as the voice of the customer within Cambio, advocating for customer needs and collaborating with product and engineering teams to drive improvements.
Retention and Growth: Develop strategies to ensure customer retention and identify opportunities for account growth and upsell.

Impact

In this role, you will achieve the following key accomplishments in your first 12-18 months:

Establish and maintain strong relationships with enterprise customers, leading to high customer satisfaction and retention rates.
Lead and scale Cambio’s customer success team to deliver consistent, high-quality support to all customers.
Enable customer integration with Cambio for quantitative reporting processes that drive annual sustainability and financial compliance for customers.
Increase customer onboarding speed, customer NPS, and other critical customer metrics by building upon Cambio’s in-platform onboarding program.
Manage delivery of critical customer pilots to help driving closing of new customers.
Drive successful customer renewals and identify opportunities for expansion within existing accounts.

Qualifications

5+ years of experience in customer success, account management, or a related field, with specifically 2+ years of experience working with customers on climate / sustainability reporting.
Real estate / buildings experience: Familiarity with building energy benchmarking, real estate reporting metrics, and / or other energy-related experience.
Quantitative Skills: Strong analytical skills with the ability to create, manage, and interpret complex reports and data sets, with high attention to detail that leads to 100% data accuracy for Cambio customers.
Customer-centric relationship management: Proven track record of building and maintaining strong client / customer relationships, providing strategic guidance to customers, and owning customer processes.
Leadership background: Proven experience leading and managing a customer success team or similar role.
Communication Skills: Exceptionally strong written and verbal communication skills; strong translator between different audiences. Other spoken languages is a plus.
Process-Oriented: Ability to design, implement, and optimize customer success processes.
Regulatory Knowledge: Familiarity with regulatory environments related to real estate or sustainability is a plus.
Team Player: Commitment to the team's success and collaborative working style.

Logistics:

Work Authorization: Authorization to work in the United States or Canada is required.
Location: This is a hybrid role requiring 2–3 days of in-person collaboration per week.

If you thrive on creating well-crafted products and systems that have a disproportionate impact on the real estate industry’s path to net zero, we invite you to join our team. Apply now to embark on this journey with us.

Apply on LinkedIn About employer

More about this job

Responsibilities

Lead Cambio’s customer success program and team, owning enterprise customer relationships, onboarding, data quality assurance, and platform adoption. Drive sustainability reporting integrations, customer satisfaction and retention, account growth, customer metrics, and collaboration with sales, product, and engineering.

Requirements

Requires at least five years of experience in customer success, account management, or a related field, including at least two years working with customers on climate or sustainability reporting. Candidates should bring real estate or building-energy familiarity, strong analytical and communication skills, customer relationship expertise, and experience leading teams and improving processes.

Skills

Customer Success
Account Management
Team Leadership
Customer Onboarding
Customer Retention
Account Growth
Sustainability Reporting
Real Estate Reporting
Building Energy Benchmarking
Data Quality Assurance
Quantitative Reporting
Data Analysis
Process Improvement
Cross-Functional Collaboration
Customer Advocacy

Visa sponsorship

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Keywords

Customer Success
Enterprise Customers
Real Estate
Sustainability Reporting
Climate Reporting
GRESB
TCFD
CDP
Building Energy Benchmarking
Energy Data
Data Quality Assurance
Anomaly Detection
Customer Onboarding
Platform Adoption
Quantitative Reporting
Customer Metrics
Net Promoter Score
Customer Retention
Account Expansion
Upselling
Customer Pilots
Product Feedback
Regulatory Compliance
Cross-Functional Collaboration

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Jobs in Canada