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Cambium Inc.

IT Support Analyst

Peterborough, ON, K9H 1E5, Canada

APPLY BY: October 26, 2026 SALARY RANGE: $30.22 - $35.72/hour · Full-time

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Job details

Pay: APPLY BY: October 26, 2026 SALARY RANGE: $30.22 - $35.72/hour
Job type: Full-time
Apply by: Oct 26, 2026
Experience: Must have 2 years of previous experience in an IT support or helpdesk role.
Posting language: English
Posted: Oct 8, 2026

Original job description

STATUS: Full-time, Permanent
LOCATION: Peterborough, ON
VACANCIES: 1
APPLY BY: October 26, 2026
SALARY RANGE: $30.22 - $35.72/hour

WHY WORK WITH CAMBIUM?
We’re a fast-growing, people-first consulting and engineering firm with offices across Ontario. At Cambium, you’ll work hard, have fun, and make a real impact - on your team, your community, and your career. Think monthly socials, meaningful projects, generous time off, and a workplace that gives back. Let’s build something great together that we can be proud of.

CAMBIUM REWARDS
Our focus on caring for the employee as a whole person is apparent in the way we reward our full-time permanent team members:

A competitive salary and a 100% employer premium-paid benefits program, that includes critical illness, long term disability, life insurance, health and dental coverage, and a health and wellness spending account
Generous paid time off, including vacation, personal days, and unlimited sick time, because we trust our people to care for themselves and each other - to support both you and if applicable, your family
An employer sponsored Registered Pension Plan (RPP), and later company profit sharing opportunities
Financial support for your professional development, and flexible scheduling to help you integrate work and life

DO YOU HAVE THE RIGHT STUFF FOR CAMBIUM?
You believe in making a positive difference through technology and innovation through problem-solving, continuous improvement, and customer satisfaction. You have strong decision-making skills, and enjoy challenges and collaboration, and driving efficiency in your day-to-day processes. You have a strong set of personal values that align with Cambium’s values. You have a positive outlook and attitude. You fit well in a cohesive, cooperative team, where you want to make lasting relationships. You have an internal drive to meet high standards and provide quality effort for great outcomes. You engage with others to create mutual understanding and trust.

WHAT WILL YOU DO?
As an IT Support Analyst at Cambium, you will leverage your extensive expertise to provide top-notch technical support and assistance to our end-users. Your role will involve diagnosing and resolving complex hardware, software, and network issues, ensuring that our users receive prompt and effective solutions to their technical problems. You will be the go-to person for first-line support through various communication channels such as phone, email, and chat. Your ability to troubleshoot and resolve issues with precision and efficiency will be essential in maintaining the smooth operation of our IT systems.
Your exceptional customer service skills will shine as you engage with users, creating a positive and supportive experience. You will build lasting relationships and foster trust through clear communication and a genuine commitment to helping others. Your proactive approach to problem-solving and continuous improvement will drive efficiency and enhance our overall service delivery.

JOB DUTIES

Technical Support: Provide first-line support for IT-related queries and issues through various communication channels such as phone, email, and chat
Troubleshooting: Diagnose and resolve hardware, software, and network-related issues for end-users.
Configuration and Installation: Assist with the setup, configuration, and installation of computers, peripherals, and software applications.
Documentation: Maintain accurate records of support requests, solutions provided, and technical documentation.
Customer Service: Ensure a high level of customer satisfaction by providing prompt, courteous, and effective support.
Training: Provide basic training and guidance to end-users on the use of hardware and software.
System Maintenance: Assist in routine maintenance tasks such as software updates, backups, and system monitoring.
Escalation: Escalate complex or unresolved issues to higher-level support or specialized teams as necessary
Maintain IT Asset and Software license lists.
Provision and configure laptops and mobile devices for new employees.
Set up user accounts and access to systems and applications.
Manage the offboarding process, including revoking access and recovering company assets.

QUALIFICATIONS

A diploma or degree in Information Technology, Computer Science, or relevant experience.
Must have 2 years of previous experience in an IT support or helpdesk role.
Proficiency in troubleshooting hardware, software, and network issues. Knowledge of operating systems (Windows, iOS,) and common software applications (Microsoft Office, Jira, Entra ID, Intune).
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Demonstrated ability to provide effective and empathetic customer service.
Relevant certifications such as ITIL 4 Certification Microsoft Certified Professional, or similar are an asset.
Ability to work well in a team environment and collaborate with colleagues.
Not satisfied until the issue has reached satisfactory resolution.

Application deadline: October 26, 2026

Visit cambium-inc.com or reach out today to hr@cambium-inc.com

We recognize the diverse nature of applicants and consider a combination of equivalent education and experience. We are committed to providing a respectful and inclusive work environment that celebrates diversity. Accommodation is available upon request for candidates taking part in all aspects of the selection process.

We're all about using smart tech to make hiring smooth and fair. Our AI helps us find the best fit for our team, but don't worry - our people leaders do the important selection work. Ready to see this in action? Apply now and let's get started!

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More about this job

Responsibilities

The IT Support Analyst will provide first-line technical support by diagnosing and resolving hardware, software, and network issues for end-users. They are also responsible for managing IT assets, configuring devices, and maintaining accurate documentation of support requests.

Requirements

Candidates must have a diploma or degree in Information Technology or a related field, along with at least 2 years of experience in an IT support or helpdesk role. Proficiency in troubleshooting operating systems and common software applications is required, as well as strong communication and customer service skills.

Skills

Technical support
Troubleshooting
Hardware configuration
Software installation
Network support
Customer service
Documentation
System maintenance
IT asset management
User account management
Windows
iOS
Microsoft Office
Jira
Entra ID
Intune

Benefits

Critical illness insurance
Long term disability insurance
Life insurance
Health coverage
Dental coverage
Health and wellness spending account
Paid time off
Vacation
Personal days
Unlimited sick time
Registered Pension Plan
Profit sharing
Professional development support

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Helpdesk
Hardware
Software
Network
Windows
iOS
Microsoft Office
Jira
Entra ID
Intune
ITIL
Technical Support
Troubleshooting
System Maintenance
Asset Management
Customer Service
Configuration
Installation
Documentation
Provisioning
Offboarding
Consulting
Engineering

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