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Cambridge Forums Inc.

Manager, Venues & Client Experience

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 7, 2027
Experience: 8+ years of experience in a corporate event planning role; experience with professional service firms, an asset
Posting language: English
Posted: Oct 9, 2026

Original job description

Manager, Venues & Client Experience - Cambridge Executive Connections, Inc. (CEC)

Operating under the founding principles of Cambridge Forums Inc., Cambridge Executive Connections (CEC) focuses on offering sophisticated learning and networking experiences for family offices, institutional investors, and advisors, from around the world.

Based in downtown Toronto, we are seeking an experienced, event professional, to join our team to manage and grow our small Venues & Client Experience team, while also personally managing and executing several events per year. Reporting to the Managing Director, the Manager, Venues & Client Experience will serve as the team’s people leader and will have accountability for day-to-day team management, performance, priorities and workload allocation. The manager will work closely with a senior and long tenured leader of the team, who supports the department remotely, to keep our processes, standards, and “Cambridge way” of doing things running smoothly and consistently.

Our ideal candidate is a seasoned events professional who thrives in a fast-paced, high-touch environment, has led people before, and is energized by both the strategic and the in-the-weeds realities of running world-class events for senior clientele.

This position requires domestic and international travel approximately 10-12 times per year, for 2-4 days at a time. A valid passport with no travel restrictions is mandatory.

Key Responsibilities:

Team Leadership & People Management

Directly manage, coach, and support the Associate, Venues & Client Experience – setting priorities, providing feedback, and supporting their growth and development

Act as the day-to-day people leader for the department, fostering a close-knit, high-performing, and positive team culture

Partner closely with the remote Venues & Client Experience leader to ensure consistency in process, quality, and the “Cambridge way” across all programs

Support recruitment, onboarding, and training as the team grows

Own performance management and workload balance across the team

Event & Client Experience Execution

Oversee the full lifecycle of events from venue management to onsite execution, ensuring flawless delivery across a calendar of 10-12+ events per year

Coordinate logistics with hotel and restaurant venues – event schedule, menu selection, rooming lists, transportation, AV, etc.

Manage onsite event details with flawless and professional presence, acting as a focal point between participants, venues, and internal teams

Provide service excellence to event participants through effective communication of their itineraries, dietaries, rooming requirements, and ad hoc requests

Ensure the team delivers a meticulous pre-Forum and onsite client experience that reflects CEC's brand and hospitality standards

Represent CEC onsite, providing a polished, professional presence with senior clients, sponsors, and partners

Work with the internal sponsorship team to ensure key deliverables for sponsored evenings are executed to standard

Operations & Process Stewardship

Learn and uphold CEC's existing processes and vendor relationships

Monitor events budgets, ensuring spend stays on track while maintaining a high-end, personalized guest experience

Support ongoing venue research, costing, and contract review for upcoming programs

Maintain the venue database to organize and record critical venue information

Collaborate with internal teams to monitor participant status, attrition, and special requests

Once ramped up, contribute ideas for refining processes and raising the bar – in partnership with, not in place of, the team's established practices

Other administrative and event-related duties as assigned

Experience You’ll Bring to the Role:

8+ years of experience in a corporate event planning role; experience with professional service firms, an asset

Prior experience directly managing or mentoring team members, with a genuine interest in people leadership

Demonstrated ability to manage project plans, multiple concurrent events, and hard deadlines

Strong track record working with hotel and restaurant venues and managing BEOs

Experience communicating and building relationships with senior-level clients, executives, or principals

A valid passport with no travel restrictions is mandatory – able to travel within Canada and to the US, UK, Europe, Asia, and Latin America

Intermediate-to-advanced computer skills – MS Excel, Word, Outlook, CRM, Microsoft Teams, Zoom, SharePoint

Characteristics and Skills You Possess:

A natural people leader – supportive, clear, and invested in helping others do their best work

Humble and coachable – willing to learn an established way of working before changing it

Client-centric – focused on creating and delivering high-touch experiences for event participants

Highly organized – strong time management, able to oversee numerous projects and events simultaneously

An effective communicator – both written and oral, with internal teams, clients, suppliers, and stakeholders at all levels

A keen eye for detail – across event planning, execution, budgeting, and client service

Agile and composed – comfortable with change and able to make sound decisions under pressure

A collaborative partner – works well with a remote colleague and a small, tight-knit team

A relationship builder – enjoys developing and maintaining a network of event professionals and service providers

Sense of humour – we spend a lot of time together as a team and have a lot of fun doing it

What’s In It For You:

Hybrid work environment - both remote and in the office

Extended health care coverage

3 weeks' vacation, plus a summer and winter shutdown and half-day Fridays in July and August

Opportunity for bonuses based on company performance

Company social and team-building events

Opportunity to travel domestically and internationally to 5-star venues

The chance to build and lead a growing team that has a lot of fun together

Cambridge is committed to fostering an accessible, inclusive, and equitable workplace. We strive to provide barrier-free employment practices in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please inform us when contacted. We will work with you to ensure your needs are met.

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More about this job

Responsibilities

Lead and develop the Venues & Client Experience team, managing priorities, performance, and workload while coordinating with a remote team leader. Oversee the planning and delivery of 10–12 or more events annually, including venue logistics, budgets, participant service, and onsite execution.

Requirements

Candidates need at least eight years of corporate event planning experience, experience managing or mentoring team members, and a track record coordinating multiple events and working with hotel and restaurant venues. A valid unrestricted passport, strong communication and organizational skills, senior-client relationship experience, and intermediate-to-advanced computer skills are required.

Skills

Event Planning
People Leadership
Team Management
Client Experience
Venue Management
Event Logistics
Project Planning
Budget Management
Vendor Relations
Hotel and Restaurant Coordination
BEO Management
Client Communication
Performance Management
Process Improvement
Microsoft Office
CRM

Benefits

Extended Health Care Coverage
Three Weeks' Vacation
Summer and Winter Shutdown
Half-Day Fridays in July and August
Performance-Based Bonuses
Company Social and Team-Building Events
Domestic and International Travel Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Corporate Event Planning
Venue Management
Client Experience
People Leadership
Team Management
Event Logistics
Hotel Venues
Restaurant Venues
BEOs
Event Budgets
Venue Research
Contract Review
Rooming Lists
Transportation
Audiovisual Coordination
Participant Itineraries
Dietary Requirements
Sponsorship Deliverables
Performance Management
Workload Allocation
Vendor Relationships
Microsoft Excel
Microsoft Word
Microsoft Outlook
CRM
Microsoft Teams
Zoom
SharePoint

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