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Cameleon RH

Représentant.e du service à la clientèle - Customer Service Representative

Pointe-Claire, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Oct 27, 2026

Original job description

English section of this bilingual listing.

At Caméléon, we believe that happiness at work comes from finding the right match between the right person, the right role, the right company, and an inspiring work environment. Our mission is to help you find an opportunity where you can thrive!

We are currently recruiting a Customer Service Representative for a company committed to delivering an exceptional customer experience. Do you enjoy coordination, follow-ups, and problem-solving? Are you known for your attention to detail and customer-focused approach? This opportunity could be your next challenge!

Your next challenge

Location: Pointe-Claire
Position: Permanent, full-time
Work arrangement: Hybrid

What will your day-to-day look like?

As a Customer Service

Representative, you will be responsible for:

Managing customer orders from entry through delivery, ensuring accuracy and compliance with deadlines.
Acting as a key point of contact for customers and providing professional, proactive communication.
Coordinating follow-ups with internal teams, including Sales, Planning, Warehouse, Logistics, and Quality.
Following up on delays, backorders, claims, and returns through to resolution.
Maintaining up-to-date information and requirements for each customer account.
Contributing to performance tracking and continuous improvement initiatives.
Providing occasional reception support as needed.
Performing other related duties.

What we're looking for

5+ years of experience in customer service, order management, or a related field.
College diploma or an equivalent combination of education and relevant customer service experience.
Experience in a manufacturing, distribution, or supply chain environment is an asset.
Strong Microsoft Office skills, particularly Outlook and Excel.
Experience with an ERP system, ideally Microsoft Dynamics 365 Business Central.
Knowledge of customer portals, EDI, ASN requirements, and shipping guidelines is an asset.
Excellent communication skills, strong organizational abilities, attention to detail, and a customer-focused approach.

6 great reasons to join the adventure!

Put your expertise to work.
A role where your customer service and order management experience will make a real difference.

Be at the heart of operations.
Collaborate with multiple teams to ensure orders run smoothly, from entry to delivery.

Build lasting relationships.
Develop trusted customer relationships through proactive communication and a strong service mindset.

Take on a variety of challenges.
Handle different requests, solve problems, and find practical solutions every day.

Contribute to continuous improvement.
Help optimize processes and achieve customer satisfaction goals.

Grow in a stimulating role.
Enjoy a position that combines coordination, communication, organization, and teamwork.

Ready to take on a new challenge?

Are you looking for your next opportunity as a Customer Service Representative, where you can put your expertise to work for a company that truly values your contribution? We'd love to hear from you!

Send us your application today. At Caméléon, we believe that every great professional adventure starts with the right connection. Could the next one be yours?

Read the full bilingual original

Représentant.e du service à la clientèle

Votre prochain défi commence ici!

Chez Caméléon, nous croyons que le bonheur au travail passe par le bon jumelage entre la bonne personne, le bon rôle, la bonne entreprise et un environnement stimulant. Notre mission : vous accompagner vers une opportunité où vous pourrez vous épanouir!

Nous recrutons actuellement un.e Représentant.e du service à la clientèle pour une entreprise qui souhaite offrir une expérience client exceptionnelle. Vous aimez la coordination, les suivis et la résolution de problèmes? Vous êtes reconnu.e pour votre rigueur et votre sens du service? Cette opportunité pourrait être votre prochain défi!

Votre prochain défi

Lieu : Pointe-Claire
Poste permanent à temps plein
Mode de travail : Hybride

À quoi ressembleront tes journées?

En tant que Représentant.e du service à la clientèle, vous aurez à :

Gérer les commandes clients, de leur saisie jusqu’à leur livraison, en veillant à leur exactitude et au respect des délais.
Agir comme personne-ressource auprès des clients et assurer des communications professionnelles et proactives.
Coordonner les suivis avec les équipes internes, notamment les ventes, la planification, l’entrepôt, la logistique et la qualité.
Assurer le suivi des retards, des ruptures de stock, des réclamations et des retours jusqu’à leur résolution.
Maintenir à jour les informations et les exigences propres à chaque compte client.
Contribuer au suivi des indicateurs de performance et aux initiatives d’amélioration continue.
Offrir un soutien ponctuel à la réception, au besoin.
Toutes autres tâches connexes

La liste des indispensables

5 ans d’expérience ou plus en service à la clientèle, en gestion des commandes ou dans un domaine connexe.
Diplôme d’études collégiales ou combinaison équivalente de formation et d’expérience pertinente en service à la clientèle.
Expérience dans un environnement de fabrication, de distribution ou de chaîne d’approvisionnement, un atout.
Bonne maîtrise de Microsoft Office, particulièrement Outlook et Excel.
Expérience avec un système ERP, idéalement Microsoft Dynamics 365 Business Central.
Connaissance des portails clients, de l’EDI, des ASN et des exigences d’expédition, un atout.
Excellentes aptitudes en communication, sens de l’organisation, rigueur et approche orientée vers la satisfaction client.

6 bonnes raisons de te joindre à l’aventure!

Mettre votre expertise à profit.

Un rôle où votre expérience en service à la clientèle et en gestion des commandes fera une réelle différence.

Être au cœur des opérations.

Collaborer avec plusieurs équipes pour assurer le bon déroulement des commandes, de la saisie à la livraison.

Créer des relations durables.

Développer des relations de confiance avec les clients grâce à votre approche proactive et à votre sens du service.

Relever des défis variés.

Gérer différentes demandes, résoudre des problèmes et trouver des solutions concrètes au quotidien.

Contribuer à l’amélioration continue.

Participer à l’optimisation des processus et à l’atteinte des objectifs de satisfaction client.

Évoluer dans un rôle stimulant.

Profiter d’un poste qui combine coordination, communication, organisation et collaboration.

Prêt.e à relever un nouveau défi?

Vous souhaitez relever un nouveau défi en tant que Représentant.e au service à clientèle et mettre votre expertise au service d’une entreprise où votre contribution compte réellement? Nous voulons vous connaître!

Faites-nous parvenir votre candidature dès aujourd’hui. Chez Caméléon, nous croyons qu’une belle aventure professionnelle commence par la bonne rencontre. Et si la prochaine était la vôtre?

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Customer Service Representative

Your next challenge starts here!

Your next challenge

Location: Pointe-Claire
Position: Permanent, full-time
Work arrangement: Hybrid

What will your day-to-day look like?

As a Customer Service

Representative, you will be responsible for:

Managing customer orders from entry through delivery, ensuring accuracy and compliance with deadlines.
Acting as a key point of contact for customers and providing professional, proactive communication.
Coordinating follow-ups with internal teams, including Sales, Planning, Warehouse, Logistics, and Quality.
Following up on delays, backorders, claims, and returns through to resolution.
Maintaining up-to-date information and requirements for each customer account.
Contributing to performance tracking and continuous improvement initiatives.
Providing occasional reception support as needed.
Performing other related duties.

What we're looking for

5+ years of experience in customer service, order management, or a related field.
College diploma or an equivalent combination of education and relevant customer service experience.
Experience in a manufacturing, distribution, or supply chain environment is an asset.
Strong Microsoft Office skills, particularly Outlook and Excel.
Experience with an ERP system, ideally Microsoft Dynamics 365 Business Central.
Knowledge of customer portals, EDI, ASN requirements, and shipping guidelines is an asset.
Excellent communication skills, strong organizational abilities, attention to detail, and a customer-focused approach.

6 great reasons to join the adventure!

Put your expertise to work.
A role where your customer service and order management experience will make a real difference.

Be at the heart of operations.
Collaborate with multiple teams to ensure orders run smoothly, from entry to delivery.

Build lasting relationships.
Develop trusted customer relationships through proactive communication and a strong service mindset.

Take on a variety of challenges.
Handle different requests, solve problems, and find practical solutions every day.

Contribute to continuous improvement.
Help optimize processes and achieve customer satisfaction goals.

Grow in a stimulating role.
Enjoy a position that combines coordination, communication, organization, and teamwork.

Ready to take on a new challenge?

Are you looking for your next opportunity as a Customer Service Representative, where you can put your expertise to work for a company that truly values your contribution? We'd love to hear from you!

Send us your application today. At Caméléon, we believe that every great professional adventure starts with the right connection. Could the next one be yours?

Apply About employer

More about this job

Responsibilities

Manage customer orders from entry to delivery while ensuring accuracy and adherence to deadlines. Act as a primary point of contact for customers and coordinate follow-ups with internal teams such as sales, logistics, and warehouse.

Requirements

Requires at least 5 years of experience in customer service or order management and a college diploma. Proficiency in Microsoft Office and experience with ERP systems like Microsoft Dynamics 365 is expected.

Skills

Customer service
Order management
Microsoft Office
Outlook
Excel
ERP
Customer portals
EDI
ASN
Shipping guidelines
Communication
Problem-solving
Coordination
Attention to detail

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Order Management
Supply Chain
Manufacturing
Distribution
Microsoft Office
Outlook
Excel
ERP
EDI
ASN
Logistics
Continuous Improvement
Performance Tracking
Communication
Problem-solving
Coordination
Customer Satisfaction
Data Entry

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