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Added 8 mins ago
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With over 35 years of commitment to the Hamilton community, we pride ourselves on building meaningful connections that benefit

CAMH

Case Worker (Developmental Service Worker)- FGUD

1001 Queen Street West, Toronto, ON, M6J 1H4, Canada

Pay: Salary Range: $32.36 – $38.68 per hour
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 30, 2026

Apply About employer

Applications open in a new tab.

Original job description

The Developmental Services Worker (DSW) supports clients with dual diagnosis, developmental and complex mental health conditions by promoting safety, independence, dignity, and social, emotional, and cultural well-being. Working within an inter-professional team and under clinical direction, the DSW implements positive behavioral supports, facilitates activities of daily living (ADLs) and skill-building, contributes to clinical processes and groups, and maintains a safe, therapeutic milieu. The role includes behavioral observation and data collection, clinical documentation, and participation in program development and quality improvement. Rotating 12-hour shifts, weekends, and potential night shifts may be required.

Responsibilities

1) Client Support & Daily Living

� Provide person-centered support with Activities of Daily Living (ADLs) and social-skills development.

� Accompany and escort clients to appointments, transfers, and programming as needed.

� Facilitate therapeutic and psycho-educational groups and contribute input to clinical processes.

2) Behavioral Support & Data

� Implement positive behavioral supports and functional assessment-informed plans under clinical/behavioral therapist direction.

� Conduct close or continuous observation when indicated; document behavioral observations and client responses to interventions.

� Collect, organize, and communicate monitoring and observational data consistently.

3) Safety, Milieu & Least-Restrictive Strategies

� Help maintain a safe, therapeutic milieu using least-restrictive strategies to prevent restraint and seclusion.

� Support de-escalation and crisis prevention/intervention in line with protocols.

� Contribute to security and environmental safety through therapeutic relationships and regulation of the physical space.

4) Collaboration & Communication

� Work collaboratively within inter-professional teams; participate in team reviews and case discussions.

� Communicate clearly and professionally (verbal and written) with clients, families, and team members.

� Support students at the college level, as assigned.

5) Documentation & Professional Standards

� Complete timely clinical documentation and other required records.

� Follow all regulatory, legislative, and organizational policies and procedures; uphold confidentiality and ethical standards.

6) Program Development, Quality & Education

� Participate in continuous quality improvement initiatives and program development.

� Engage in ongoing learning related to behavioral treatment, person-centered planning, and recovery-oriented practices.

7) Work Conditions

� Work 12-hour rotating shifts, including weekends and potential nights, as assigned.

� Use safe patient-handling and ergonomic techniques at all times.

Qualifications

Requirements

� Developmental Services Worker (DSW) diploma from a recognized college.

� Direct experience with dual diagnosis (mental health and developmental disability).

� Competent understanding of behavioral treatment protocols (e.g., functional assessment, management techniques) and responsive-behavior approaches.

� Crisis prevention and intervention skills; consistent use of least-restrictive strategies.

� Demonstrated person-centered planning and ability to coordinate meaningful, recovery-enhancing activities.

� Strong therapeutic relationship and advocacy skills; experience with complex clients in a team approach.

� Effective verbal and written communication; strong interpersonal skills; attention to detail.

� Computer literacy for clinical documentation and communication.

� Ability to work respectfully with diverse ethno-cultural and socio-economic populations.

� Familiarity with safe patient handling/ergonomics and adherence to safety protocols.

� Ability to work 12-hour rotating shifts, including weekends and potential nights.

Nice-to-Haves

� Familiarity with psychotropic medications and their implications for care.

� Basic Cardiac Life Support (BCLS) and First Aid certifications.

� Additional language skills (e.g., French/English bilingualism or other languages).

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

Salary Range: $32.36 – $38.68 per hour

At time of hire, CAMH will require all new hires and rehires to provide proof of educational qualifications relevant to the position they hold with CAMH and as required by the specifications in the job posting, in accordance with policies

AHR 3.1.3 Recruitment and Selection and AHR 3.1.15 Credentialing of Professional Personnel.

Internal transfers** will be required to provide proof of educational qualifications for any additional qualifications relevant to their new position.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

Apply About employer

More about this job

Responsibilities

The Developmental Services Worker supports clients with dual diagnoses by implementing behavioral support plans and facilitating activities of daily living. They also contribute to clinical processes, maintain a safe therapeutic environment, and document behavioral observations.

Requirements

Candidates must hold a Developmental Services Worker (DSW) diploma and possess direct experience with dual diagnosis and mental health conditions. Proficiency in behavioral treatment protocols, crisis intervention, and effective communication is required.

Skills

Developmental services
Mental health support
Behavioral support
Crisis intervention
Clinical documentation
Person-centered planning
De-escalation
Data collection
Therapeutic milieu
Activities of daily living
Inter-professional collaboration
Patient handling
Ergonomics
Advocacy
Communication

Visa sponsorship

Not detected in the job text

Keywords

Developmental Services Worker
Dual Diagnosis
Mental Health
Behavioral Support
Functional Assessment
Crisis Prevention
Clinical Documentation
Person-Centered Planning
Therapeutic Milieu
De-escalation
Patient Handling
Ergonomics
Quality Improvement
Inter-professional Team
Psychotropic Medications
First Aid
BCLS
Forensic General Unit
OPSEU
CAMH

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