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Added 9 mins ago
Senior Technical Manager, Geotechnical Engineering
WSP in Canada
Vancouver, BC
Full-time
Serve as Project Manager or Project Director with accountability for scope, schedule, budget, quality, client relationships, and team performance.
Added 9 mins ago
Program Delivery Executive (Canada)
Sapiens
Canada
Full-time
Customer success partnership: Works in close coordination with the Customer Success Manager on the account. The PDE owns delivery execution; the CS team owns the commercial relationship and…
Added 9 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
Proven experience applying Customer Experience and Service Design approaches, including the development of personas, journey maps, service blueprints, ecosystem maps and current- and…
Added 9 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 9 mins ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Intermediate with strong Oracle Siebel CRM development, configuration, integration, testing, and reporting experience. The ideal…
Added 9 mins ago
Software Developer – CRM – Senior - RQ10953
S M Software Solutions Inc
Toronto, ON
Full-time
We are looking for an experienced Software Developer – CRM – Senior with strong expertise in Microsoft Dynamics 365 Customer Engagement (CE), Power BI, data reporting, data integration,…
Added 9 mins ago
UX Researcher – Senior - RQ00786
S M Software Solutions Inc
Toronto, ON
Internship
Proven experience applying Customer Experience and Service Design approaches, including the development of personas, journey maps, service blueprints, ecosystem maps and current- and…
Added 9 mins ago
Software Developer – CRM – Intermediate - RQ10976
S M Software Solutions Inc
Toronto, ON
Full-time
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Added 9 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 9 mins ago
Project Manager/Leader - Senior - RQ11582
S M Software Solutions Inc
Toronto, ON
Internship
We are seeking an experienced Senior Project Manager/Leader with strong expertise in large-scale, complex, high-profile and high-risk I&IT projects, organizational development, strategy…
Added 9 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 9 mins ago
Project Manager/Leader - Senior - RQ11559
S M Software Solutions Inc
Toronto, ON
Internship
We are looking for a highly experienced Senior Project Manager/Leader to manage large-scale, complex, high-profile, and high-risk projects for OPS Gov Tech ON initiatives. The ideal…
Added 9 mins ago
Senior Business Analyst - Mobile Banking
Collabera
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$70 to $75 CAD / hour
Contract
Support Design, Development, and Quality Engineering teams with requirements clarification.
Added 9 mins ago
Senior Data Product Manager
Reimagined Parking
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Full-time
The Senior Data Product Manager will own the product vision, strategy, roadmap, and lifecycle for commercial data products, working closely with customers, business leaders, commercial…
Added 9 mins ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
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…technical analysis, requirements gathering, business process development and re-engineering, stakeholder engagement, and systems design for complex IT projects supporting Alberta Public…
Added 9 mins ago
Project Assistant
Canadian Nuclear Laboratories
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Full-time
Querying and preparing various reports in support of the department's Project Manager and project staff, including the retrieval and analysis of data.
Added 9 mins ago
Business Analyst - GOAPRDJP000001026
S M Software Solutions Inc
AB · Edmonton, AB
Full-time
…technical analysis, requirements gathering, business process development and re-engineering, stakeholder engagement, and systems design for complex IT projects supporting Alberta Public…
Added 9 mins ago
Manager, Accounting & Assurance
SME
Mississauga, ON
Full-time
We're looking for an experienced Manager, Accounting & Assurance to join our team.
Added 9 mins ago
Project Manager
Middle Ground Housing Company
Toronto, ON · Greater Toronto Area, Canada
Full-time
…portfolio continues to grow, we are seeking an experienced Project Manager with a strong background in wood-frame multi-residential construction to support the successful delivery of our…
Added 9 mins ago
Assistant Deli/Cheese Manager
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$21 CAD / hour
Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 9 mins ago
Senior Data Engineer
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Full-time
Reporting to the Sr. Manager, Data Architecture, the Senior Data Engineer will play a key role in designing, building, and modernizing enterprise data integrations that support business…
Added 10 mins ago
Outbound Logistics Business Manager
Cimpress/Vista
ON · Lakeshore, ON
Comfort with shipping software and experience working with data systems, analytics teams, and development of reporting enhancements to improve insights and visibility into the business.
Added 10 mins ago
Senior Group Product Manager
Interac Corp.
Toronto, ON · Interac Corp. Head Office
Full-time
The vacant Senior Group Product Manager role will report to the Head, KONEK. A Senior Group Product Manager (Sr. GPM) leads a portfolio of product teams focused on delivering strategic…
Added 10 mins ago
General Duty Nurse (N2) - NICU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…
Added 10 mins ago
General Duty Nurse (N2) - NICU
Winnipeg Regional Health Authority
Winnipeg, MB
Under the general supervision of the Manager, Health Services, the Registered Nurse (RN) is responsible for providing professional registered nursing services for patients, including those…

CAMH

Data Analyst- IMG

Toronto, ON, Canada

Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Reporting to the Manager, Products and Reporting on the DATIS team, the Product Specialist will be part of the team that supports the ONHRDB and will be the primary support providing customer service via our service desk application to diagnose, troubleshoot and resolve incoming issues. As the team’s subject matter expert, the Product Specialist will work with harm reduction service providers and Ministry of Health to support their data management needs which includes, but is not limited to: understanding data and reporting needs; supporting data quality; providing end user support for the ONHRDB service tracking application; administration of the ONHRDB application; and special projects as determined by new funding resources. In collaboration with team members, you will participate in requirements gathering and testing; as well as development of internal and external documentation. The Product Specialist will be able to support multiple complex projects for ONHRDB and can work independently as well as within a diverse team.

The successful candidate will engage internal and external stakeholders; this includes working closely with the DATIS Product and Reporting, and Customer and Systems Support teams; Ministry of Health teams; harm reduction health service providers; and other stakeholders to ensure quality and integrity in client and program data.

They will support a healthy workplace that embraces diversity, encourages teamwork and complies with all applicable and regulatory requirements. As an employment equity employer, the Centre for Addiction and Mental Health (CAMH) actively seeks First Nations, Inuit and Métis candidates, those from diverse ethno-cultural backgrounds, women, people with disabilities, people who have experienced mental health and substance use challenges, and additional diverse identities, for our workforce.

Responsibilities

Provide superior customer service by responding to all issues and service requests for ONHRDB support, in a timely and professional manner, via an online service desk application
Diagnose, troubleshoot, and resolve incoming ONHRDB application and data issues and respond to service requests.
Under the direction of the Manager, carry out activities including, but not limited to requirements gathering for application development and reporting products; testing application and reporting products; issue identification, documentation, mitigation and escalation.
Subject matter expert and administrator for the ONHRDB service tracking application
Develop and maintain ONHRDB reference documents and training materials
Develop and deliver content for external stakeholder training
Review, develop, and/or deliver updates, communications, and presentations in written and verbal form
Carry out data quality checks, practices, and investigative tasks, and identify opportunities and processes to enhance data quality.
Take part in strategic discussions and activities, as requested by manager
Engage and collaborate with internal and external stakeholders, and provincial partners.
Assist with and provide input to translate data and application needs into formal requirements, test data products and application updates, and provide end-user training when required.
Participating in other tasks as assigned.

Qualifications

A Bachelor’s Degree in computer sciences, social sciences or a related field, with a minimum of 2 years of relevant experience in health services field and specific experience in mental health and addictions.
Experience or significant knowledge of Harm Reduction Services in Ontario
Experience working with community addictions and mental health service providers and data collection systems would be an asset
Experience with frontline customer service, service request fulfilment and trouble shooting
Knowledge and experience in training end users, both virtually and written materials
Advanced knowledge and demonstrated proficiency in computerized systems and applications including databases
Understanding of privacy and legal best practices and standards, specifically related to data collection, transfer, storage and reporting
Demonstrated experience with collection and use of data for decision support and quality improvement
Experience in assisting organizations/agencies with system change initiatives through facilitation, problem solving, decision-making and conflict resolution.
Excellent organizational, planning and time management skills, with the ability to multi-task, produce and coordinate projects to tight deadlines.
Strong interpersonal communication (oral and written) and community engagement skills
Creative problem-solving abilities and organizational skills with the ability to adapt to dynamic project needs
Experience in collaborating with technical teams and the ability to translate technical information for stakeholders from various backgrounds
Strong software skills including experience with Microsoft Office (Word, Access, PowerPoint, Excel). Knowledge of Tableau and/or Atlassian tools is an asset.
Knowledge of best practices for data collection, privacy, and health equity.
Bilingualism (English, French) is an asset

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

Compensation & Benefits:

Hiring Salary Range: $59,598.75 – $74,498.44 per year (based on qualifications and experience)
Full Salary Range: $59,598.75 – $89,398.13 (reflecting potential growth within the role)
CAMH Benefits Package: Includes extended health and dental coverage, HOOPP defined benefit pension plan, paid vacation and sick leave, and professional development opportunities.

This role offers job stability, career development, and the chance to contribute to meaningful healthcare initiatives that improve patient and community well-being.

At time of hire, CAMH will require all new hires and rehires to provide proof of educational qualifications relevant to the position they hold with CAMH and as required by the specifications in the job posting, in accordance with policies

AHR 3.1.3 Recruitment and Selection and AHR 3.1.15 Credentialing of Professional Personnel.

Internal transfers** will be required to provide proof of educational qualifications for any additional qualifications relevant to their new position.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

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More about this job

Responsibilities

The Product Specialist acts as the subject matter expert for the Ontario Harm Reduction Database, providing customer support, troubleshooting application issues, and managing data quality. They collaborate with internal and external stakeholders to gather requirements, develop training materials, and support system updates.

Requirements

Candidates must hold a Bachelor's degree in computer sciences, social sciences, or a related field with at least 2 years of relevant experience in health services. Proficiency in computerized systems, data collection best practices, and strong interpersonal communication skills are required.

Skills

Data analysis
Customer service
Troubleshooting
Data quality management
Requirements gathering
Application administration
Technical documentation
Training delivery
Stakeholder engagement
Database management
Microsoft Office
Tableau
Atlassian tools
Health equity
Privacy best practices
Conflict resolution

Benefits

Extended health coverage
Dental coverage
Paid vacation
Paid sick leave
Professional development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Data Analyst
Product Specialist
ONHRDB
DATIS
Harm Reduction
Mental Health
Addictions
Data Quality
Service Desk
Requirements Gathering
Application Support
Stakeholder Management
Database
Tableau
Atlassian
Microsoft Office
Privacy
Health Equity
Training
Documentation
System Change
Decision Support
Quality Improvement
Community Engagement
Information Management

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