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CAMH

Disability Case Specialist

Toronto, ON, Canada

Apply by: Oct 30, 2026
Posting language: English
Posted: Sep 23, 2026

Apply About employer

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Original job description

CAMH is renowned for excellence in service, research and education in the field of mental health and addiction. We are committed to providing a safe and healthy workplace for all employees. We currently have an exciting opportunity for a full-time, Disability Claim Specialist in the Health, Safety & Wellness department. The Disability Case Specialist supports CAMH objective of providing high quality, timely, and equitable support to our employees experiencing occupational and non- occupational related illness or injury. Reporting within Health, Safety and Wellness, the Disability Case Specialist is responsible for the effective administration of Short-Term-Disability (STD), long-term disability (LTD), and related absence and return-to-work processes, ensuring compliance with all applicable legislation, such as AODA, WSIB, Employment Equity Act, Human Rights and Privacy legislation, HOODIP guidelines, and CAMH policies and procedures. The role provides expert case management support to employees, leaders, HR partners and other stakeholders throughout the accommodation lifecycle. You will collaborate with internal and external stakeholders to ensure positive, timely return to work outcomes with key focus on duty to accommodate, safety, and a positive employee experience. You will respond to case issues objectively and tactfully and maintain external linkages to best practices in claim management.

Responsibilities

Working collaboratively with the employee, manager, WSIB, Human Resources partners, union, insurance provider and Physician consultant on return-to-work plans that support employee recovery while maintaining CAMH operations and workflow. The successful candidate will demonstrate sound professional judgment, objectivity, discretion, and tact when managing complex or sensitive case issues and will contribute to the continuous improvement of disability management practices through external partnerships, benchmarking, and the application of current best practices.

Serve as Subject –Matter-Expert for questions and assistance related to employee extended absences. Partner with CAMH third party Insurer to manage activity throughout the claim life cycle; facilitates the return-to-work process and coordinate RTW meeting with external stakeholders. Creatively implement and evaluate return-to-work strategies including modified work programs or permanent accommodation arrangements. Ability to interpret medical and functional information and translate restrictions and limitations into practical workplace solutions. Prepare metrics and absence reports, identify trends for internal stakeholders on leaves and absences. Collaborate with HR business partners to plan for new procedures, training, monitoring work once new processes have been implemented to evaluate outcomes, ensuring internal compliance, and identifying any ongoing training needs. Liaise and work collaboratively with the occupational health nurses, safety specialist, department leadership to ensure consistency of processes throughout the organization, as well as identifying areas to improve employee experience and partnership efficiencies. You will process claims efficiently, complying with disability legislation CAMH policies and collective agreements. This role works within a small but mighty team of occupational health and safety professionals who support each other and collaborate and communicate regularly. We are part of the People and Experience portfolio and work in partnership with all members of the HR team. You will support and contribute to a workplace that embraces diversity, encourages teamwork, and complies with all applicable regulatory and legislative requirements.

Qualifications

The successful candidate will possess a Baccalaureate Degree in Nursing, Kinesiology or one of the allied health/rehabilitation sciences. Certification as a Disability Management Professional (CDMP) or Certified Return to Work Coordinator (CRTW) is an asset. Two to three (2-3) years of progressive experience in all aspects of absence disability claims management and return to work principles in a unionized environment, is required. Strong knowledge of WSIB insurance policy interpretation, Human Rights legislation. Knowledge and understanding of mental health and addiction-related issues and their implications for disability management and workplace accommodation. You are detail oriented, exceptional customer service skills, shows initiative and demonstrates accountability. Strong problem-solving skills, critical thinking, and attention to detail. Ability to interpret medical and functional information and translate restrictions and limitations into practical workplace solutions. Strong interpersonal skills in facilitation, negotiation, and conflict resolution. Adaptable to change and are able to work autonomously in an exciting, fast paced environment. You are able to contribute positively to a cross-functional team environment and can work collaboratively when issues present themselves. You have an understanding of the healthcare environment and a solid understanding of mental health and addiction issues. Strong written and verbal communication, analytical and strategic thinking as well as demonstrated proficiency in the use of Microsoft Office. Experience with Occupational Health software (Cority) would be an asset. You demonstrate the ability and interest in working with a diverse team and in an environment that values diversity and equity. Bilingualism (French/English) or proficiency in a second language would be an asset.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

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More about this job

Responsibilities

The Disability Case Specialist manages short-term and long-term disability claims while collaborating with stakeholders to facilitate effective return-to-work plans. They serve as a subject matter expert, ensuring compliance with legislation and organizational policies while supporting employee recovery and workplace accommodation.

Requirements

Candidates must hold a Baccalaureate degree in Nursing, Kinesiology, or allied health sciences and possess two to three years of experience in disability claims management. Proficiency in WSIB policies, human rights legislation, and strong analytical and communication skills are required for this role.

Skills

Disability Case Management
Return-to-work Planning
WSIB Policy Interpretation
Human Rights Legislation
Conflict Resolution
Medical Information Interpretation
Case Management
Analytical Thinking
Strategic Thinking
Microsoft Office
Cority
Communication
Problem-solving
Critical Thinking
Interpersonal Skills
Negotiation

Visa sponsorship

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Keywords

Disability Case Specialist
CAMH
Health Safety and Wellness
Short-Term-Disability
Long-term disability
AODA
WSIB
Employment Equity Act
Human Rights
HOODIP
Return-to-work
Duty to accommodate
Occupational health
Cority
Disability Management Professional
CDMP
CRTW
Mental health
Addiction
Case management
HR business partners
Healthcare environment
Microsoft Office
Absence management
Workplace accommodation

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