The 988 team is seeking a full time, permanent, Program Manager
On November 30, 2023, 9-8-8 was launched in Canada as a new national three-digit number for suicide prevention and emotional distress. In 2022, CAMH was announced as the lead for the coordination and administration of 9-8-8, and has acted in this capacity to lead and coordinate the implementation of 9-8-8 and manage the operations and post-launch activities.
9-8-8 is available 24/7/365, in English and French, and accessible to everyone from coast to coast to coast. CAMH is working closely with the federal government and key partners from different groups and communities, provinces, territories, to deliver this high quality, evidence-based, equitable suicide prevention service to Canada.
9-8-8: Suicide Crisis Helpline is seeking a full-time, permanent Program Manager of the 9-8-8 Training and Education Program reporting to the Director, 9-8-8 Partnerships and Strategy, with dotted line reporting to the Director, Learning & Integration. This role will oversee adherence to all 9-8-8 Training and Education deliverables within time, scope and budget, including oversight of human resources and collaboration with other team members at CAMH. The role will form essential relationships with a range of interest holders including but not limited to cross-departmental education and training team members, training audiences (e.g. 9-8-8 responders and supervisors), the 9-8-8 communications and marketing team, the 9-8-8 quality assurance team, and people with lived experience. Through strong change management and relationship management skills, the Program Manager will support and oversee uptake of the products produced by the training and education program. The role will ensure that the deliverables are of high standard, and that the program operates effectively and efficiently with the ultimate goal of delivering a high quality, evidence based 9-8-8 service that supports people across Canada reaching out for support.
Responsibilities
General program management responsibilities
Act as a lead and main contact for the 9-8-8 Training and Education program
Provide leadership and administrative oversight for the Training and Education components of 9-8-8
Oversee adherence to funder deliverables in the 9-8-8 Training and Education program and oversee program operations and budget
- Maintain close collaboration and relationships with internal interest holders including the 9-8-8 quality assurance team, advance practice clinical leaders, partnerships and strategy team, communications and marketing team and the 9-8-8 research and evaluation team to ensure education and training is evidence-based and aligned with the needs of the 9-8-8 network.
- Maintain close collaboration and relationships with external interest holders including complex networks of organizations across Canada
Understand the needs and priorities of 9-8-8 Training and Education program, including remaining informed and up to date on the needs of the responders, supervisors, and the broader 9-8-8 service
Provide regular reporting on 9-8-8 Training and Education to CAMH leadership and within funder reporting processes
Represent the 9-8-8 Training and Education program at various internal and national tables and committees, and provide leadership to 9-8-8 Training and Education tables and committees
Respond swiftly to emerging issues to minimize disruption to program delivery.
Conduct risk assessments to anticipate potential challenges and identify mitigation strategies.
Identify opportunities for process improvement and streamline workflows.
Collaborate with leadership to align risk responses with strategic objectives.
Ensure evaluation activities are embedded in the Program and are regularly reviewed to support quality assurance and continuous improvement of the program, and contribute as a lead voice in the 9-8-8 Learning Health System.
Lead the end-to-end education cycle from needs assessment, to training development, through to evaluation and quality improvement cycles.
Align education content development and delivery with established standards of best practice
Align education and training with the education principles and processes within CAMH Education.
Develop briefing notes, presentations, and other ad hoc materials as required, often with quick turn2.8 around time
Human Resource Planning & Management and Resource Allocation
- Provide oversight to the 9-8-8 Education and Training program and staff, maintaining close collaboration with CAMH Education department and team members.
- Act as a lead contact for program area reporting to the Director of 9-8-8 Partnerships and
- Strategy.
- Oversee recruitment, onboarding, staff development, staff workload, performance, and day-to-day responsibilities in collaboration with Education Leadership
- Assess staffing and material needs, ensuring resources are allocated efficiently and aligned with program goals.
- Define roles and ensure compliance with HR policies and collective agreements.
- Foster a positive workplace culture that supports teamwork and diversity.
- Provide performance feedback and coaching to program staff.
- Assess staffing and resource needs to align with program goals.
- Prepare programmatic reports for funders and leadership, adhering to diverse reporting requirements.
- Providing oversight to network adherence to Training and Education requirements as outlined in relevant agreements and contracts
Qualifications
Relevant bachelor’s degree (e.g. health, health administration, education and training, social work) with a Master’s degree preferred
At least 5 years progressive leadership experience in the relevant program, or experience in the field of mental health and addiction required.
1–3 years of project and/or people management experience is an asset
Experience managing staff in a unionized environment is an asset
Experience with quality improvement initiatives
Familiarity with the mental health and healthcare sector across Canada, with knowledge and experience with crisis lines and/or suicide prevention as an asset.
Demonstrated efforts to develop leadership competencies
Strong relationship management and interest holder relationship skills and experience.
Ability to engage feedback and incorporate it into intricate strategic initiatives and decisions.
Strong communication skills, and the ability to facilitate complex conversations.
Proven analytical, organizational, conceptual, and decision making skills reflecting sound judgement
Experience in a training and education program an asset, including:
Experience integrating equity and inclusion principles into education and training programs design and delivery
Ability to interpret research and evaluation findings and incorporate into training and education in a practical way
Knowledge of LMS (learning management systems) an asset
Strong knowledge translation skills
Ability to remain effective in a dynamic fast paced environment while monitoring personal and team-level deliverables.
Proven excellent written and verbal communication skills
Experience working within regulatory guidelines
Demonstrated well-honed time management skills with the ability to efficiently multi-task and produce high-quality, accurate work while meeting deadlines, maintaining flexibility to changing priorities and remaining solution-focused
Demonstrated detail-oriented with demonstrated ability to exercise initiative and good judgment and effectively work independently
Bilingualism (French/English) and/or proficiency in a second language are an asset.
Work Environment & Expectations
Hybrid work environment – office and remote, with up to 3 days in office mandatory (subject to change)
Standard office environment with extended periods of sitting and computer use.
High levels of mental concentration for decision-making and problem-solving.
Frequent interest holder meetings and engagement in complex discussions.
Occasional evening and weekend work may be required.
Why Join Us?
Be part of a dynamic team making a meaningful impact in suicide prevention in Canada.
Opportunity to lead program improvements and shape service delivery.
Work in a supportive environment that values innovation and collaboration.
CAMH is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those from underrepresented communities.
Compensation & Benefits:
- Salary is competitive and based on experience, with a hiring range of $112,495.94 – $140,619.93 per year.
- Employees in this role may progress within the full pay range of $112,495.94 – $168,743.91 per year
- CAMH’s Total Rewards: Includes participation in HOOPP defined benefit pension plan, extended health and dental benefits, paid vacation starting at 4 weeks, flexible work arrangements, and ongoing professional development support. This role allows professionals to apply their expertise in a mission-driven environment dedicated to public health outcomes
If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.
CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.
CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.
CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.
We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.
Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.
To learn more about CAMH, please visit their website at: www.camh.ca.
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