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CAMH

Scheduling Clerk - Centralized Staffing & Scheduling Office

100 Stokes Street, Toronto, ON, M6J 1H4, Canada

Pay: Salary Range: $28.41 – $32.72 per hour
Apply by: Oct 9, 2026
Posting language: English
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

The CSSO serves all inpatient units, the Emergency Department, and Support Services (i.e., Food and Nutrition Services, Environmental Services, Security Services) with their staffing and scheduling needs. With a robust team operating from 0600-0000, 7 days per week, the CSSO supports staffing and scheduling activities across the hospital, working closely with staff and leaders to ensure unit and department needs are met, all while using a brand-new scheduling application (HIVE).

Reporting to the CSSO Manager and the Clinical Operations Coordination Leader, the full-time, temporary (1 year) Scheduling Clerk will play an integral role in ensuring that all in-scope unit/departments are staffed in an operationally safe and cost-efficient manner at all times. They will focus on filling shift gaps on posted schedules, administrative exchanges, and call-outs to staff to cover short-notice absences, in accordance to the OPSEU and ONA Collective Agreements, CAMH policies, and legislation as applicable.

At present, there are 3 shifts for CSSO Scheduling Clerks:

0600-1400
0900-1700
1600-0000.

Please note that, at the time of hire, the successful applicant(s) will work a master schedule that includes 2 of the 3 above shifts. They will also be scheduled for 3 weekends out of 6.

Responsibilities

Resolve basic scheduling queries
Maintain and update the scheduling system to ensure accurate and up-to-date information
Coordinate staffing matters through Oracle under the direction of the CSSO Manager/COCL/delegate
Assess and triage scheduling cases
Escalating complex issues to the Scheduling Specialist and Manager/COCL
Problem solving and trouble shooting
Communicating staffing changes and updates to relevant departments
Provide administrative support to the CSSO team
Prepare and distribute staff schedules
Ensure staffing profiles are accurate and up to date.

Qualifications

Post secondary program
Up to 1 year of experience of scheduling experience; experience in hospital setting or other fast-paced environment preferred
Experience with scheduling and procurement software an asset
Demonstrated proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Comfortable with technology and able to learn new software quickly
Ability to maintain confidentiality and knowledge of privacy legislation
Strong verbal and written communication skills
Ability to interact professionally with patients, staff, and external contacts
Excellent customer service skills

Salary Range: $28.41 – $32.72 per hour

If you are interested in this position, please ensure that you apply before 5pm EST of the closing date. If your application is received past 5pm EST of the closing date, your application will not be accepted.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca.

To view our Land Acknowledgment, please click here.

Apply About employer

More about this job

Responsibilities

The Scheduling Clerk is responsible for managing staffing needs across various hospital units by filling shift gaps and addressing short-notice absences. They also maintain accurate scheduling records in the HIVE application and provide administrative support to the CSSO team.

Requirements

Candidates must have a post-secondary education and up to one year of scheduling experience, preferably in a hospital or fast-paced environment. Proficiency in Microsoft Office and the ability to learn new software quickly are essential for this role.

Skills

Scheduling
Administrative support
Microsoft Office
Data entry
Problem solving
Customer service
Communication
Triage
Time management
Attention to detail
Confidentiality
Software proficiency

Visa sponsorship

Not detected in the job text

Keywords

Scheduling
Staffing
HIVE
Oracle
Microsoft Office
Administrative Support
Inpatient Units
Emergency Department
Collective Agreements
OPSEU
ONA
Hospital
Data Management
Triage
Customer Service
Privacy Legislation
Scheduling Software
Procurement Software

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