Service Advisor
- Montreal, QC, Canada
- Pointe-aux-Trembles, QC, Canada
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Job details
- Experience
- Minimum 5 years of experience in a similar position;
- Posting language
- English
- Posted
Original job description
Service Advisor
If your Scout totem is “Efficient Rooster”... then our Service Advisor position in Montreal is for you! 😄
But seriously... We’re looking for someone who knows customer service inside and out. Someone who is detail-oriented, thorough, tactful, and a great team player.
Work Schedule: Monday to Friday, 12 pm to 8:30 p.m.
What We Offer:
- Medical and dental insurance;
- Short- and long-term disability insurance;
- Life insurance;
- Travel insurance;
- Telemedicine – because we take care of our people (24/7 access to a doctor);
- RRSP with employer contributions;
- Employee Assistance Program;
- Paid time off – because you have a life outside of work too;
- Tuition reimbursement;
- Great colleagues!
Perks:
- Employee recognition program;
- Sabbatical leave policy;
- Referral bonus;
- On-site fitness room (Montreal);
- Career advancement opportunities – you’re here to stay!
In This Role, You Will:
- Schedule appointments, welcome customers, and assess their needs;
- Open work orders;
- Follow up on repairs and ongoing work;
- Receive, verify, and close work orders.
Experience, Training & Skills That Would Be an Asset:
- Minimum 5 years of experience in a similar position;
- Excellent customer service skills;
- Basic mechanical knowledge (an asset);
- Fluent in spoken French and English;
- Strong computer skills;
- Effective priority management;
- Tactful, with good self-control;
- Thorough and consistent when following procedures and work methods;
- Strong team spirit and willingness to help others.
Our Mission
To provide a unique experience and create customized solutions for our customers.
Our Values – The “6Rs”
Respect | Relationships | Accountability | Recognition | Rigor | Results
If you’re reading this, you’ve already taken the first step. We’re looking forward to hearing from you!
See you soon.
More about this job
Responsibilities
The Service Advisor is responsible for scheduling appointments, welcoming customers, and assessing their service needs. They also manage the lifecycle of work orders, including opening, tracking repairs, and closing them.
Requirements
Candidates must have a minimum of 5 years of experience in a similar role and possess excellent customer service and computer skills. Proficiency in both French and English is required, along with strong priority management and the ability to follow established procedures.
Skills
- Customer service
- Detail-oriented
- Team player
- Mechanical knowledge
- French
- English
- Computer skills
- Priority management
- Tactfulness
- Self-control
- Procedure adherence
Benefits
- Medical insurance
- Dental insurance
- Short-term disability insurance
- Long-term disability insurance
- Life insurance
- Travel insurance
- Telemedicine
- RRSP with employer contributions
- Employee Assistance Program
- Paid time off
- Tuition reimbursement
- Employee recognition program
- Sabbatical leave policy
- Referral bonus
- On-site fitness room
- Career advancement opportunities
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Administrative
- Trades
Keywords
- Service Advisor
- Customer Service
- Work Orders
- Mechanical Knowledge
- Priority Management
- Montreal
- Repair Tracking
- Client Relations
- Administrative Support
- Teamwork