Service Advisor
- Montreal, QC, Canada
- Pointe-aux-Trembles, QC, Canada
Salary: Starting at $22.55/hour
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Job details
- Pay
- Salary: Starting at $22.55/hour
- Experience
- Minimum 3 years of experience in a similar role;
- Posting language
- English
- Posted
Original job description
At Excellence Peterbilt, our success is driven by our people. Join us and be part of our success!
Service Advisor | Day Shift
Do you enjoy working with people and take pride in providing an exceptional customer experience? We're looking for a dynamic, resourceful, and organized individual who enjoys helping others and wants to be part of a team where people truly matter!
Salary: Starting at $22.55/hour
Work Schedule: Monday to Friday, 10:00 AM to 6:30 PM
Location: Montreal
What We Offer
- Telemedicine – access to a doctor 24/7 because your health matters;
- Health and dental insurance;
- Life and travel insurance, short-term and long-term disability insurance;
- Employee Assistance Program (EAP);
- Group RRSP with employer contributions;
- Sick and family days – because life happens;
- Holiday season time off;
- Great colleagues!
Even More Benefits
- Employee recognition program;
- Sabbatical leave policy;
- Tuition reimbursement;
- Employee referral bonus;
- On-site gym (Montreal);
- Career advancement opportunities – we're looking for people who want to grow with us!
Concretely, in this position you will take care of :
- Schedule appointments, welcome customers and assess their needs;
- Open work orders;
- Follow up on repairs and service work;
- Receive, review and close work orders.
Experience, training and skills that would come in handy
- Minimum 3 years of experience in a similar role;
- Excellent customer service skills;
- Basic mechanical knowledge (an asset);
- Bilingualism: fluent in both French and English (spoken);
- Good computer skills;
- Ability to effectively manage priorities;
- Strong interpersonal skills, tact and self-control;
- Attention to detail and ability to follow procedures and work methods;
- Team spirit and a willingness to help others.
Our mission
To deliver a unique experience and create tailored solutions for our customers.
Our values
Respect / Relation / Accountability / Acknowledgement / Riguor / Results
Your talent belongs here. Join the Excellence Peterbilt team!
More about this job
Responsibilities
The Service Advisor is responsible for scheduling appointments, welcoming customers, and assessing their service needs. They also manage the lifecycle of work orders, including opening, tracking repairs, and closing them.
Requirements
Candidates must have a minimum of 3 years of experience in a similar role and possess excellent customer service and interpersonal skills. Proficiency in both French and English is required, along with basic computer skills and the ability to manage priorities effectively.
Skills
- Customer service
- Mechanical knowledge
- Bilingualism
- Computer skills
- Time management
- Interpersonal skills
- Tact
- Self-control
- Attention to detail
- Teamwork
- Scheduling
- Work order management
Benefits
- Telemedicine
- Health insurance
- Dental insurance
- Life insurance
- Travel insurance
- Short-term disability insurance
- Long-term disability insurance
- Employee Assistance Program
- Group RRSP
- Sick days
- Family days
- Holiday season time off
- Employee recognition program
- Sabbatical leave
- Tuition reimbursement
- Employee referral bonus
- On-site gym
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Logistics
- Manufacturing
Keywords
- Service Advisor
- Customer Experience
- Work Orders
- Mechanical Knowledge
- Bilingual
- Scheduling
- Repairs
- Service Work
- Customer Service
- Interpersonal Skills
- Time Management
- Teamwork
- Automotive
- Peterbilt
- Montreal
- Group RRSP
- Health Insurance
- Tuition Reimbursement