Service Advisor
- Laval, QC, Canada
Salary: Starting at $22.55/hour
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Job details
- Pay
- Salary: Starting at $22.55/hour
- Experience
- At least 1 year of experience in a similar role;
- Posting language
- English
- Posted
Original job description
At Excellence Peterbilt, our success is driven by our people. Join us and be part of our success!
Service Advisor | Evening Shift
We’re looking for someone who enjoys working with people, takes pride in a job well done, and knows how to make customers feel confident and taken care of. Join our team as a Service Advisor!
Salary: Starting at $22.55/hour
Shift Premium: $3.00/hour
Work Schedule: Monday to Friday, 2:30 p.m. to 11:00 p.m.
Workplace : Laval
What We Offer:
- Telemedicine - we take care of our people, with 24/7 access to a doctor;
- Health and dental insurance;
- Life and travel insurance, short- and long-term disability coverage;
- Employee Assistance Program (EAP);
- RRSP with employer contributions;
- Faster vacation accrual for evening and weekend shift employees;
- Sick days and family leave - because you have a life outside of work, too;
- Holiday season closure;
- Great coworkers!
Even More Benefits:
- Employee recognition program;
- Sabbatical leave policy;
- Tuition reimbursement;
- Employee referral bonus;
- Career advancement opportunities - we're looking for people who want to grow with us!
Concretely, in this position you will take care of:
- Welcome customers, identify their needs, and schedule appointments;
- Open, review, and close work orders;
- Follow up on repairs and communicate with customers;
- Prepare purchase orders (POs);
- Manage the schedule and use the Decisiv system;
- Present and sell estimates, and explain the work to be performed.
Experience, training and skills that would come in handy:
- At least 1 year of experience in a similar role;
- Excellent customer service skills;
- Basic mechanical knowledge (an asset);
- Bilingualism: fluent spoken French and English (an asset);
- Computer skills;
- Effective prioritization and time management;
- Tact, professionalism, and the ability to remain composed in challenging situations;
- Attention to detail and consistency in following procedures and work methods;
- Team spirit and a willingness to help others.
Our mission
To deliver a unique experience and create tailored solutions for our customers.
Our values
Respect / Relation / Accountability / Acknowledgement / Riguor / Results
Your talent belongs here. Join the Excellence Peterbilt team!
More about this job
Responsibilities
The Service Advisor is responsible for welcoming customers, identifying their needs, and managing the scheduling of appointments. They also handle the opening, reviewing, and closing of work orders while communicating repair updates to customers.
Requirements
Candidates should have at least one year of experience in a similar role and possess excellent customer service skills. Basic mechanical knowledge and computer proficiency are considered assets for this position.
Skills
- Customer service
- Work order management
- Communication
- Purchase order preparation
- Decisiv system
- Sales
- Mechanical knowledge
- Computer skills
- Prioritization
- Time management
- Tact
- Professionalism
- Attention to detail
- Team spirit
Benefits
- Telemedicine
- Health insurance
- Dental insurance
- Life insurance
- Travel insurance
- Short-term disability coverage
- Long-term disability coverage
- Employee Assistance Program
- RRSP with employer contributions
- Faster vacation accrual
- Sick days
- Family leave
- Holiday season closure
- Employee recognition program
- Sabbatical leave policy
- Tuition reimbursement
- Employee referral bonus
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Transportation
- Retail
Keywords
- Service Advisor
- Work orders
- Decisiv
- Purchase orders
- Customer service
- Mechanical knowledge
- Scheduling
- Repair follow-up
- Estimates
- Time management
- Professionalism
- Teamwork
- Automotive
- Evening shift