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Camions Excellence Peterbilt

Service Advisor

Montreal, QC, Canada
Pointe-aux-Trembles, QC, Canada

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

The Service Advisor is responsible for scheduling appointments, welcoming customers, and assessing their service needs. They also manage the lifecycle of work orders, including opening, tracking repairs, and closing them.

Requirements

Candidates should have a minimum of 5 years of experience in a similar role and possess strong customer service and computer skills. Proficiency in both French and English is required, along with the ability to work effectively in a team environment.

Experience

5 to 10 years

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Customer service
Detail-oriented
Team player
Mechanical knowledge
French
English
Computer skills
Priority management
Tactfulness
Self-control
Procedure adherence

Benefits

Medical insurance
Dental insurance
Short-term disability insurance
Long-term disability insurance
Life insurance
Travel insurance
Telemedicine
RRSP with employer contributions
Employee Assistance Program
Paid time off
Tuition reimbursement
Employee recognition program
Sabbatical leave policy
Referral bonus
On-site fitness room
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Customer Service
Work Orders
Mechanical Knowledge
Priority Management
Repair Tracking
Montreal
RRSP
Telemedicine
Teamwork
Procedures

Original job description

Service Advisor

If your Scout totem is “Efficient Rooster”... then our Service Advisor position in Montreal is for you! 😄

But seriously... We’re looking for someone who knows customer service inside and out. Someone who is detail-oriented, thorough, tactful, and a great team player.

Work Schedule: Monday to Friday, 12 pm to 8:30 p.m.

What We Offer:

Medical and dental insurance;
Short- and long-term disability insurance;
Life insurance;
Travel insurance;
Telemedicine – because we take care of our people (24/7 access to a doctor);
RRSP with employer contributions;
Employee Assistance Program;
Paid time off – because you have a life outside of work too;
Tuition reimbursement;
Great colleagues!

Perks:

Employee recognition program;
Sabbatical leave policy;
Referral bonus;
On-site fitness room (Montreal);
Career advancement opportunities – you’re here to stay!

In This Role, You Will:

Schedule appointments, welcome customers, and assess their needs;
Open work orders;
Follow up on repairs and ongoing work;
Receive, verify, and close work orders.

Experience, Training & Skills That Would Be an Asset:

Minimum 5 years of experience in a similar position;
Excellent customer service skills;
Basic mechanical knowledge (an asset);
Fluent in spoken French and English;
Strong computer skills;
Effective priority management;
Tactful, with good self-control;
Thorough and consistent when following procedures and work methods;
Strong team spirit and willingness to help others.

Our Mission

To provide a unique experience and create customized solutions for our customers.

Our Values – The “6Rs”

If you’re reading this, you’ve already taken the first step. We’re looking forward to hearing from you!

See you soon.

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