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Added 17 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 17 mins ago
NB
Content Marketing Advisor - Newsletter Products
National Bank of Canada
Montreal, QC
- Full-time
Within the Brand, Content and Media department, you are part of a content team of 5 colleagues and report to a senior manager. Our team stands out for its collaborative approach, openness…
Added 17 mins ago
R
RCI-ROCG-43883 Legal Analyst
Rangam
Mississauga, ON
- $33 to $35 CAD / hour
- Contract
Experience with different types of commercial agreements, including service agreements, NDAs, and other business contracts.
Added 17 mins ago
CH
Manager, Partnerships
Canadian Hockey League
Toronto, ON
- Full-time
Strong understanding of corporate sponsorship, marketing and client service.
Added 17 mins ago
P
Cyber Generalist, Manager
PwC
Toronto, ON
- Full-time
…experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse…
Added 32 mins ago
T
Manager, Compliance Monitoring & Testing (5672)
TD
Toronto, ON
- Full-time
Client service skills – the candidate must demonstrate the judgment and ability to closely partner with and advise senior and line managers and other stakeholders on regulatory interactions.
Added 32 mins ago
PI
Part Time Behaviour Therapist (0013)
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Toronto, ON
- Part-time
Support the Senior Client Services Manager with behavioural practice input related to service quality, clinical risks, and continuous improvement initiatives.
Added 32 mins ago
ES
Implementation Manager - ECP, Grants
Euna Solutions
ON · Oakville, Ontario
- Full-time
The Implementation Manager is responsible for guiding clients through the full implementation and onboarding lifecycle for Euna Grants. This individual brings deep grants knowledge, a…
Added 32 mins ago
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Mortgage Specialist Associate
BMO
Vaudreuil-Dorion, QC
- Full-time
Provides customers with friendly, courteous, and professional service in response to queries and requests to identify client needs for banking products (e.g. everyday banking, lending, and…
Added 32 mins ago
B
CLIENT SUPPORT COORDINATOR - Ottawa and Kingston
BDC
Kingston, ON · Ottawa, ON
- Full-time
Provide excellent client service to BDC clients in resolving basic client questions and inform senior levels of complex cases.
Added 32 mins ago
EC
Event Senior Technical Lead, The International Centre, Mississauga Full Time
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Mississauga, ON
- Full-time
…lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event…
Added 1 hour ago
RB
Senior Manager, Treasury Solutions – Corporate, Transaction Banking (SWO)
Royal Bank of Canada
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- Full-time
As a Senior Manager, Treasury Solutions with RBC’s Treasury Solutions Corporate Coverage team, you will be responsible to proactively provide advice and enable clients to leverage RBC’s…
Added 1 hour ago
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Industrial Cybersecurity Senior Consultant 1
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- Full-time
Secures commitment and participation from the client’s senior management by leveraging relationships
Added 1 hour ago
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Senior Manager, Treasury Solutions – Corporate, Transaction Banking (SWO)
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Burlington, ON
- Full-time
As a Senior Manager, Treasury Solutions with RBC’s Treasury Solutions Corporate Coverage team, you will be responsible to proactively provide advice and enable clients to leverage RBC’s…
Added 1 hour ago
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Senior Investment Funds Advisor
RBC
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- Full-time
As a Senior Investment Funds Advisor, you’ll play a crucial role in managing and expanding an established client portfolio, supporting their financial goals while growing our client base.…
Added 1 hour ago
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IT Manager
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- Full-time
We value our team and understand that a strong culture results in the best client service, and we are proud to be recognized for this as one of Atlantic Business Magazine’s Best Places to…
Added 1 hour ago
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Senior Group Manager, Audit (ATH 1146)
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…identifying issues and opportunities and recommending action to senior…
Added 1 hour ago
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Bilingual Client Success Coordinator (Channel Partnerships)
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- Full-time
We're looking for a Bilingual Client Success Coordinator to join our Channel Partnerships team and support in delivering a great experience for our growing network of B2B clients and…
Added 1 hour ago
CL
General Manager - Off Campus
Campus Living Centres
Guelph, ON
- Full-time
The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources,…
Added 1 hour ago
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Senior Group Manager, Audit (ATH 1146)
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- Full-time
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Added 1 hour ago
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Senior Manager Delivery - Electrification Team (Construction)
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Added 1 hour ago
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Account Manager
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Montreal, QC
- Full-time
We are seeking a dynamic and results-oriented Senior Account Manager to join our team. This role will be responsible for managing and nurturing relationships with our key clients, ensuring…
Added 1 hour ago
UO
Senior Innovation Manager, Life & Medical Sciences, Technology Transfer, Innovate Calgary
University of Calgary
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- Full-time
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Added 1 hour ago
Industrial Cybersecurity Senior Consultant 1
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Secures commitment and participation from the client’s senior management by leveraging relationships
Added 2 hours ago
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Bilingual Customer Success Manager
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In this role, you will provide world-class support and service to our institutional data and software clients, as well as independent advisors. You will develop a deep understanding of how…

Campus Living Centres

General Manager - Off Campus

Waterloo, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: Experience Required: Minimum of 5 years industry experience or equivalent management experience
Working hours: 44 hours per week
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary And Job Magnitude

The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders.

Essential Functions And Basic Duties

Finance

Prepare and be accountable for the annual building operating budget
Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses
Ensure that all collection and control procedures are followed relating to accounts receivable
Ensuring all Month End reporting is accurate prior to submission to Finance Office
Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
Ensure monthly and other requested reporting is completed accurately and on time

Sales & Marketing

Ensure property is rented to fullest capacity
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in closing sales
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested
Represent the company in a professional manner at all times

Human Resources

Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
Ensure legislated policies are followed, including Health & Safety
Coordinate maintenance schedule and assignments with Maintenance Services Supervisor
Ensure that all payroll policies are followed
Play an active role in the training and development of employees
Develop a team atmosphere within the organization
Establish staffing requirements
Prepare regular performance evaluations of all staff
Ensure that any employee conflicts are dealt with properly and immediately
Minimizes turnover and encourages employees via positive reinforcement
Ensure scheduling is reflective of the property’s operation

Administrative

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
Organizing the office to ensure all resident files and information are easily found and well maintained
Implement policy changes as they are released corporately
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention

Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management
Develop and/or implement resident retention programs (i.e. resident functions, promotions, newsletters etc.)
Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
Consistently implement policies of the community

Commercial Space

Oversee commercial tenants and manage vendor relationships

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours
Assure quality and quantity of market ready apartments
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
Ensure that all service requests are recorded and communicated appropriately to maintenance

Miscellaneous

Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Director or Executive Committee member
Meet tight deadlines
Managing changeover seasons in May and September
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Manage the balance between customer service and student discipline
Any duties as assigned

Health & Safety

Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition, and ensure usage is recorded
Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

Essential Functions With Client Institution

Ensuring Client Institution has all necessary information in a timely fashion
Interacting with Institutional departments for services provided to the property
Maintaining a professional business relationship with primary Institutional contact

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities: Must possess superior verbal and written communication skills

Must possess superior budgetary and decision making ability

Must possess excellent employee management skills

Must be able to handle multiple projects at once

Must be able to provide leadership to staff

Experience Required: Minimum of 5 years industry experience or equivalent management experience

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Indoor

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Minimal (at least 4 annual corporate meetings outside of property)

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

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More about this job

Responsibilities

Oversee all aspects of the student community, including finances, leasing and marketing, staff management, administration, resident retention, commercial tenants, maintenance, and property appearance. Maintain client institution relationships, ensure health and safety compliance, and deliver accurate reporting and timely service while managing seasonal changeovers.

Requirements

Requires a recognized college diploma or university degree, superior communication and budgetary decision-making skills, and the ability to lead employees and manage multiple projects. Candidates must have at least five years of industry experience or equivalent management experience.

Skills

Leadership
Verbal And Written Communication
Budgeting
Financial Management
Employee Management
Staff Development
Project Management
Organization And Prioritization
Sales And Leasing
Marketing
Resident Relations
Vendor Management
Problem Solving
Health And Safety Compliance
Change Management
Conflict Resolution

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Student Housing
Operating Budget
Accounts Receivable
Accounts Payable
Month-End Reporting
Vendor Relations
Sales And Leasing
Marketing Strategies
Traffic Logs
Conversion Ratios
Yardi
Payroll
Human Resources
Employee Training And Development
Performance Evaluations
Resident Retention
Commercial Tenants
Maintenance Scheduling
Market-Ready Apartments
Health And Safety
Personal Protective Equipment
Hazard Identification
Chemical Safety
Client Institution Relations
Changeover Management

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