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Campus Living Centres

General Manager - Off Campus

Guelph, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Apr 28, 2027
Experience: Experience Required: Minimum of 5 years industry experience or equivalent management experience
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The General Manager oversees all aspects of the community including: management of tenant relations, front desk, office administration, housekeeping, maintenance, finance, human resources, payroll, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The General Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with company and property objectives, as well as liaise with senior managers of stakeholders.

Essential Functions And Basic Duties

Finance

Prepare and be accountable for the annual building operating budget
Execute the budget which includes approving, maintaining and controlling all operational revenues and expenses
Ensure that all collection and control procedures are followed relating to accounts receivable
Ensuring all Month End reporting is accurate prior to submission to Finance Office
Provide constant vendor/contactor communications concerning scheduling, billing, vendor relations and certificates of insurance
Ensure that A/P invoices are submitted to the corporate office for payment, handle petty cash and all funds
Ensure monthly and other requested reporting is completed accurately and on time

Sales & Marketing

Ensure property is rented to fullest capacity
Utilize marketing strategies to secure prospective residents
Confirm that leasing staff techniques are effective in closing sales
Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal Information, marketing data etc. to be able to give up-to-date and proper information when requested
Represent the company in a professional manner at all times

Human Resources

Direct and supervise, maintaining strong communication with all staff members and internal departments at the property
Ensure legislated policies are followed, including Health & Safety
Coordinate maintenance schedule and assignments with Maintenance Services Supervisor
Ensure that all payroll policies are followed
Play an active role in the training and development of employees
Develop a team atmosphere within the organization
Establish staffing requirements
Prepare regular performance evaluations of all staff
Ensure that any employee conflicts are dealt with properly and immediately
Minimizes turnover and encourages employees via positive reinforcement
Ensure scheduling is reflective of the property’s operation

Administrative

Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow
Confirm all leases and corresponding paperwork are completed and input to Yardi accurately and on a timely basis
Organizing the office to ensure all resident files and information are easily found and well maintained
Implement policy changes as they are released corporately
Ensure all administrative paperwork is accurate, complete and submitted in a timely manner

Resident Retention

Deal with student concerns and requests on a timely basis to ensure resident satisfaction with management
Develop and/or implement resident retention programs (i.e. resident functions, promotions, newsletters etc.)
Ensure distribution of all company or community-issued notices (i.e. bad weather, emergency etc.)
Consistently implement policies of the community

Commercial Space

Oversee commercial tenants and manage vendor relationships

Maintenance

Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours
Assure quality and quantity of market ready apartments
Ensure that models and market ready apartments are walked daily and communicate any service related needs to maintenance
Ensure that all service requests are recorded and communicated appropriately to maintenance

Miscellaneous

Responsible for the overall esthetic condition of the property (both interior and exterior) ensuring that snow removal and landscaping is being properly carried out
Ensures that the property departments are well organized
Understands their legal standings in all situations
Ensures that all information requests and documents are dealt with immediately
Any other duty as assigned by a Director or Executive Committee member
Meet tight deadlines
Managing changeover seasons in May and September
Adapt to new ideas and emerging situations
Ability to deal with high stress situations
Creative problem solving
Manage the balance between customer service and student discipline
Any duties as assigned

Health & Safety

Outline all Personal Protective Equipment (PPE) required for all tasks taking place at the property
Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition, and ensure usage is recorded
Conduct observer reports to ensure online training is completed by subordinates in a timely manner, and verify in-person records are documented and retained
Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers

Essential Functions With Client Institution

Ensuring Client Institution has all necessary information in a timely fashion
Interacting with Institutional departments for services provided to the property
Maintaining a professional business relationship with primary Institutional contact

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities: Must possess superior verbal and written communication skills

Must possess superior budgetary and decision making ability

Must possess excellent employee management skills

Must be able to handle multiple projects at once

Must be able to provide leadership to staff

Experience Required: Minimum of 5 years industry experience or equivalent management experience

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Indoor

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Minimal (at least 4 annual corporate meetings outside of property)

Apply About employer

More about this job

Responsibilities

Oversee all operations of the student community, including finance, leasing and marketing, human resources, administration, resident relations, commercial tenants, maintenance, and health and safety. Lead staff and vendors, maintain property standards and resident satisfaction, and ensure accurate reporting and effective coordination with the client institution.

Requirements

Requires a recognized college diploma or university degree and at least five years of industry experience or equivalent management experience. Candidates must have strong communication, budgeting, decision-making, employee management, leadership, and multitasking abilities.

Skills

Leadership
Verbal And Written Communication
Budget Management
Financial Acumen
Decision-Making
Employee Management
Staff Development
Project Management
Organization And Prioritization
Sales And Marketing
Resident Relations
Vendor Management
Property Maintenance
Health And Safety Compliance
Problem-Solving
Change Management

Visa sponsorship

Not detected in the job text

Keywords

Property Management
Student Housing
Operating Budget
Accounts Receivable
Accounts Payable
Month-End Reporting
Payroll
Yardi
Leasing
Sales And Marketing
Resident Retention
Tenant Relations
Vendor Relations
Human Resources
Staff Training And Development
Performance Evaluations
Health And Safety
Personal Protective Equipment
Hazard Identification
Chemical Safety
Maintenance Scheduling
Property Inspections
Commercial Tenants
Client Institution Relations
Changeover Management

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