Housing Administrator - CLC
- Calgary, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience Required: 1-2 years industry experience required
- Posting language
- English
- Posted
Original job description
- Position Summary and Job Magnitude
- Essential Functions and Basic Duties
- Demonstrate a high degree of customer service
- Generate and ensure accurate occupancy and application reports for weekly submission
- Maintain historical data of all reports (applications, student occupancy numbers, etc.) for accurate projection of student numbers
- Responsible for new and returning student application processing
- Document and keeps accurate records of all student files and paperwork (Student Resident Agreement, Special Consideration Forms, roommate requests, etc)
- Facilitate the check in/out of residents and all roommate and room assignments
- Update and maintain access control database and prints residence access cards
- Work in conjunction with the Residence Services Supervisor to facilitate room changes and roommate conflicts
- Manage room inventory and student room moves for maximum occupancy
- Coordinate vacant room cleaning with Housekeeping Supervisor
- Develop, facilitate and train staff on the room inspection process
- Ensures room inspection are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts
- Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures
- Work in conjunction with the Residence Services Supervisor to provide communication to students regarding financial accounts and collection of residence fee payments and deposits
- Responsible for showcasing the residence building to prospective students, parents and the College community
- Communicate with key College departments (International department, Student Recruitment, etc) to ensure all housing needs are met
- Any other duties as assigned
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
- Qualifications
Skills/Abilities
- Must possess superior customer service skills
- Must possess superior verbal and written communication skills
- Must be detailed orientated and possess excellent organizational skills
- Have the ability to work well under pressure
More about this job
Responsibilities
Administer student housing operations, including applications, occupancy reporting, resident records, check-ins and check-outs, room assignments, access cards, and room inventory. Coordinate inspections, cleaning, room changes, payment communications, residence tours, and housing-related communication with students and College departments.
Requirements
One to two years of industry experience is required, and a university degree or college diploma is preferred. Candidates should have strong customer service and communication skills, excellent organization and attention to detail, and the ability to work well under pressure.
Skills
- Customer Service
- Verbal Communication
- Written Communication
- Organization
- Attention To Detail
- Application Processing
- Recordkeeping
- Occupancy Reporting
- Room Assignments
- Conflict Resolution
- Access Control
- Room Inspections
- Staff Training
- Inventory Management
- Payment Collection
- Health And Safety Compliance
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Customer Service & Support
- Education
- Hospitality
- Security & Safety
Keywords
- Student Housing
- Residence Services
- Higher Education
- Occupancy Reports
- Application Processing
- Student Resident Agreements
- Roommate Requests
- Check-In And Check-Out
- Room Assignments
- Access Control Database
- Residence Access Cards
- Room Inventory
- Room Inspections
- Maintenance Requests
- Bed Bug Procedures
- Housekeeping Coordination
- Residence Fee Payments
- Deposits
- Student Recruitment
- International Department
- OHSA
- WHMIS 2015
- GHS
- Standard Operating Procedures