Jobs in Canada

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Added 25 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Weekend Heavy Duty Cleaner
FirstService Residential Canada
Newmarket, ON
Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 25 mins ago
Weekend Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Security Concierge
FirstService Residential Canada
Markham, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Security Concierge
FirstService Residential Canada
Toronto, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Security Concierge
FirstService Residential Canada
Oakville, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Heavy Duty Cleaner
FirstService Residential Canada
Whitchurch-Stouffville, ON
Full-time
FirstService Residential is North America’s foremost property management firm specializing in Property Management, Front Desk Security Guards, Cleaners and Superintendent within our…
Added 25 mins ago
Security Concierge
FirstService Residential Canada
Oakville, ON
Full-time
Follow up with daily documentation, daily occurrence log, incident reports and front desk software as required.
Added 25 mins ago
Front Desk/ Inside Sales
Express Employment Professionals - Calgary
Calgary, AB
$60,000 to $70,000 CAD / year
Full-time
We are seeking a customer-focused and technically minded Front Desk / Inside Sales Representative to join our team. This role is ideal for an individual with experience in the door,…
Added 56 mins ago
Erin Wellness Core - Erin, ON
Ontario Association of Osteopathic Manual Practitioners - OAO
Erin, ON
Part-time
Added 56 mins ago
Customer Experience Manager
VIMY HR Consulting
Calgary, AB
Full-time
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Added 56 mins ago
Administrative and Reception Assistant
Sturgeon County
Morinville, AB
Full-time
…role based in Morinville, AB. This position supports daily front-desk operations, including greeting visitors, answering and directing phone calls, and responding to general inquiries in a…
Added 58 mins ago
Secretary
McGill University
Canada
Full-time
Serve as front-line administrator/receptionist for the TSI providing information to callers and visitors. Determine reason for call/visit and direct callers/visitors to appropriate TSI…
Added 58 mins ago
Client Care Coordinator
Amplifon
Casselman, ON
Full-time
2+ years of experience in a front desk or reception capacity.
Added 58 mins ago
Overnight Customer Service Representative (Motivator) – North York Victoria Terrace
GoodLife Fitness
Toronto, ON
Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 58 mins ago
Overnight Customer Service Representative (Motivator) – Barrie Commerce Park
GoodLife Fitness
Barrie, ON
Part-time
…Members achieve their fitness goals. The role involves being a front desk expert and is pivotal in assisting and supporting Members and Potential Members, to ensure their experience with us…
Added 58 mins ago
Reception + Retail Associates
Tommy Gun's Original Barbershop
Saskatoon, SK
Part-time
Tommy Gun’s is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey!…
Added 1 hour ago
hotel front desk supervisor
the Tides Inn
Parksville, BC
Full-time
Added 1 hour ago
Reception + Retail Associates
Tommy Gun's Original Barbershop
Saskatoon, SK
Part-time
Tommy Gun's is on the hunt for dynamic and enthusiastic individuals to fill the crucial roles of Front Desk Reception + Retail Associates. We want YOU to be a part of our exciting journey!…
Added 1 hour ago
LifeClinic Coordinator
Life Time Inc.
Woodbridge, ON
Part-time
Handles front desk reception and essential administration duties
Added 1 hour ago
Customer Service & Retail Front Desk Associate
Driven Brands Inc.
Cambridge, ON
Full-time
Added 1 hour ago
Customer Service & Retail Front Desk Associate
Driven Brands Inc.
Kitchener, ON
Full-time
Added 1 hour ago
Customer Service & Retail Front Desk Associate
Driven Brands Inc.
London, ON
Full-time

Campus Living Centres

Residence Services Representative

Welland, ON, Canada

Job type: Full-time
Apply by: Oct 7, 2026
Experience: Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
Posting language: English
Posted: Sep 24, 2026

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Original job description

Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

Essential Functions and Basic Duties
Demonstrate a high degree of customer service on phone calls, via email, and in person
Utilize Campus Living Centres’ computer software
Financial administration, including processing payments, invoices, and reviewing accounts
Maintain video surveillance and ensure that cameras are recording at all times
Communicate pertinent information between staff
Maintain student and guest privacy
Knowledge of emergency procedures and on-call staff procedures
Know who to contact for various situations, including residence staff and facility contractors
Ensure the room status is updated from the housekeeping department
Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
Maintain the appearance of the desk, lobby and office area at all times
Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
Ensures building keys are used appropriately and responsibly
Any other duties as assigned

Health & Safety

Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
Online training modules and in-person training must be completed before starting regular duties.
WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities

Must possess excellent verbal communication skills
Must possess excellent customer service skills
Must possess positive attitude
Work independently without constant supervision
Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.

NOTE: This job requires the ability to work in a weekly rotation including days, evenings and nights.

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

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More about this job

Responsibilities

Respond to student and guest inquiries and service requests, manage reservations and front desk operations, and provide professional customer service in person, by phone, and by email. Process payments and account settlements, maintain records and room status, monitor surveillance and key use, and communicate relevant information with residence staff and other departments.

Requirements

A high school diploma is required, with some college or university education preferred, and at least one year of industry or equivalent customer service experience. Candidates should have excellent verbal communication and customer service skills, a positive attitude, the ability to work independently and manage multiple tasks, and availability for rotating day, evening, and night shifts.

Skills

Customer Service
Verbal Communication
Active Listening
Email Communication
Financial Administration
Payment Processing
Account Management
Reservation Management
Check-In and Check-Out Procedures
Multitasking
Independent Work
Privacy and Confidentiality
Emergency Procedures
Front Desk Operations
Video Surveillance
Organization

Visa sponsorship

Not detected in the job text

Keywords

Financial Administration
Payment Processing
Invoice Processing
Account Review
Video Surveillance
Emergency Procedures
On-Call Staff Procedures
Reservations
Check-In
Check-Out
Account Settlement
Guest Key Cards
Building Keys
Room Status Updates
Housekeeping
Residence Life
Maintenance
Conference and Sales
Office Reports
Student Privacy
Guest Privacy
OHSA
WHMIS 2015
GHS System
Standard Operating Procedures
Front Desk Operations
Customer Service

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