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Campus Living Centres

Residence Services Representative

  • Welland, ON, Canada

Full-time

This opening has closed.

The original listing is kept below for reference.

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Job details

Job type
Full-time
Closing date
Experience
Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
Posting language
English
Posted

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Original job description

Archived listing. The details below describe a past opening.

  • Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

  • Essential Functions and Basic Duties
  • Demonstrate a high degree of customer service on phone calls, via email, and in person
  • Utilize Campus Living Centres’ computer software
  • Financial administration, including processing payments, invoices, and reviewing accounts
  • Maintain video surveillance and ensure that cameras are recording at all times
  • Communicate pertinent information between staff
  • Maintain student and guest privacy
  • Knowledge of emergency procedures and on-call staff procedures
  • Know who to contact for various situations, including residence staff and facility contractors
  • Ensure the room status is updated from the housekeeping department
  • Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
  • Maintain the appearance of the desk, lobby and office area at all times
  • Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
  • Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
  • Ensures building keys are used appropriately and responsibly
  • Any other duties as assigned

Health & Safety

  • Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
  • Online training modules and in-person training must be completed before starting regular duties.
  • WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
  • Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities

  • Must possess excellent verbal communication skills
  • Must possess excellent customer service skills
  • Must possess positive attitude
  • Work independently without constant supervision
  • Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.

NOTE: This job requires the ability to work in a weekly rotation including days, evenings and nights.

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.
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More about this job

Responsibilities

Respond to student and guest inquiries and service requests, manage reservations and front desk operations, and provide professional customer service in person, by phone, and by email. Process payments and account settlements, maintain records and room status, monitor surveillance and key use, and communicate relevant information with residence staff and other departments.

Requirements

A high school diploma is required, with some college or university education preferred, and at least one year of industry or equivalent customer service experience. Candidates should have excellent verbal communication and customer service skills, a positive attitude, the ability to work independently and manage multiple tasks, and availability for rotating day, evening, and night shifts.

Skills

  • Customer Service
  • Verbal Communication
  • Active Listening
  • Email Communication
  • Financial Administration
  • Payment Processing
  • Account Management
  • Reservation Management
  • Check-In and Check-Out Procedures
  • Multitasking
  • Independent Work
  • Privacy and Confidentiality
  • Emergency Procedures
  • Front Desk Operations
  • Video Surveillance
  • Organization

Visa sponsorship

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Categories

  • Customer Service & Support
  • Hospitality
  • Administrative
  • Education
  • Security & Safety

Keywords

  • Financial Administration
  • Payment Processing
  • Invoice Processing
  • Account Review
  • Video Surveillance
  • Emergency Procedures
  • On-Call Staff Procedures
  • Reservations
  • Check-In
  • Check-Out
  • Account Settlement
  • Guest Key Cards
  • Building Keys
  • Room Status Updates
  • Housekeeping
  • Residence Life
  • Maintenance
  • Conference and Sales
  • Office Reports
  • Student Privacy
  • Guest Privacy
  • OHSA
  • WHMIS 2015
  • GHS System
  • Standard Operating Procedures
  • Front Desk Operations
  • Customer Service

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