Residence Services Representative
- Hamilton, ON, Canada
Contract
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Job details
- Job type
- Contract
- Apply by
- Experience
- Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
- Posting language
- English
- Posted
Original job description
- Position Summary and Job Magnitude
- Essential Functions and Basic Duties
- Demonstrate a high degree of customer service on phone calls, via email, and in person
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
- Qualifications
Skills/Abilities
- Must possess excellent verbal communication skills
- Must possess excellent customer service skills
- Must possess positive attitude
- Work independently without constant supervision
- Must be able to handle multiple projects at once
More about this job
Responsibilities
Respond to student and guest inquiries and service requests, manage reservations and front desk operations, and provide professional customer service in person, by phone, and by email. Process payments and account settlements, maintain records and room status, monitor surveillance systems, protect privacy, and coordinate information with residence staff and other building departments.
Requirements
A high school diploma is required, with some college or university education preferred. Candidates should have excellent verbal communication and customer service skills, a positive attitude, the ability to work independently and manage multiple tasks, and at least one year of industry or equivalent customer service experience.
Skills
- Customer Service
- Verbal Communication
- Active Listening
- Financial Administration
- Payment Processing
- Account Management
- Reservation Management
- Check-In and Check-Out Procedures
- Multitasking
- Independent Work
- Professionalism
- Privacy and Confidentiality
- Emergency Procedures
- Video Surveillance
- Front Desk Operations
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Administrative
- Education
- Security & Safety
Keywords
- Customer Service
- Front Desk Operations
- Student Housing
- Higher Education
- Guest Services
- Service Requests
- Reservations
- Check-In
- Check-Out
- Account Settlement
- Payment Processing
- Financial Administration
- Invoice Processing
- Account Review
- Video Surveillance
- Key Cards
- Building Keys
- Room Status
- Housekeeping
- Residence Life
- Maintenance
- Conference and Sales
- Emergency Procedures
- Privacy
- WHMIS 2015
- GHS
- Health and Safety
- Standard Operating Procedures