Residence Services Representative
- London, ON, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Experience
- Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
- Posting language
- English
- Posted
Original job description
- Position Summary and Job Magnitude
- Essential Functions and Basic Duties
- Demonstrate a high degree of customer service on phone calls, via email, and in person
- Utilize Campus Living Centres’ computer software
- Financial administration, including processing payments, invoices, and reviewing accounts
- Maintain video surveillance and ensure that cameras are recording at all times
- Communicate pertinent information between staff
- Maintain student and guest privacy
- Knowledge of emergency procedures and on-call staff procedures
- Know who to contact for various situations, including residence staff and facility contractors
- Ensure the room status is updated from the housekeeping department
- Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
- Maintain the appearance of the desk, lobby and office area at all times
- Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
- Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
- Ensures building keys are used appropriately and responsibly
- Any other duties as assigned
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
- Qualifications
Skills/Abilities
- Must possess excellent verbal communication skills
- Must possess excellent customer service skills
- Must possess positive attitude
- Work independently without constant supervision
- Must be able to handle multiple projects at once
More about this job
Responsibilities
Respond to student and guest inquiries and service requests, manage reservations and front desk operations, and provide consistently high-quality customer service. Process payments and account settlements, maintain records and room status, monitor surveillance and keys, communicate information among staff, and keep front desk areas organized.
Requirements
A high school diploma is required, with some college or university preferred, along with at least one year of industry or equivalent customer service experience. Candidates should have excellent verbal communication and customer service skills, a positive attitude, the ability to work independently and manage multiple projects, and must complete required safety training.
Skills
- Customer Service
- Verbal Communication
- Active Listening
- Financial Administration
- Payment Processing
- Account Review
- Reservation Management
- Check-In and Check-Out Procedures
- Multitasking
- Independent Work
- Privacy and Confidentiality
- Emergency Procedures
- Video Surveillance
- Key Management
- Professionalism
Visa sponsorship
Not detected in the job text
Categories
- Customer Service & Support
- Hospitality
- Administrative
- Education
- Security & Safety
Keywords
- Financial Administration
- Payment Processing
- Invoice Processing
- Account Review
- Customer Service
- Student Services
- Guest Services
- Front Desk Operations
- Reservations
- Check-In
- Check-Out
- Account Settlement
- Video Surveillance
- Room Status
- Housekeeping
- Emergency Procedures
- On-Call Procedures
- Key Cards
- Building Keys
- Office Reports
- Residence Life
- Maintenance
- Conference and Sales
- OHSA
- WHMIS 2015
- GHS
- Standard Operating Procedures
- Health and Safety