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Added 44 mins ago
Service Assistant
University of Guelph
Guelph, ON
Reporting to the Operations Supervisor, this position supports the integrated front desk of Student Wellness Services. The incumbent is the first point of contact for students, staff,…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 2 hours ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Internship
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 17 hours ago
R
Loader, Customer Assistance cash
RONA
Montreal, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 2 days ago
R
2027 Investor Services, PEY Securities Lending Desk (12-16 months)
RBC
Toronto, ON
- Full-time
Explore and prototype applications of AI and machine learning to enhance desk efficiency, decision-making, and client service
Added 2 days ago
HM
Family Practitioner/General Practitioner
Health Match BC
100 Mile House, BC
- Full-time
…parking, 8 spacious consulting rooms, and 2 shared offices for desk work. Each consulting room is equipped with a computer and printer for the MedAccess EMR system. In addition, there is a…
Added 2 days ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Cambridge, ON
- Full-time
…WRDSB’s Before and After school program to provide general student…
Added 3 days ago
PH
Guest Service Agent
PR Hotels
Brandon, MB
- Up to $18 CAD / hour
- Part-time
We are looking for people with excellent customer service and communication skills to fill the shoes of an excellent Guest Service Agent to be the first point of contact for our guests…
Added 3 days ago
CL
Residence Services Representative
Campus Living Centres
Kingston, ON
- Part-time
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 3 days ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 days ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 days ago
TS
Front Line Worker
The Salvation Army in Canada
Ottawa, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 days ago
EC
IT Service Desk II – Open Competition
Enoch Cree Nation
Enoch, AB
- Full-time
The Service Desk II Technician is responsible for providing timely and reliable technical support across facilities operated by the Enoch Cree Nation Education Department (ECN Education).…
Added 3 days ago
CL
Residence Services Representative
Campus Living Centres
Oakville, ON
- Contract
The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen…
Added 3 days ago
CL
Resident Experience Manager - CLC
Campus Living Centres
Hamilton, ON
- Full-time
1–2 years of experience in customer service, property management, student housing, or hospitality
Added 3 days ago
CL
General Manager - Off Campus
Campus Living Centres
Waterloo, ON
- Full-time
Manage the balance between customer service and student discipline
Added 3 days ago
CL
General Manager - Off Campus
Campus Living Centres
Ottawa, ON
- Full-time
Manage the balance between customer service and student discipline
Added 3 days ago
R
customer service and return desk
RONA
Montreal, QC
- Full-time
We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to…
Added 3 days ago
MU
Communications Assistant A (Schulich Ambassador - Open House)
McGill University
Vancouver, BC · Strathcona Music
- Part-time
Schulich School of Music - Student Recruitment
Added 3 days ago
WR
After School Support - LTO - 10 hrs per week
Waterloo Region District School Board
Waterloo, ON
- Full-time
…WRDSB’s Before and After school program to provide general student…
Added 3 days ago
TS
Front Line Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 days ago
TS
Front Line Worker
The Salvation Army Canada and Bermuda Territory
Ottawa, ON
- Full-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 3 days ago
Manager, Summer Accommodations (Term)
University of Toronto
Toronto, ON
…required to deliver a successful guest stay, including front desk, housekeeping, building operations, food services, and other stakeholders. The role oversees sales and business development…
Added 4 days ago
PH
Unit Clerk, Oncology Chemo - BC Cancer Kelowna
Provincial Health Services Authority
Kelowna, BC
- Temporary
Participate in the onboarding and orientation of staff through methods such as demonstrating work procedures and answering related queries. Support student clinical practicums as required.
Added 4 days ago
Library Technician I - Library Assistant Circulation
Okanagan College
Vernon, BC
…Assistant, the Circulation Clerk is responsible for circulation desk duties; provides exceptional library service; maintains the collection and local area files; maintains the campus…

Campus Living Centres

Residence Services Representative

Oakville, ON, Canada

Contract

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Job details

Job type: Contract
Apply by: Oct 23, 2026
Experience: Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Summary and Job Magnitude

The Residence Services Representative is responsible for responding to student and guest inquiries, service requests, and carrying out daily operational duties. They must be able to listen and understand the needs of guests and students and deliver the appropriate level of service, striving for high customer service satisfaction at all times. The Residence Services Representative will work out of the front desk of the residence and have a high level of interaction with students and guests, as well as all members of the residence staff team.

Essential Functions and Basic Duties
Demonstrate a high degree of customer service on phone calls, via email, and in person
Utilize Campus Living Centres’ computer software
Financial administration, including processing payments, invoices, and reviewing accounts
Maintain video surveillance and ensure that cameras are recording at all times
Communicate pertinent information between staff
Maintain student and guest privacy
Knowledge of emergency procedures and on-call staff procedures
Know who to contact for various situations, including residence staff and facility contractors
Ensure the room status is updated from the housekeeping department
Handle in a professional manner; reservations, check-ins, check-outs, and account settlement
Maintain the appearance of the desk, lobby and office area at all times
Understanding of building departments, including maintenance, housekeeping, residence life, and conference and sales
Responsible for the front desk operations, including: making guest key cards, payments, financial administration, producing office reports, and keeping key areas tidy and organized
Ensures building keys are used appropriately and responsibly
Any other duties as assigned

Health & Safety

Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc).
Online training modules and in-person training must be completed before starting regular duties.
WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
Qualifications

Education: High School Diploma, some College or University preferred

Skills/Abilities

Must possess excellent verbal communication skills
Must possess excellent customer service skills
Must possess positive attitude
Work independently without constant supervision
Must be able to handle multiple projects at once

Experience Required: Minimum of 1 year industry experience or equivalent customer service experience.

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More about this job

Responsibilities

Respond to student and guest inquiries and service requests, manage front desk operations, and provide professional service in person, by phone, and by email. Process payments and account settlements, manage reservations and room status, maintain surveillance and key procedures, and communicate relevant information among residence staff.

Requirements

A high school diploma is required, while some college or university education is preferred. Candidates need excellent verbal communication and customer service skills, a positive attitude, the ability to work independently and handle multiple projects, and at least one year of industry or equivalent customer service experience.

Skills

Customer Service
Verbal Communication
Active Listening
Email Communication
Financial Administration
Payment Processing
Account Review
Reservation Management
Check-In and Check-Out Procedures
Multitasking
Independent Work
Privacy and Confidentiality
Emergency Procedures
Video Surveillance
Key Management
Interdepartmental Communication

Visa sponsorship

Not detected in the job text

Keywords

Front Desk Operations
Customer Service
Student Services
Guest Services
Financial Administration
Payment Processing
Invoices
Account Review
Reservations
Check-In
Check-Out
Account Settlement
Room Status
Housekeeping
Video Surveillance
Emergency Procedures
On-Call Staff Procedures
Building Maintenance
Residence Life
Conference and Sales
Key Cards
Building Keys
Office Reports
Student and Guest Privacy
OHSA
WHMIS 2015
GHS
Standard Operating Procedures

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