Residence Services Supervisor

Coldstream, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Apr 21, 2027
Experience: Experience Required: Minimum of 2 years industry experience or equivalent management experience.
Posting language: English
Posted: Oct 23, 2026

Original job description

Position Summary and Job Magnitude

The Residence Services Supervisor is responsible for supervising all duties of the front desk, insuring a high quality of service delivery and capability to resolve various magnitudes of day to day challenges that flow through the front desk. They are the liaison for all inter-department communications, requiring excellent communication and leadership skills. The Residence Services Supervisor will also compliment the role of the Operations Manager or General Manager, specifically with day to day operational tasks conducted through the front desk and business office.

Essential Functions and Basic Duties
Oversee and supervise the operations of the front desk and Residence Services Representative staff.
Establish a plan or routine for the night audit and /or security staff.
Complete administrative work as assigned.
Perform front desk responsibilities from time to time including: Check in/out, settling accounts, resolving disputes.
Have the ability to step into the role of “Manager on Duty” from time to time.
Assist in training and developing of staff.
Have excellent people skills and the ability to write effective letters.
Maintains a team atmosphere within the organization.
Help organizing the office to ensure all files and information are easily found.
Ensure that any conflicts are dealt with properly and immediately.
Perform accounting functions as assigned, including daily balancing and month end activities
Have the ability to create and adapt to new ideas and changes.
Be flexible to work various hours, including weekend work, to cover the needs of the business.
Be adaptable to various management situations that may be considered stressful or difficult.
Participate in ‘on-call’ responsibilities on evenings and weekends and respond to facility, student and guest emergency or crisis situations.
Other duties as assigned.

Health & Safety

Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recorded
Ensure all trainings required for each task are identified, documented, and readily available
Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers
Qualifications

Education: Recognized College Diploma or University Degree

Skills/Abilities

Must possess superior verbal and written communication skills
Must possess superior attitude towards learning
Must be able to handle multiple projects at once
Must be able to provide leadership to staff

Experience Required: Minimum of 2 years industry experience or equivalent management experience.

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More about this job

Responsibilities

Supervise front desk and residence services staff, maintain high-quality service, coordinate communication across departments, and support daily operational and administrative tasks. Handle front desk duties, accounting activities, staff development, conflict resolution, and on-call responses to emergencies.

Requirements

Requires a recognized college diploma or university degree, superior verbal and written communication skills, leadership ability, and the capacity to manage multiple projects. Candidates must have at least two years of industry experience or equivalent management experience.

Skills

Front Desk Operations
Staff Supervision
Leadership
Verbal Communication
Written Communication
Customer Service
Conflict Resolution
Staff Training and Development
Administrative Support
Accounting
Daily Reconciliation
Organization
Multitasking
Adaptability
Emergency Response
Health and Safety Compliance

Visa sponsorship

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Keywords

Front Desk
Residence Services
Front Desk Operations
Staff Supervision
Night Audit
Security
Manager on Duty
Check-In
Check-Out
Account Settlement
Conflict Resolution
Staff Training
Administrative Work
Accounting
Daily Balancing
Month-End Activities
Interdepartmental Communication
On-Call Responsibilities
Emergency Response
Health and Safety
OHSA
Personal Protective Equipment
WHMIS 2015
Safety Data Sheets
Hazard Identification
Higher Education

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