Closed listing
Residence Services Supervisor
- Ottawa, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Experience
- Experience Required: Minimum of 2 years industry experience or equivalent management experience.
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
- Position Summary and Job Magnitude
- Essential Functions and Basic Duties
- Oversee and supervise the operations of the front desk and Residence Services Representative staff.
- Establish a plan or routine for the night audit and /or security staff.
- Complete administrative work as assigned.
- Perform front desk responsibilities from time to time including: Check in/out, settling accounts, resolving disputes.
- Have the ability to step into the role of “Manager on Duty” from time to time.
- Assist in training and developing of staff.
- Have excellent people skills and the ability to write effective letters.
- Maintains a team atmosphere within the organization.
- Help organizing the office to ensure all files and information are easily found.
- Ensure that any conflicts are dealt with properly and immediately.
- Perform accounting functions as assigned, including daily balancing and month end activities
- Have the ability to create and adapt to new ideas and changes.
- Be flexible to work various hours, including weekend work, to cover the needs of the business.
- Be adaptable to various management situations that may be considered stressful or difficult.
- Participate in ‘on-call’ responsibilities on evenings and weekends and respond to facility, student and guest emergency or crisis situations.
- Other duties as assigned.
- Require employees work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry or loose clothing around moving parts, etc.)
- Ensure the Personal Protective Equipment required for all subordinates’ job is readily available, in good working condition and ensure usage is recorded
- Ensure all trainings required for each task are identified, documented, and readily available
- Ensure all WHMIS 2015 regulated supplies and SDS sheets are readily available
- Ensure hazard identification, labelling, and any additional chemical safety resources and documents are up-to-date and available for all workers
- Qualifications
Skills/Abilities
- Must possess superior verbal and written communication skills
- Must possess superior attitude towards learning
- Must be able to handle multiple projects at once
- Must be able to provide leadership to staff
More about this job
Responsibilities
Supervise front desk operations and staff, support guest check-in and checkout, resolve disputes, and coordinate communication across departments. Assist with administrative and accounting tasks, staff development, safety compliance, and on-call responses to emergencies.
Requirements
Requires a recognized college diploma or university degree and at least two years of industry experience or equivalent management experience. Candidates must demonstrate strong communication and leadership skills, the ability to manage multiple projects, and flexibility to work varied hours, including weekends.
Skills
- Front Desk Operations
- Staff Supervision
- Leadership
- Verbal Communication
- Written Communication
- Customer Service
- Conflict Resolution
- Staff Training and Development
- Administrative Support
- Accounting
- Daily Balancing
- Night Audit Planning
- Emergency Response
- Organization
- Adaptability
- Health and Safety Compliance
Visa sponsorship
Not detected in the job text
Categories
- Hospitality
- Management & Leadership
- Customer Service & Support
- Administrative
- Security & Safety
Keywords
- Residence Services
- Front Desk
- Front Desk Operations
- Residence Services Representatives
- Night Audit
- Security Staff
- Manager on Duty
- Check-In
- Check-Out
- Account Settlement
- Dispute Resolution
- Staff Training
- Staff Development
- Interdepartmental Communication
- Administrative Work
- Accounting Functions
- Daily Balancing
- Month-End Activities
- On-Call Responsibilities
- Emergency Response
- Crisis Situations
- Occupational Health and Safety Act
- Personal Protective Equipment
- WHMIS 2015
- Safety Data Sheets
- Hazard Identification
- Chemical Safety
- Higher Education