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Added 11 mins ago
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Agentic AI Architect - Intelligence Engineering (Toronto)
Slalom
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Agentic AI Architect or Sr. Architect - Intelligence Engineering (For Vacant Role)
Added 11 mins ago
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Accommodations Clerk – Patient Registration – Part Time
Sault Area Hospital
Sault Ste. Marie, ON
- Part-time
Sault Area Hospital does not use artificial intelligence (AI) to screen, assess or select applicants for a position.
Added 11 mins ago
Senior Craft Recruiter
PCL Construction
Edmonton, AB
Added 11 mins ago
BR
Social Media Manager (Founder Content)
Brodie Rec League
Remote, Canada
- $90,000 to $140,000 CAD / year
- Full-time
- Remote
Added 11 mins ago
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League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
Added 11 mins ago
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Scheduling Coordinator – Edmonton (Full-Time)
CBI Home Health
Edmonton, AB
- Full-time
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Scheduling Coordinator – Hamilton (Full-Time)
CBI Home Health
Hamilton, ON
- Full-time
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Casual Clinical Operation Resource Lead (LPN)
CBI Home Health
Calgary, AB · Edmonton, AB
- Part-time
…support administrative aspects of our recruitment process. Artificial Intelligence is not used to evaluate, rank, or select candidates. All hiring decisions are made by…
Added 11 mins ago
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Fashion Associate (Daytime/Weekday) - Southgate
Reitmans (Canada) Ltée/Ltd
Edmonton, AB
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 11 mins ago
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Temporary Fashion Associate - Reitmans
Reitmans (Canada) Ltée/Ltd
Calgary, AB
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 11 mins ago
PC
U.S. Tax, Manager
Pwc Canada
Vancouver, BC · Montreal, QC
- Full-time
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and wh
Added 11 mins ago
PC
Financial Instruments Valuation and Market Risk Manager
Pwc Canada
Toronto, ON · Montreal, QC
- Full-time
The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we…
Added 11 mins ago
PC
Managed Services, Service Delivery Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC · Quebec, QC
- Full-time
Added 11 mins ago
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Senior Superintendent (Critical Infrastructure)
Chandos
Burnaby, BC
- $142,000 to $180,000 CAD / year
- Full-time
AI Disclosure Statement: Chandos is committed to transparent recruitment. Our internal team does not use artificial intelligence (AI) to screen, assess, or select applicants, although we do…
Added 26 mins ago
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Solutions Architect
Insight Global
Toronto, ON
- $75 to $85 CAD / hour
- Contract
We do use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.
Added 26 mins ago
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Registered Practical Nurse (Nursing Resource Team)
Michael Garron Hospital
Toronto, ON
- Part-time
MGH is committed to leveraging new technologies and working efficiently. As a result, artificial intelligence systems may be used as part of our process to screen, assess, and or select…
Added 26 mins ago
MC
IBM Technology Developer (35554)
Myticas Consulting
Toronto, ON
- Contract
Our GTA client is seeking an experienced IBM Technology Developer Developer with extensive experience in the IBM technology stack and a strong understanding of AI tools and practices. The…
Added 26 mins ago
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Fashion Associate (Part time) - Midtown Plaza
RCL - Reitmans Canada Ltd/Ltée
Saskatoon, SK
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 26 mins ago
A
Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
Added 26 mins ago
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Deli - Supervisor Deli TF
Sobeys
Campbell River, BC
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
Added 26 mins ago
JD
Junior Project Administrator
JD Development Group
Markham, ON
- Full-time
AI disclosure: We use artificial intelligence to screen, assess, or select applicants.
Added 26 mins ago
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Seafood - Clerk Seafood
Sobeys
Courtenay, BC
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…
Added 26 mins ago
LD
Product Manager, Digital Health (14 month contract)
Loblaw Digital
Toronto, ON
- Full-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 26 mins ago
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Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
Calgary, AB
- Part-time
The use of Artificial Intelligence may be used for candidate screening purposes.
Added 26 mins ago
SC
Coffee - Coffee Bar Server
Safeway Canada
Calgary, AB
- Full-time
We may use Artificial Intelligence (AI) tools to support efficiencies in the candidate screening, assessment, and recruitment processes. These AI tools do not make hiring decisions on…

Campus Living Centres

Resident Experience Manager - CLC

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 1–2 years of experience in customer service, property management, student housing, or hospitality
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions And Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalate concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities

Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment

Experience Required

1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills

Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Must hold a valid driver’s license and be willing to travel across the

city as needed

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for residents, build positive relationships, coordinate service requests and maintenance, and follow up to resolve concerns. Support building operations through front desk leadership, move-in and move-out coordination, lease and occupancy communications, recordkeeping, and collaboration with property teams.

Requirements

The role requires 1–2 years of experience in customer service, property management, student housing, or hospitality, along with strong communication, organization, and conflict-resolution abilities. A degree in a related field or equivalent experience is preferred; property management software proficiency, leasing knowledge, and student housing experience are assets.

Skills

Resident Relations
Customer Service
Communication
Conflict Resolution
Organization
Time Management
Maintenance Coordination
Work Order Management
Vendor Coordination
Front Desk Leadership
Move-In and Move-Out Coordination
Unit Inspections
Lease Administration
Occupancy Management
Recordkeeping
Property Management Software

Visa sponsorship

Not detected in the job text

Keywords

Resident Experience
Property Management
Student Housing
Resident Relations
Customer Service
Maintenance Requests
Work Orders
Vendor Access
Front Desk
Move-Ins
Move-Outs
Unit Inspections
Lease Renewals
Assignments and Sublets
Occupancy Management
Conflict Resolution
Emergency Communication
Health and Safety
Property Management Software
Microsoft Office
Email
Resident Retention

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