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Added 9 mins ago
Health Care Aide - Casual
Optima Living
Medicine Hat, AB
Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging…
Added 9 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Burlington, ON
…love to talk about insurance and provide exceptional client service? If so, you will love working for Westland! We are looking for a career-minded individual who is focused on growing their…
Added 9 mins ago
PC
Guest Experience Supervisor
Pursuit Collection
Banff, AB
- Full-time
Coordinate daily Guest Experience operations to ensure smooth service delivery and effective on-the-spot problem solving.
Added 9 mins ago
Operations Manager, School of Skilled Trades and Apprenticeship
Mohawk College
Hamilton, ON
…of reconciliation, equity, diversity, and inclusion in our…
Added 9 mins ago
BP
Page - On-Site
Burlington Public Library
Burlington, ON
- Part-time
Everyone at Burlington Public Library, no matter what your role, works together for the betterment of the people, the community, and the organization we serve.
Added 9 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
L'étang-du-nord, QC
- Full-time
Being part of a family-owned business committed to the community;
Added 9 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Bromont, QC
- Full-time
Being part of a family-owned business committed to the community;
Added 9 mins ago
BV
ASSISTANT.E GÉRANT.E
Bikini Village
Pointe-Claire, QC
- Full-time
Being part of a family-owned business committed to the community;
Added 9 mins ago
SN
Registered Dietician
Squamish Nation
Squamish, BC
- Full-time
Reporting to the Manager of the Kal'númet Primary Care division, the Registered Dietitian is a registered and experienced clinician who is a valued member of our community-based…
Added 9 mins ago
BV
JUNIOR ASSISTANT MANAGER
Bikini Village
London, ON
- Full-time
Being part of a family-owned business committed to the community;
Added 9 mins ago
A
DevSecOps Engineer
Aviso
Vancouver, BC
- $120,000 to $130,000 CAD / year
- Full-time
…to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our…
Added 9 mins ago
HE
Bargaining Representative II
Hospital Employees' Union
Burnaby, BC
- Full-time
Works with members, representatives and at times the community, to develop internal and external organizing campaigns that support collective bargaining.
Added 9 mins ago
ML
Manager, Talent Acquisition
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
As the Manager, Talent Acquisition, you will lead a team of Recruiters supporting Maple Leaf Foods across Manufacturing, Commercial, and Corporate functions. Reporting to the Director,…
Added 9 mins ago
ML
Automation Manager
Maple Leaf Foods Inc
ON · Hannon, ON
- $96,000 to $141,000 CAD / year
- Part-time
Manage Vendors and Suppliers to establish strong collaborative relationships to ensure required service and support contracts are current.
Added 9 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 9 mins ago
EP
Digital Marketing Lead
Earthscape Play
Elmira, ON
- Full-time
Tracking & Lead Capture: Maintain GA4 and Google Tag Manager so form fills, leads, and campaign results are tracked accurately, and work with Sales to make sure new leads are captured in…
Added 9 mins ago
ML
Manager, HR Services
Maple Leaf Foods Inc
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Part-time
Identify, prioritize, and implement opportunities to enhance HR service delivery through process optimization, AI, automation, and other enabling technologies, including employee and…
Added 9 mins ago
WP
Manager, Safety, Security and Asset Management
Westerner Park
Red Deer, AB
- Full-time
Join Westerner Park, where exciting opportunities, meaningful experiences, and personal growth come together. As a community-focused organization, we take pride in creating memorable…
Added 24 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Surrey, BC
- Temporary
…of practice and the Mission and Values of Fraser Health, the Community Health Nurse (CHN) - Registered Nurse works independently in the community setting. Works collaboratively and as a…
Added 24 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 24 mins ago
FH
Community Health Nurse - Registered Nurse
Fraser Health
Abbotsford, BC
- Full-time
…of practice and the Mission and Values of Fraser Health, the Community Health Nurse (CHN) - Registered Nurse works independently in the community setting. Works collaboratively and as a…
Added 24 mins ago
FH
Manager, Clinical Operations & Program Services
Fraser Health
Surrey, BC
- Full-time
Reporting to assigned Director(s), Clinical Operations, the Manager is accountable for managing and providing clinical and operational leadership to a front-line patient care department or…
Added 24 mins ago
OL
Food Services Manager
Optima Living
Surrey, BC
- $27.58 to $29.51 CAD / hour
- Full-time
Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society…
Added 24 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- Full-time
…(BCCSU) and is comprised of a network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorder. The BCCSU is…
Added 24 mins ago
UO
Research Assistant-2
University of British Columbia
Vancouver, BC · PHC | BC Centre on Substance Use (BCCSU)
- $4,597.8 to $5,469.59 CAD / month
- Full-time
…(BCCSU) and is comprised of a network of research scientists, service providers, policy makers, community leaders, and people with lived experience of substance use disorder. The BCCSU is…

Campus Living Centres

Resident Experience Manager - CLC

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 1–2 years of experience in customer service, property management, student housing, or hospitality
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions And Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalate concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities

Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment

Experience Required

1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills

Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Must hold a valid driver’s license and be willing to travel across the

city as needed

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for residents, build positive relationships, coordinate service requests and maintenance, and follow up to resolve concerns. Support building operations through front desk leadership, move-in and move-out coordination, lease and occupancy communications, recordkeeping, and collaboration with property teams.

Requirements

The role requires 1–2 years of experience in customer service, property management, student housing, or hospitality, along with strong communication, organization, and conflict-resolution abilities. A degree in a related field or equivalent experience is preferred; property management software proficiency, leasing knowledge, and student housing experience are assets.

Skills

Resident Relations
Customer Service
Communication
Conflict Resolution
Organization
Time Management
Maintenance Coordination
Work Order Management
Vendor Coordination
Front Desk Leadership
Move-In and Move-Out Coordination
Unit Inspections
Lease Administration
Occupancy Management
Recordkeeping
Property Management Software

Visa sponsorship

Not detected in the job text

Keywords

Resident Experience
Property Management
Student Housing
Resident Relations
Customer Service
Maintenance Requests
Work Orders
Vendor Access
Front Desk
Move-Ins
Move-Outs
Unit Inspections
Lease Renewals
Assignments and Sublets
Occupancy Management
Conflict Resolution
Emergency Communication
Health and Safety
Property Management Software
Microsoft Office
Email
Resident Retention

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