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Added 10 mins ago
R&
Assistant Spa Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
Added 10 mins ago
AU
Route Sales Representative (Delivery Driver)
Alsco Uniforms
Nanaimo, BC
- Full-time
The Route Sales Representative meets our customers needs through up-selling/cross-selling and provides superior customer service through proactively managing all route responsibilities.…
Added 10 mins ago
Lot Attendant (Go Langley Subaru)
Go Auto
Surrey, BC
Delivering outstanding customer service with a friendly and approachable attitude.
Added 10 mins ago
SR
Administrative Assistant Niisoonag
Serpent River First Nation
Cutler, ON
- Contract
is responsible for administrative support relating to the development and implementation of the Niisoonag Partnerships Residential School Project and Investigations and support for…
Added 10 mins ago
Olive Garden, Waterloo - General Manager
Recipe Unlimited
Waterloo, ON
…teams in a busy, fast-paced environment with a passion for service, a strong desire to win, and an ability to build relationships. At Olive Garden, “We’re All Family Here!” and we take…
Added 10 mins ago
General Manager PWLCL
Connecting Care (2000) Inc.
Cold Lake, AB
The General Manager is responsible for setting the tone within the Community by modelling a healthy community culture in accordance with the Mission, Vision and Core Values. The General…
Added 10 mins ago
Finance - Accounts Payable/Payroll Coordinator
Salit Steel
Burlington, ON
Support the SRI General Manager relating to all Accounting / HR and Administrative functions
Added 10 mins ago
Plant Manager
PFX Group
Nisku, AB
PFX Group is a people-driven, customer-focused organization committed to operational excellence and industry-leading service. To support continued growth, we are seeking an experienced,…
Added 10 mins ago
Human Resources - HR Business Partner
Westerkirk
Toronto, ON
Support engagement, employee experience, retention, and change initiatives with clear communication, manager coaching, and follow-through.
Added 10 mins ago
Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Moncton, NB
Deliver superior customer service that promotes client retention
Added 10 mins ago
Practice Manager (Kelowna, BC)
VetStrategy / Daubigny
Kelowna, BC
We are seeking a dynamic and experienced veterinary Practice Manager to lead our team and ensure the smooth operation of our veterinary practice. This pivotal role is essential in driving…
Added 10 mins ago
Service Manager, Operations
Reliance Home Comfort
Richmond Hill, ON
Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments.
Added 10 mins ago
Service Shift Manager - Swift Current
Pattison Agriculture Limited
Swift Current, SK
Provide back up support for Service Business Manager in their absence and during peak seasons
Added 10 mins ago
Inside Sales Associate
Moffatt & Powell RONA 2024
Seaforth, ON
At Moffatt & Powell Rona, our commitment to exceptional customer service and continuous improvement is at the heart of everything we do. As an Inside Sales Associate, you will play a…
Added 10 mins ago
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Retail Store Manager
Lovisa
Kingston, ON
- Full-time
We're seeking a dynamic and results-driven Retail Store Manager to lead our store operations and drive business growth.
Added 10 mins ago
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Health Care Aide
Chartwell
Waterloo, ON
- Part-time
Are you passionate about making a difference in the lives of older adults through compassionate care and exceptional service? As a Guest Attendant at Chartwell, you’ll provide personal…
Added 10 mins ago
PA
Lot Attendant
Pfaff Automotive Partners Inc.
Thornhill, ON
- Full-time
…showroom organized, presentable, and running smoothly. You’ll support the movement, inspection, appearance, and organization of both new and pre-owned…
Added 10 mins ago
JI
Delivery Truck Driver, Class 5
J.D. Irving, Limited
Fredericton, NB
- Full-time
…customers displaying the highest standards of safety and excellent customer service. You will be responsible for monitoring truck maintenance and keeping driver’s records requirements such…
Added 10 mins ago
SB
Sales Associate
Staples Business
AB · Red Deer County, AB
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 10 mins ago
FO
Manager, Programs Outreach - Adaptation
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Senior Manager, Client and Funding Services (CFS) – Adaptation, the Manager, CFS - Adaptation provides leadership in the development and implementation of Outreach…
Added 10 mins ago
TG
Production Manager
Trench Group GmbH
Pickering, ON
- $115,000 to $150,000 CAD / year
As Manager of Planning & Scheduling department, you
Added 10 mins ago
OP
Major Accounts Manager
ORA Partenaires
London, ON
- Full-time
Experience managing customer contracts or Master Service Agreements (MSAs) is considered an asset.
Added 10 mins ago
AA
Product Line Manager
AMI Attachments
ON · Hawkesville, Ontario
- Full-time
Support dealer onboarding, demonstrations, customer visits and local sales plans.
Added 10 mins ago
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Health and Beauty Team Associate
Walmart
Olds, AB
- Part-time
7. Refers appropriate service and transactional items to a Customer Service Manager as required.
Added 10 mins ago
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(CAN) General Merchandise Assistant Manager
Walmart
Edmonton, AB
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.

Campus Living Centres

Resident Experience Manager - CLC

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 1–2 years of experience in customer service, property management, student housing, or hospitality
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions And Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalate concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities

Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment

Experience Required

1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills

Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Must hold a valid driver’s license and be willing to travel across the

city as needed

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for residents, build positive relationships, coordinate service requests and maintenance, and follow up to resolve concerns. Support building operations through front desk leadership, move-in and move-out coordination, lease and occupancy communications, recordkeeping, and collaboration with property teams.

Requirements

The role requires 1–2 years of experience in customer service, property management, student housing, or hospitality, along with strong communication, organization, and conflict-resolution abilities. A degree in a related field or equivalent experience is preferred; property management software proficiency, leasing knowledge, and student housing experience are assets.

Skills

Resident Relations
Customer Service
Communication
Conflict Resolution
Organization
Time Management
Maintenance Coordination
Work Order Management
Vendor Coordination
Front Desk Leadership
Move-In and Move-Out Coordination
Unit Inspections
Lease Administration
Occupancy Management
Recordkeeping
Property Management Software

Visa sponsorship

Not detected in the job text

Keywords

Resident Experience
Property Management
Student Housing
Resident Relations
Customer Service
Maintenance Requests
Work Orders
Vendor Access
Front Desk
Move-Ins
Move-Outs
Unit Inspections
Lease Renewals
Assignments and Sublets
Occupancy Management
Conflict Resolution
Emergency Communication
Health and Safety
Property Management Software
Microsoft Office
Email
Resident Retention

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