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Added 14 mins ago
PE
Senior Mechanical Engineer - Team Lead, Calgary
Polar Engineering
Calgary, AB
- Full-time
Alternates: Team Lead, Senior Engineer - Calgary Office Launch | Senior Engineer / Alberta Team Lead - HVAC and Energy Recovery Systems | Senior Mechanical Engineer - Team Lead, Alberta…
Added 14 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
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Staff Software Engineer - Checkout and Post Purchase Web Experiences
lululemon
Vancouver, BC
- Full-time
…spanning multiple systems, and drive initiatives that improve developer productivity, code quality, and system reliability at organizational scale. This role may require availability…
Added 14 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing…
Added 14 mins ago
MC
Solutions Architect – AWS Node.js Digital Banking (35654)
Myticas Consulting
Toronto, ON
- Contract
Lead and mentor development teams through complex technical implementations.
Added 14 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
Lead departmental projects: Drive process improvements, system enhancements, and risk mitigation initiatives for CDD operations.
Added 14 mins ago
C
Analyste fonctionnel Microsoft Dynamics CE / Power Platform
CGI
Montreal, QC
- Full-time
Lead the translation of high-level business requirements into functional specifications while ensuring effective communication with business stakeholders.
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Director of Knowledge Management - NAMER
Ashby
Canada
- Full-time
That’s why we’re hiring our first Director of Knowledge Management. You’ll lead a team of Knowledge Managers and expand the team into new areas, including Digital Support experience and…
Added 14 mins ago
MC
Senior Manager, Data Governance (36122)
Myticas Consulting
Toronto, ON
- Full-time
Lead enterprise data quality initiatives, including quality standards, monitoring, issue management, remediation processes, and continuous improvement activities.
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Commissioned Alberta Land Surveyor (ALS)
McElhanney
Grande Prairie, AB
- Full-time
The successful candidate will lead a variety of interesting and challenging regional survey projects, including Crown land surveys, road and utility infrastructure surveys, topographic…
Added 14 mins ago
SM
Business Manager Operations Engineering Services
St. Michael's Hospital
Toronto, ON
- Full-time
Lead the quarterly re-assessment of program forecasts, utilizing historical and current trends and performance drivers to confirm updated financial expectations in all aspects of the…
Added 14 mins ago
AE
Community Relations Supervisor
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…Detour Lake Mine. In this site-based leadership role, you will lead Indigenous and community engagement activities, provide day-to-day leadership to site personnel, and support the…
Added 14 mins ago
JD
Junior Project Administrator
JD Development Group
Markham, ON
- Full-time
Reporting to the Project Manager Lead (PM), you'll handle the financial and administrative paperwork that keeps projects on budget and subcontractors paid on time. You'll work closely with…
Added 14 mins ago
CH
Snow Removal (Grounds Support) - Seasonal
Crescent Hotels & Resorts
Rossland, BC
- Part-time
Team Player: Willing to collaborate, lead by example, and assist co-workers when needed.
Added 14 mins ago
UO
Events and Communications Assistant, Snyder Institute for Chronic Diseases
University of Calgary
Calgary, AB
- Full-time
…Day to day in-scope supervision is provided by the Program…
Added 14 mins ago
UO
Manager, Operations and Impact, Cumming School of Medicine
University of Calgary
Calgary, AB
- Full-time
…implementation outcomes), and directs the Centre Operations Lead in collecting and organizing metrics…
Added 14 mins ago
LD
Product Manager, Digital Health (14 month contract)
Loblaw Digital
Toronto, ON
- Full-time
Lead product discovery and delivery, working closely with Engineering, Design and cross-functional partners to bring new capabilities and enhancements to market.
Added 14 mins ago
UO
Senior Research Associate, Cardiac Sciences
University of Calgary
Calgary, AB
- Full-time
…course of the group. They will provide technical expertise and lead research projects to support research work in the group. The associate will perform complex analyses, manage data and…
Added 14 mins ago
CC
Vice-President, Academic and Research
Canadore College
North Bay, ON
- Full-time
…of programs and credentials. The successful candidate will lead academic planning and renewal, foster excellence in teaching and learning, and advance flexible educational pathways. A…
Added 14 mins ago
CC
President and Chief Executive Officer
Canadian College of Health Leaders - Northwestern Ontario Chapter
Arnprior, ON
- Full-time
…important next chapter. This is an exceptional opportunity to lead a respected and community-rooted healthcare organization through the development and implementation of its next strategic…
Added 14 mins ago
A
Sales Associate - Northland Volkswagen
AutoCanada
Calgary, AB
- $70,000 to $200,000 CAD / year
- Other
Added 14 mins ago
TT
Project Developer
Trane Technologies
Laval, QC
- Full-time
The Turnkey Project Developer is responsible for leading the development of turnkey project opportunities from initial opportunity assessment through project definition, proposal…
Added 14 mins ago
CN
Lodge Manager - CSE
Civeo North America
Fort McMurray, AB
- Full-time
Are you from Fort McMurray and ready for your next big leadership move? Take the lead in a fast‑paced lodge environment and help elevate the guest experience right here in your own backyard!
Added 14 mins ago
CC
Rural Lead, Central Corridor
Canadian College of Health Leaders - Northwestern Ontario Chapter
Red Deer, AB
- Full-time
Alberta Health Services (AHS) seeks a visionary, strategic leader for the role of Rural Lead – Central Corridor. AHS is a nation-leading hospital-based service provider operating 106…
Added 14 mins ago
SH
Physiotherapist - Mackenzie Health Hospital
SE Health
Richmond Hill, ON
- Temporary
…exceptional care to people and communities across Canada. We lead with empathy, dignity and purpose while building a future where everyone can realize their full health and well-being…

Campus Living Centres

Resident Experience Manager - CLC

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 1–2 years of experience in customer service, property management, student housing, or hospitality
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions And Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalate concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities

Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment

Experience Required

1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills

Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Must hold a valid driver’s license and be willing to travel across the

city as needed

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for residents, build positive relationships, coordinate service requests and maintenance, and follow up to resolve concerns. Support building operations through front desk leadership, move-in and move-out coordination, lease and occupancy communications, recordkeeping, and collaboration with property teams.

Requirements

The role requires 1–2 years of experience in customer service, property management, student housing, or hospitality, along with strong communication, organization, and conflict-resolution abilities. A degree in a related field or equivalent experience is preferred; property management software proficiency, leasing knowledge, and student housing experience are assets.

Skills

Resident Relations
Customer Service
Communication
Conflict Resolution
Organization
Time Management
Maintenance Coordination
Work Order Management
Vendor Coordination
Front Desk Leadership
Move-In and Move-Out Coordination
Unit Inspections
Lease Administration
Occupancy Management
Recordkeeping
Property Management Software

Visa sponsorship

Not detected in the job text

Keywords

Resident Experience
Property Management
Student Housing
Resident Relations
Customer Service
Maintenance Requests
Work Orders
Vendor Access
Front Desk
Move-Ins
Move-Outs
Unit Inspections
Lease Renewals
Assignments and Sublets
Occupancy Management
Conflict Resolution
Emergency Communication
Health and Safety
Property Management Software
Microsoft Office
Email
Resident Retention

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