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Added 4 mins ago
SH
Clinical Coordinator AHF - Full Time
Southlake Health Community
Newmarket, ON · Southlake Health
- Full-time
…responsible for overseeing and coordinating the daily clinical operations, patient flow, quality of care, and resource management across Elden of Bradford and Sunrise of…
Added 4 mins ago
PC
Cdn. Sr Learning & Development Business Partner
Post Consumer Brands
Niagara Falls, ON
- Full-time
…ago. Today, more than 150 team members work at the plant and support the local food bank and other community organizations. The Niagara Falls plant is just down the road from the iconic and…
Added 4 mins ago
TG
Area Manager/ Chef de section
The Goodyear Tire & Rubber Company
Salaberry-de-Valleyfield, QC
- Full-time
…including cost, quality safety, and delivery. Coach, develop, and support hourly associates. Hold associates accountable for attainment of objectives. Drive Business Center strategies to…
Added 4 mins ago
Seafood - Clerk Seafood
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Courtenay, BC
We offer a Total Rewards package designed to support teammates at work and in life. Depending on role and eligibility, teammates may receive health and dental benefits, retirement and…
Added 4 mins ago
SL
Sales Associate, Softgoods (Seasonal, Part-Time)
Sporting Life Group
Richmond Hill, ON
- Part-time
Flexible schedules to support your training, race days, or weekend adventures.
Added 4 mins ago
Store Manager - West Edmonton Mall
Laura Canada
Edmonton, AB
Support daily operations such as receiving merchandise, changing prices, shipping orders/transfers and keeping the store clean.
Added 4 mins ago
Olive Garden, Waterloo - Service Manager
Recipe Unlimited
Waterloo, ON
…right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of…
Added 4 mins ago
B
Water Resources Consultant (Hybrid/Remote)
Barr
Calgary, AB
- $110,000 to $140,000 CAD / year
- Full-time
…to develop and apply water balance models using GoldSim to support project planning and operational improvements. You will also perform technical analyses to help clients optimize water…
Added 4 mins ago
Outside Sales Representative
Axiom Builders
Delta, BC
Analyze customer accounts, market activity, and business development opportunities to support a data-driven sales approach;
Added 4 mins ago
AT
Warehouse Agent
Air Tindi Ltd.
Yellowknife, NT
- Full-time
Added 4 mins ago
CO
Operator 1- Recreation (Full Time Permanent)
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
…sports fields, as well as performing repairs, snow removal, pool operations, and operating a variety of equipment to ensure our facilities remain safe, functional, and enjoyable for the…
Added 4 mins ago
Assistant Manager-Edmonton, AB
StorageMart | MMS
Edmonton, AB
Support Store Operations: Collaborate with the Store Manager to enhance business growth and maximize sales.
Added 4 mins ago
Project Manager
ERCO Worldwide
Saskatoon, SK
…development and execution of projects to improve process safety, operations, efficiency, product quality, environmental control, and costs. They carry projects from design through…
Added 4 mins ago
UO
Donation Processing Assistant
University of Alberta
Edmonton, AB
- Full-time
Working collaboratively with team members and internal stakeholders, this position contributes to efficient daily operations, accurate financial recordkeeping, and the timely processing of…
Added 4 mins ago
UO
Donation Processing Associate
University of Alberta
Edmonton, AB
- Full-time
Operational Support and Process Improvement: Contribute to internal controls, audit preparation, staff training, system testing, documentation, and continuous improvement initiatives to…
Added 4 mins ago
R
Manager, Wholesale Financial Control
RBC
Toronto, ON
- Full-time
…creates a collaborative environment with stakeholders from operations, IT, risk management, and other Finance functions to build a strong financial control framework supporting our…
Added 4 mins ago
R
Analyst, Trade Support
RBC
Toronto, ON
- Full-time
RBC Capital Markets is hiring an Analyst to join the Middle Office Trade Support team within Operational Services, based in Toronto. In this role, you will support the timely and accurate…
Added 4 mins ago
R
Branch Manager, Bayview & Wellington Branch
RBC
Aurora, ON
- Full-time
…digital enablement and multichannel usage. As a team leader, you support the ongoing development of staff through consistent routines to ensure a high level of employee capability and…
Added 4 mins ago
WC
Receptionist/Administrator
Woola Capital
Coquitlam, BC
- Full-time
Support daily office operations, including managing deliveries and coordinating with vendors.
Added 4 mins ago
AL
AltaGas - Operator 3, Sundre
AltaGas Ltd.
Sundre, AB · PEC Sundre
- Full-time
…of the Sundre fractionation plant and associated tank farm operations. The Operator 3 will work independently across plant and yard operations while continuing to build broader technical…
Added 4 mins ago
FS
Business Analyst, Pension
Financial Services Regulatory Authority of Ontario (FSRA)
Toronto, ON
- Full-time
Leads and conducts research and analysis of business needs and requirements to support the development of business processes and systems to improve service delivery and the regulation of…
Added 4 mins ago
L
Air Separation Plant Operator
Linde
Thunder Bay, ON
- Full-time
Follow Operating Discipline principles, procedures, and practices to ensure safe and reliable plant operations
Added 4 mins ago
ML
Director, Taxation
Maple Leaf Foods Inc
Mississauga, ON
- Full-time
Collaborate and partner with the financial reporting, treasury, investor relations, and operations teams for forecasting, organizational structuring initiatives, and periodic reporting.
Added 4 mins ago
RT
Office Coordinator
Russell Tobin
Toronto, ON
- $46 to $49 CAD / hour
- Contract
…employee experience every bit as vibrant as the platform we support. From the Workplace Coordinator's perspective, there is a seamless connection between the experience an employee has at…
Added 4 mins ago
NB
Manager Custody Client Services
National Bank of Canada
Toronto, ON
- Full-time
In this role, you will leverage your expertise in custody operations, securities processing, cash management, settlements, and asset servicing to support clients, ETF-related operations,…

Campus Living Centres

Resident Experience Manager - CLC

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 1–2 years of experience in customer service, property management, student housing, or hospitality
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions And Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalate concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities

Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment

Experience Required

1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills

Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Must hold a valid driver’s license and be willing to travel across the

city as needed

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for residents, build positive relationships, coordinate service requests and maintenance, and follow up to resolve concerns. Support building operations through front desk leadership, move-in and move-out coordination, lease and occupancy communications, recordkeeping, and collaboration with property teams.

Requirements

The role requires 1–2 years of experience in customer service, property management, student housing, or hospitality, along with strong communication, organization, and conflict-resolution abilities. A degree in a related field or equivalent experience is preferred; property management software proficiency, leasing knowledge, and student housing experience are assets.

Skills

Resident Relations
Customer Service
Communication
Conflict Resolution
Organization
Time Management
Maintenance Coordination
Work Order Management
Vendor Coordination
Front Desk Leadership
Move-In and Move-Out Coordination
Unit Inspections
Lease Administration
Occupancy Management
Recordkeeping
Property Management Software

Visa sponsorship

Not detected in the job text

Keywords

Resident Experience
Property Management
Student Housing
Resident Relations
Customer Service
Maintenance Requests
Work Orders
Vendor Access
Front Desk
Move-Ins
Move-Outs
Unit Inspections
Lease Renewals
Assignments and Sublets
Occupancy Management
Conflict Resolution
Emergency Communication
Health and Safety
Property Management Software
Microsoft Office
Email
Resident Retention

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