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Added 5 mins ago
TG
Mechanical Designer
Tri-Mach Group (TMG)
Elmira, ON
- Full-time
Lead and contribute to product development, product realization and continuous improvement projects by working cross functionally with the Innovation and Manufacturing groups
Added 5 mins ago
N
Principal Material Artist | Artiste Principal.e Matériaux
NBCUniversal
Montreal, QC
- Full-time
The Principal Material Artist will work closely with the Lead Material Artist, Tech Art, Art, and Engineering teams to develop robust and scalable shader systems, master materials, and
Added 5 mins ago
RD
Quality Engineer
Randstad Digital
Toronto, ON
- Contract
In this role, you will lead quality engineering, integration verification, and data integrity validation across mission-critical wholesale banking and payment applications. You will support…
Added 5 mins ago
M
Field Service Technician II
Moneris
AB · Edmonton
- Full-time
Reporting Relationship: You will report to the Team Lead, Field Operations Jugraj Singh.
Added 5 mins ago
C
Senior Software Engineer Technical Remediation & Enablement
Citi
Mississauga, ON
- Full-time
The Vice President (VP) / Senior Software Engineer – Technical Remediation & Enablement Lead is a hands-on, code-level technical specialist responsible for driving the direct remediation of…
Added 5 mins ago
C
Senior Manager, Lifecycle Management & Reliability
Ciena
Ottawa, ON
- Full-time
Lead and develop a multidisciplinary hardware engineering team supporting packet and optical networking platforms through development, qualification, manufacturing, sustaining, field…
Added 5 mins ago
Senior Advisor, Risk Management
VIA HFR - VIA TGF Inc
Ottawa, ON · Toronto, ON · Montreal, QC
Lead risk identification workshops and interviews with stakeholders.
Added 5 mins ago
DI
Director, Business Development
DistillerSR Inc.
Remote, Canada
- Full-time
- Remote
Reporting directly to the VP, Business Development, the Director’score function is to generate revenue via both net new customer acquisition and strategic expansion across an assigned…
Added 5 mins ago
V
Director, Marketing
veritree
Remote, Canada
- $150,000 to $250,000 CAD / year
- Remote
veritree is seeking a Director, Marketing to lead the programs that take our offering to market and turn attention into pipeline and revenue. This role owns four areas: product marketing,…
Added 5 mins ago
KM
Intermediate Accountant
Kingsley Management Inc
Kitchener, ON
- $65,000 to $85,000 CAD / year
- Full-time
Lead external audits document gathering and preparation process, supporting schedules, and documentation, while maintaining appropriate financial controls.
Added 5 mins ago
Budget Analyst
Government of Alberta
AB
Support development of prudent business practices, and design and implement guidelines and procedures to improve ministry accountability.
Added 5 mins ago
Industrial I&C Engineer
City of Edmonton
AB
As a leader in our technical ecosystem, you will spearhead the development and management of our comprehensive Industrial Control System (ICS). You will have complete ownership over our…
Added 20 mins ago
Project Procurement Lead
ATS Automation
Cambridge, ON
…suppliers and project delivery meet? As a Project Procurement Lead, you will own the material budget and material schedule for assigned projects, translating evolving technical requirements…
Added 20 mins ago
MH
Head of AI Transformation
Maya HTT
Remote, Canada
- Full-time
- Remote
Maya HTT is a world leading developer of digital industries software solutions. The world’s top tier engineering and manufacturing organizations rely on MAYA’s experience and expertise to…
Added 20 mins ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Opportunity Development: Proven ability to proactively generate and qualify new opportunities.
Added 20 mins ago
LC
Senior Account Executive, Payments
Lightspeed Commerce, Inc.
Remote, Canada
- Full-time
- Remote
Opportunity Development: Proven ability to proactively generate and qualify new opportunities.
Added 20 mins ago
E
Revenue Enablement Senior Manager/Director
EcoVadis
Toronto, ON
- Full-time
Set an ambitious vision for and lead a global team of 8 experts across Enablement Business Partnering, Program Development, Operations, and AI.
Added 35 mins ago
CM
Mental Health Clinician, 1st Step Team
Canadian Mental Health Association, Waterloo Wellington
Canada
- Full-time
…into the Early Psychosis Intervention (EPI) program. You will lead development and implementation of individual and clinical group treatment based on client goals. As part of an…
Added 35 mins ago
OI
Senior Oracle Asset Management Advisor
OXARO Inc.
Ottawa, ON
- Contract
Lead the strategic design and implementation of a comprehensive Oracle asset management process, providing technical expertise, support, advice, and guidance on Oracle licensing.
Added 35 mins ago
TJ
Intermediate Piping Engineer
The JNE Group of Companies
Hamilton, ON
- $89,000 to $125,000 CAD / year
- Full-time
…and Merrillville, Indiana. We provide services from concept development through engineering and procurement, as well as construction and project…
Added 35 mins ago
KR
AI Architect
KTek Resourcing
Toronto, ON
- Contract
AI / Development: Semantic Kernel, AutoGen, LangChain, CrewAI, .NET, Python, TensorFlow
Added 35 mins ago
KM
Intermediate Accountant
Kingsley Management Inc.
Kitchener, ON
- $65,000 to $85,000 CAD / year
- Full-time
Lead external audits document gathering and preparation process, supporting schedules, and documentation, while maintaining appropriate financial controls
Added 35 mins ago
CL
Solution Architect- .NET (microservices)
Charger Logistics Inc.
Brampton, ON
- Full-time
We're looking for a hands-on .NET Solution Architect to lead the design and evolution of our distributed platform: more than 100 microservices built mainly on .NET Core and PostgreSQL.…
Added 35 mins ago
Community Support Lead
March of Dimes Canada
Sudbury, ON · Greater Sudbury, ON
Lead a team of attendants in providing assistance to clients with non-medical activities of daily living.
Added 35 mins ago
Reliability Engineering
Natus
Oakville, ON
Lead the development of standardized and automated reliability test methods and systems to evaluate hardware durability (environmental, mechanical, and electrical stresses), signal quality…

Campus Living Centres

Resident Experience Manager - CLC

Hamilton, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 13, 2026
Experience: 1–2 years of experience in customer service, property management, student housing, or hospitality
Working hours: 44 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Summary And Job Magnitude

The Resident Experience Manager serves as the primary connection between residents and the property management team. This role ensures a positive, supportive, and engaging living environment by providing exceptional communication, timely issue resolution, and consistent community-building efforts. The Resident Experience Manager builds strong relationships with residents, coordinates service needs, supports daily building operations, and enhances overall resident satisfaction and retention. The role also provides operational support to the Operations Manager as required

Essential Functions And Basic Duties

Serve as the first point of contact for resident questions, concerns, and service requests
Build and maintain professional, positive relationships with residents
Coordinate maintenance requests, work orders, and vendor access; follow up to ensure completion
Lead the front desk teams and provide scheduling
Assist with resident move-ins, move-outs, and unit inspections
Communicate building notices, schedules, and operational updates
Support conflict resolution and escalate concerns when appropriate
Conduct regular follow-ups to ensure resident issues are resolved satisfactorily
Assist with lease-related communication, assignments and sublets, renewals, and occupancy support
Maintain accurate records of resident interactions, complaints, and resolutions
Collaborate closely with maintenance, housekeeping, leasing, and management teams
Support emergency communication procedures as needed

Performance Measurements

Performance Will Be Primarily Measured On The Following Factors

Performance Objectives
Initiative
Inter-Personal Skills
Leadership
Business & Financial Acumen
Communications
Self Development and Appraisal
Health & Safety

Qualifications

Education: Preferred degree in Communications, Hospitality, Business Administration, Public Relations, Social Sciences, or a related field (or equivalent experience)

Skills/Abilities

Strong communication and conflict-resolution abilities
Excellent organizational and time-management skills
Professional, friendly, and approachable demeanor
Ability to handle sensitive resident matters with discretion
Proficiency with property management software an asset, email, and Microsoft Office
Ability to multitask in a fast-paced residential environment

Experience Required

1–2 years of experience in customer service, property management, student housing, or hospitality

Preferred Skills

Experience in student housing or multifamily residential operations
Knowledge of leasing procedures and occupancy management
Understanding of health and safety protocols
Experience with student life
Bilingualism considered an asset

Working Conditions

Hours per Week: Scheduled 44 hours per week (may need to work more as required)

Indoor/Outdoor: Primarily on-site, within a residential building or student housing

May require occasional evening or weekend availability for events, move-in periods, or urgent resident matters

Level of Interruption: High level of interruption

Stress Level: Moderate overall stress level (peak stress levels in May and September)

Travel Outside of Location: Must hold a valid driver’s license and be willing to travel across the

city as needed

Artificial Intelligence (AI) Usage: As part of our recruitment process, AI tools may be used to assist with the screening and/or assessment of applications. Any AI-assisted screening is intended to support, and not replace, human review and decision-making.

Apply About employer

More about this job

Responsibilities

Serve as the primary contact for residents, build positive relationships, coordinate service requests and maintenance, and follow up to resolve concerns. Support building operations through front desk leadership, move-in and move-out coordination, lease and occupancy communications, recordkeeping, and collaboration with property teams.

Requirements

The role requires 1–2 years of experience in customer service, property management, student housing, or hospitality, along with strong communication, organization, and conflict-resolution abilities. A degree in a related field or equivalent experience is preferred; property management software proficiency, leasing knowledge, and student housing experience are assets.

Skills

Resident Relations
Customer Service
Communication
Conflict Resolution
Organization
Time Management
Maintenance Coordination
Work Order Management
Vendor Coordination
Front Desk Leadership
Move-In and Move-Out Coordination
Unit Inspections
Lease Administration
Occupancy Management
Recordkeeping
Property Management Software

Visa sponsorship

Not detected in the job text

Keywords

Resident Experience
Property Management
Student Housing
Resident Relations
Customer Service
Maintenance Requests
Work Orders
Vendor Access
Front Desk
Move-Ins
Move-Outs
Unit Inspections
Lease Renewals
Assignments and Sublets
Occupancy Management
Conflict Resolution
Emergency Communication
Health and Safety
Property Management Software
Microsoft Office
Email
Resident Retention

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