Closed listing
Resident Liaison
- Oshawa, ON, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
- Position Summary and Job Magnitude
- Essential Functions and Basic Duties
- RAs are expected to give the responsibilities of the position priority over all other activities except those which pertain to their academic success.
- RAs may be required to work between 0-16 hours per week.
- Wear the RA uniform as directed.
- Read, understand, and model the expectations of student behaviour detailed in the Resident Advisor Conditional Offer of Employment, the Student Resident Agreement (SRA), the Residence Handbook, the Residence Community Living Standards (RCLS), and associated residence and college/university handbooks, policies and procedures.
- Be visible, approachable, and accessible during scheduled shifts and associated duties.
- Serve as a positive role model for others at all times; behaving in a manner that exemplifies the values of the residence and college/university community, maintaining high standards of personal conduct, and understanding that intimate personal relations with Residents are unwise.
- Attend all scheduled meetings, including but not limited to:
- A one-hour weekly staff meeting; and
- Regular individual reporting meetings with the Residence Life Coordinator (or designate).
- Attend all scheduled training sessions, including but not limited to:
- Pre-service orientation and information sessions (1-2 days in April);
- Residence Life Staff Property Training Program (1-3 weeks in August); and
- In-service training sessions (1-2 hours/month and 1 day in January).
- Remain in the residence during scheduled shifts and/or while ‘on duty.’
- Complete all other duties as required by Residence Management.
- Work with the Residence Life Coordinator (or designate) to assess community needs and to develop monthly programming which attempts to address the needs identified.
- Plan, implement, and evaluate a minimum of one social program and one educational program per month. This number may increase at the discretion of the Residence Life Coordinator (or designate).
- Maintain and update the assigned bulletin board(s), if applicable.
- Advise all staff and students about planned activities through individual and group meetings.
- Encourage all residents to become involved in floor, residence, and campus activities.
- Hold a floor meeting once per month designed for discussing community concerns, planned activities, and other issues outlined by the Residence Life Coordinator (or designate).
- Complete all assigned administrative tasks, including but not limited to: incident reports, person of concern reports, programming logs, program evaluations, waivers, on-call shift reports, maintenance work orders, etc.
- Respond to questions and concerns raised by the community in a timely and responsible manner.
- Assist with the resolution of conflicts in the community, such as roommate conflicts.
- Assist residents with personal, social and academic concerns and refer residents to appropriate resources as required.
- Respond to and provide assistance during residence emergencies or student crises.
- Maintain the highest level of confidentiality in regards to resident issues.
- Work in co-operation with other staff including but not limited to: the Residence Life Manager (RLM), the General Manager (GM), the Operations Manager (OM), Residence Service Representatives (RSR), other residence and college staff, student leadership groups and community partners.
- Serve as a liaison between the Residence Staff, Residence Council, the college/university, and students.
- Report any and all incidents, that in any way concern the Residence that become your knowledge, to a member of the Residence Management Team in a timely manner (incidents include, but are not limited to, Ambulance, Police, or Fire officials being called to the residence, any breaches of residence rules or illegal acts in residence).
- Work in the manner and with the protective devices, measures and procedures required by the OHSA, regulations, and Campus Living Centres (e.g. wearing safety shoes, confining hair, jewelry, or loose clothing around moving parts, etc.).
- Online training modules and in-person training must be completed before starting regular duties.
- WHMIS 2015 and GHS system, and standard operating procedures training must be completed prior to beginning regular duties.
- Performance Measurements
- Adaptability & Flexibility
- Communication
- Customer Service
- Initiative
- Interpersonal Skills
- Leadership
- Organization & Planning
- Overall Performance
- Quality of Desired Results
- Reliability
- Skill & Knowledge
- Qualifications
Must maintain a minimum GPA of 65% throughout the duration of their employment.
Skills/Abilities
- Must possess superior verbal communication skills.
- Must possess above average customer service skills.
- Must possess superior attitude towards learning.
- Must be able to handle multiple projects at once.
- A passion for leadership; excellent communication skills; positive attitude; team player.
- Demonstrated positive contribution to the residence community (and a clean student conduct record).
- Previous leadership experience is an asset.
- Prior to the commencement of the term of the contract, each RA candidate must complete the following:
- Independent completion of ‘Standard First Aid’ & CPR Level “C” (must be valid for the duration of the contract term);
- Valid Criminal Record Check (will be conducted by Residence Management for successful candidates only);
Hours per Week: 0 to 16 hours per week
Indoor/Outdoor: Indoor
Level of Interruption: High level of interruption
Stress Level: Moderate overall stress level
Travel Outside of Location: Rare
More about this job
Responsibilities
Build a safe, respectful residence community by serving as a role model and resource, supporting students, addressing conflicts and emergencies, and connecting residents with appropriate services. Plan and evaluate social and educational programs, complete administrative reports, communicate with residence stakeholders, and follow residence policies and safety procedures.
Requirements
Candidates must be full-time students at the institution and maintain a minimum GPA of 65% throughout employment, with strong communication, customer service, learning, and multitasking abilities. A positive contribution to the residence community and clean conduct record are required; Standard First Aid and CPR Level C must be valid for the contract, while prior leadership experience is an asset.
Skills
- Verbal Communication
- Customer Service
- Leadership
- Interpersonal Skills
- Conflict Resolution
- Student Support
- Crisis Response
- Community Development
- Program Planning
- Organization
- Adaptability
- Teamwork
- Confidentiality
- Time Management
- Reliability
Visa sponsorship
Not detected in the job text
Categories
- Education
- Management & Leadership
- Social Services
- Customer Service & Support
- Security & Safety
Keywords
- Residence Life
- Student Leadership
- Community Development
- Social Programming
- Educational Programming
- Student Support
- Conflict Resolution
- Crisis Response
- Emergency Response
- Incident Reporting
- Residence Community Living Standards
- Student Resident Agreement
- Standard First Aid
- CPR Level C
- WHMIS 2015
- GHS
- Occupational Health And Safety Act
- Confidentiality
- Customer Service
- Communication
- Leadership
- Program Evaluation
- Maintenance Work Orders
- Criminal Record Check