Customer Service Rep

Why Work for Canada Cartage

Canada Cartage is one of Canada’s leading transportation and logistics providers with over 100 years of experience supporting businesses nationwide. Through our national network of terminals and distribution centres, we deliver dedicated fleet, freight, and supply chain solutions to many of Canada’s leading brands. We are proud to be recognized as a Top Fleet Employer by Trucking HR Canada, an Employer of Distinction, and one of Forbes Canada’s Best Employers.

Position Summary

The CSR will be the first point of contact for our customers and will support the day-to-day operations of our Mississauga warehouse. This role is responsible for coordinating scheduling and planning activities to meet customer expectations, managing daily requests, and ensuring all required documentation is accurately maintained and filed. Working closely with the Lead and Supervisor, the CSR will follow up on daily tasks to ensure they are completed accurately and on time. Consistent communication with the Operations Team is essential to ensure timely, accurate responses and maintain an efficient flow of warehouse operations.

Location: 88 Foster Cres, Mississauga

Schedule: Mon-Friday, 8:00am – 4:30pm

What you will do

• Daily Customer requests, POD, Track and trace, Rush Requests etc.
• Initiate or follow up with any Inventory investigations required by the customer
• Maintain and send all daily Customer specific or Management reports
• Work Closely with the transportation team on delayed deliveries or customer requests and appointment booking
• Manage and follow through with any investigation required to support Customer complaints
• Data Entry with in Warehouse Management System, Transportation system and any Client specific systems/software
• Daily Filing of all documents for retention and customer needs
• Maintain and update Warehouse KPI package for management and customer
• Warehouse Payables
• Dispatching Drivers, Paperwork, In-Bound and Out-Bound Logs.  Scheduling appointments

What You’ll Bring

• 1-3 years of combined working experience in a customer service role
• High school diploma
• Experience in Customer Service in a warehouse setting, operations in a warehouse, fulfillment centre or 3pl is an asset

Along with the following Skills & Competencies:

• Strong communication skills.
• Strong attention to detail.
• Proficient in the following Microsoft Office programs: Word, Excel and Outlook.
• Proven experience in handling multiple priorities.
• Multitask
• Judgment
• Integrity / Professionalism
• Problem Solving / Decision Making
• Relationship / Partnership Approach
• Communication / Influence
• Quality, High Standards and Controls
• Innovation and Change

Why people love working for Canada Cartage

• Cohesive team and a positive, hard-working atmosphere.
• Meaningful opportunities for career growth.
• Company wide recognition initiatives designed to recognize employees when they demonstrate outstanding customer service, teamwork and our core values.
• Perks - discounted hotels, car rentals, entertainment, gym memberships, phone plans, electronics, to name a few
• Fun events throughout the year, like summer barbeques and driver-appreciation week that regularly bring us together.
• We give back to the communities in which we operate by volunteering and donating to local charities.
• We are a strong company that weathers the storm through pandemics and recessionary periods, so that we can benefit from good economic environments.

Why People Love Working at Canada Cartage

Canada Cartage offers a supportive, team-oriented workplace built on collaboration and respect, with opportunities for career growth and development. Employees benefit from recognition programs that celebrate performance and teamwork, company perks including discounts on hotels, entertainment, gym memberships, and more, as well as team events such as summer barbeques and driver appreciation week. As a well-established organization, Canada Cartage provides the stability of a company that continues to grow while remaining committed to supporting the communities where we operate.

Accessibility Commitment   

Canada Cartage is committed to meeting the accessibility needs of persons with disabilities in accordance with the Accessible Canada Act (ACA). Accommodation is available throughout the recruitment process and employment upon request.

Application Process

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Canada Cartage is an equal opportunity employer, and successful candidates may be required to complete pre-employment verifications in accordance with company policies.