Information Technology Project Manager

IT Project Manager – WMS

Position Summary

Reporting to the VP, Applications & Strategic Initiatives, the IT Project Manager will lead technology projects focused primarily on warehouse management systems (WMS), warehousing and distribution operations. Initially, the role will support complex customer implementations and warehouse technology initiatives, applying the rigor and hands-on leadership needed to keep projects on track. Responsibilities may evolve to include other technology projects as business needs change. We are always growing, innovating and leveraging technology to bring value, and we are looking for someone who shares that passion and will grow with us.

Location: Mississauga

Schedule: Mon-Fri, 40 hours

• Weekend and afterhours support is required based on production issues and project timelines
• Flexibility to travel between multiple facilities within Canada for project rollouts
• Must have a valid G license and a reliable vehicle

What you will do

Primary

• Lead and manage complex technology projects within warehousing, distribution and logistics, with a primary focus on WMS implementations, ensuring successful delivery within scope, budget and timeline.
• Manage the clear definition of scope, deliverables, success criteria and work breakdown structures for projects with all levels of team members and stakeholders.
• Ensure the proper project team is built, resources are aligned to project needs, and team members are supported and held accountable for delivery.
• Proactively develop, direct and monitor the progress on a project by managing the plan and resources.
• Manage changes to scope associated with the project in a timely and suitable manner. Group changes into releases and manage expectations of stakeholders. Ensure the impacts of a change are understood.
• Create and execute on an effective communications plan.
• Facilitate effective communication and collaboration between internal and external teams, fostering a positive and productive working environment for successful WMS deployment.
• Leverage subject matter expertise to implement tools/templates/techniques necessary for consistency in the delivery of project deliverables where they don’t already exist.
• Develop metrics to measure project performance and success during and after the rollout.
• Lead and guide project personnel, and collaborate with application team leadership to coach and support the development of junior team members as needed.
• Build strong business relationships with key stakeholders to ensure project success and management of expectations.
• Develop subject matter expertise in the business domain they are operating in and the systems/solutions they are supporting.
• Ensure compliance with company policies, procedures and quality standards throughout the WMS implementation lifecycle.

Secondary:

• Use process mapping skills to clearly document business processes or project processes.
• Use analytical skills and knowledge of systems and processes to critically evaluate information gathered from multiple sources (as sampled above), reconcile conflicts, identify gaps, perform root cause analysis, suggest improvements and arrive at value driven solutions.
• May coach junior application team members in collaboration with their manager, and assist with training documentation/SOPs and training users or trainers on system use.

What You’ll Bring

Must have:

• Sound project management skills developed over 5+ years of managing complex technology projects, ideally focused on WMS, warehousing or distribution systems.
• Prior experience in warehousing, distribution, 3PL or warehouse-focused logistics, with a strong understanding of warehouse operations and the applications supporting them.
• Ability to manage multiple WMS and warehouse technology implementation projects concurrently, prioritize competing demands and drive projects to completion.
• Excellent leadership, stakeholder management and communication skills (written, verbal and presentation), with the confidence to resolve obstacles and drive accountability.
• Keen self-starter who is interested to learn new technologies and enjoys leading change.
• Someone who relishes autonomy and can self-initiate to cut through ambiguity.
• Active person who shows initiative and is motivated by the next challenge.
• Comfortable wearing multiple hats and working in a very ‘team first’ environment.
• Technically competent with the Microsoft Office suite of products including Word, Excel, PowerPoint, Visio and Project.

Nice to have:

• Project Management Professional (PMP) training
• Prior work experience as a Business, Systems or Applications Analyst
• Logistics industry certifications
• IT industry certifications
• Lean Six Sigma or process improvement training
• Experience using Wrike, ManageEngine or other work management tools
• Completion of a post-secondary degree in an analytical specialization (Engineering, Sciences or Business with IT concentration preferred) or equivalent practical experience.