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Added 9 mins ago
Design Technician, Industrial Building Mechanical Systems
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
Full-time
Your role as an HVAC technician will be to participate in engineering, in selecting technology and in executing projects in the mining, energy and heavy industry sectors.
Added 11 mins ago
Canada Switchgear Field Service Representative II
Vertiv
Mississauga, ON
The Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on Small to Medium UPS, Power Distribution Units & Battery system products (2-120KVA)…
Added 41 mins ago
Senior Inspector - Infrastructure
Stantec
Ottawa, ON
Full-time
…construction completion. Our national Horizontal Infrastructure (HI) Business Unit group is comprised of engineers, technicians and support personnel with their diverse backgrounds in…
Added 55 mins ago
Senior Product Manager
Tekion
Remote, Canada
$131,500 to $164,000 CAD / year
Full-time · Remote
Bachelor’s degree in Business, Computer Science, Engineering, or related field; advanced degree preferred
Added 55 mins ago
Field Service Technician
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Edmonton, AB · Calgary, Alberta
Full-time
The Field Service Tech performs all trouble shooting and customer training on new and existing machines to customers’ satisfaction. Puts new machines into service, which includes testing…
Added 1 hour ago
High Voltage Electrical Technician
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Hamilton, ON
$50 to $60 CAD / hour
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Spark Power, a trusted partner in power in North America, is looking for a High Voltage (NETA) Technician within the GTA area. As a High Voltage (NETA) Technician, you will be performing a…
Added 1 hour ago
Site Visit Inspector
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Do you enjoy being where energy projects come to life? Can you turn field observations into clear, practical insights for customers and technical teams? Are you ready to help strengthen…
Added 2 hours ago
Technical Support Specialist
Canada Controls
Mississauga, ON
$80,000 to $100,000 USD / year
Full-time
Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation…
Added 2 hours ago
Quality Assurance Technician
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Montreal, QC
Full-time
Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 2 hours ago
Service Manager
Brandt Group of Companies
Whitby, ON
Full-time
…diagnostics, repair, and replacement) for the truck and trailer business. The Service Manager is also responsible for managing all aspects of the service department and day-to-day activity…
Added 2 hours ago
Preventative Maintenance Technician Level 2
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Meaford, ON · Owensound, ON
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…has an immediate requirement for a Preventative Maintenance Technician Level 2 at our Stoney Creek location. Our busy, team-oriented shops place a strong emphasis on customer satisfaction.…
Added 2 hours ago
Service Technician
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To represent the company in delivering high level field customer service and product repair, modification and installation. This position will also take on responsibility for the resolution…
Added 2 hours ago
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…steady growth of our Certification, Testing, and Inspection business…
Added 2 hours ago
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Richmond Hill, ON
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Added 3 hours ago
NDT Radiography / Experienced EDOs for the Fort St John location
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Nortech is seeking candidates to support fulltime work in the Fort St. John area. We are currently looking for NDT Radiography technician / EDO's
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…investigation of all issues reported from the factory and from the field by Service Technician to find the root cause and implementation of corrective actions working close with the…
Added 3 hours ago
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Added 3 hours ago
Assembly Technician
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Field–management bridge: Translate shop-floor insights into clear business impacts and share feedback with fleet and maintenance management and across locations.
Added 4 hours ago
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Telecommunications Technician
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Added 4 hours ago
Wind Turbine Technician
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…experience, a certificate of completion from an accepted Wind Technician program of equivalent scope with demonstrated field…
Added 4 hours ago
Service Technician
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The primary responsibility of the Service Technician is to proudly deliver the best standard of customer care. To continue building our reputation as industry leaders and service providers…
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Canada Controls

Technical Support Specialist

Mississauga, ON, Canada

Pay: $80,000 to $100,000 USD / year
Job type: Full-time
Apply by: Mar 21, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry’s top manufacturers, Canada Controls’ huge selection of products blend innovation and solutions for customized facility management and improved building efficiency when it comes to HVAC, security, energy, lighting, gas-detection and more!

Canada Controls continues to grow as we seek a Tech Support Specialist in the Greater Toronto Area.

Essential Duties & Responsibilities:

The Technical Support Specialist is a hands-on technical support role for building controls. This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escalate to manufacturers with product issue. Time is spent in labs bench-testing controllers, reproducing customer issues, staging and commissioning equipment before it ships, and building out demo setups. Other duties include, but not limited to:

Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problems
Support customers on other building controller programming and configuration tools we distribute
Diagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networks
Troubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networks
Bench-test, stage, configure, and commission controllers and gateways before they go out the door
Reproduce reported issues in the lab and document root cause and resolution
Escalate confirmed product defects to manufacturers and track them through resolution
Document solutions in our internal knowledge base so the answer exists the next time
Support our sales and inside sales teams with technical product questions, compatibility checks, and part selection
Assist with customer training sessions, lunch-and-learns, and product demonstrations
Occasional travel to customer sites within the region for on-site troubleshooting or startup support
Other duties as assigned

***THIS IS NOT A SOFTWARE DEVELOPMENT POSITION. This position(team) supports HVAC controls and controls software - wiring, networks, protocols, commissioning, and the software tools our customers use to run their buildings.***

Work Environment & Schedule:

This is a full-time position working 40 hours per week on weekdays 7:30a - 5:00p. This role combines desk-based support work at our branch Mississauga, ON with hands-on bench and lab work, plus occasional site visits.

Required Qualifications:

Bachelor's degree or equivalent experience with Information Technology/Systems, Computer/Data Science, Information Systems, Engineering, or related field.
General networking fundamentals - TCP/IP, subnetting, and serial-based communications (RS-485/RS-232).
Proficient on Windows platforms.
Strong verbal and written communication - you can walk a technician through a fix over the phone without losing them.
Ability to quickly learn and retain a working knowledge of new software, products and concepts.
Valid driver's license.

Preferred Qualifications:

1–3 years minimum in technical support, field service, or another customer-facing technical role
HVAC Controls or Building Automation Systems experience - installing, commissioning, servicing, or supporting them
Working knowledge of low-voltage control wiring: reading wiring diagrams and submittals, terminations, troubleshooting with a multimeter
Niagara Framework experience (Niagara 4 certification a strong asset)
Familiarity with building controls protocols - BACnet, LonWorks, Modbus
Experience with any major BAS platform: Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or similar
HVAC mechanical background - knowing how an AHU, VAV box, chiller, or boiler actually sequences
Electrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3)
Building Niagara graphics and dashboards, or setting up trends, histories, and reports
Light scripting or database familiarity (SQL queries, CSV/point-list manipulation) for data and reporting tasks
Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow or similar)
Prior experience in controls distribution or as a controls contractor

Compensation & Benefits:

This is a salary position, paid bi-weekly, ranging between $80,000 - $100,000 per year. Starting salary wage is negotiable and based on qualifications experience.

Canada Controls division offers competitive benefits packages including health, dental, and vision with Desjardins, long-term disability, life insurance, tuition reimbursement, assistance programs, profit sharing, vacation, and public holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All employment opportunities with Canada Controls are contingent based upon completed satisfaction on our onboarding. Any candidate accepting a job offer for employment are subject to a full background check on employment history, criminal record, and sex offenders list. Candidates will not automatically be barred from employment with Cochrane Supply with any information that is shared including any pending and convicted felonies or misdemeanors.

Canada Controls is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Canada Controls participates in E-Verify. Established documentation including valid identification and employment authorization will be provided to the DHS and SSA with a completed Form I-9 to confirm authorization to work in the United States.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist provides hands-on technical support for building controls via phone, email, and ticketing systems. Responsibilities include troubleshooting hardware and software issues, bench-testing equipment, and performing on-site support for customers.

Requirements

Candidates must have a bachelor's degree or equivalent experience in a technical field and strong knowledge of networking fundamentals. Preferred qualifications include 1-3 years of technical support experience and familiarity with HVAC controls or building automation systems.

Skills

Technical support
Building automation systems
HVAC controls
Networking fundamentals
TCP/IP
RS-485
Troubleshooting
Niagara framework
Commissioning
BACnet
Modbus
Low-voltage wiring
Customer service
Windows platforms
Technical documentation
Hardware testing

Benefits

Health insurance
Dental insurance
Vision insurance
Long-term disability
Life insurance
Tuition reimbursement
Assistance programs
Profit sharing
Vacation
Public holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Building Automation Systems
HVAC
IIoT
Niagara Framework
TCP/IP
RS-485
BACnet
LonWorks
Modbus
Commissioning
Troubleshooting
Networking
Subnetting
Multimeter
SQL
Zendesk
Freshdesk
ServiceNow
Distech
Honeywell
Johnson Controls
Siemens
Delta
Reliable Controls
KMC
309A
442A
313A
G2/G3

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