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Added 37 mins ago
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Technical Support Specialist
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Canada Controls

Technical Support Specialist

Mississauga, ON, Canada

Pay: $80,000 to $100,000 USD / year
Job type: Full-time
Apply by: Mar 21, 2027
Working hours: 40 hours per week
Posting language: English
Posted: Sep 22, 2026

Apply About employer

Applications open in a new tab.

Original job description

Canada Controls, a business unit of Cochrane Supply & Engineering, is an award-winning, internationally recognized smart building controls distributor as a source of Building Automation Systems and IIoT products. Representing more than 100 of the industry’s top manufacturers, Canada Controls’ huge selection of products blend innovation and solutions for customized facility management and improved building efficiency when it comes to HVAC, security, energy, lighting, gas-detection and more!

Canada Controls continues to grow as we seek a Tech Support Specialist in the Greater Toronto Area.

Essential Duties & Responsibilities:

The Technical Support Specialist is a hands-on technical support role for building controls. This position operates phones and the technical support ticket queues, live troubleshooting with technicians and escalate to manufacturers with product issue. Time is spent in labs bench-testing controllers, reproducing customer issues, staging and commissioning equipment before it ships, and building out demo setups. Other duties include, but not limited to:

Provide technical support by phone, email, and ticketing system to contractors, system integrators, building owners, and end users.
Troubleshoot Niagara Framework issues - station configuration, drivers, points, histories, alarms, licensing, and platform/upgrade problems
Support customers on other building controller programming and configuration tools we distribute
Diagnose field wiring and communication problems: power, terminations, shielding, grounding, daisy-chain and termination issues on RS-485 networks
Troubleshoot IP networking as it applies to controls - addressing, subnets, VLANs, port forwarding, remote access, and BACnet/IP behavior on customer networks
Bench-test, stage, configure, and commission controllers and gateways before they go out the door
Reproduce reported issues in the lab and document root cause and resolution
Escalate confirmed product defects to manufacturers and track them through resolution
Document solutions in our internal knowledge base so the answer exists the next time
Support our sales and inside sales teams with technical product questions, compatibility checks, and part selection
Assist with customer training sessions, lunch-and-learns, and product demonstrations
Occasional travel to customer sites within the region for on-site troubleshooting or startup support
Other duties as assigned

***THIS IS NOT A SOFTWARE DEVELOPMENT POSITION. This position(team) supports HVAC controls and controls software - wiring, networks, protocols, commissioning, and the software tools our customers use to run their buildings.***

Work Environment & Schedule:

This is a full-time position working 40 hours per week on weekdays 7:30a - 5:00p. This role combines desk-based support work at our branch Mississauga, ON with hands-on bench and lab work, plus occasional site visits.

Required Qualifications:

Bachelor's degree or equivalent experience with Information Technology/Systems, Computer/Data Science, Information Systems, Engineering, or related field.
General networking fundamentals - TCP/IP, subnetting, and serial-based communications (RS-485/RS-232).
Proficient on Windows platforms.
Strong verbal and written communication - you can walk a technician through a fix over the phone without losing them.
Ability to quickly learn and retain a working knowledge of new software, products and concepts.
Valid driver's license.

Preferred Qualifications:

1–3 years minimum in technical support, field service, or another customer-facing technical role
HVAC Controls or Building Automation Systems experience - installing, commissioning, servicing, or supporting them
Working knowledge of low-voltage control wiring: reading wiring diagrams and submittals, terminations, troubleshooting with a multimeter
Niagara Framework experience (Niagara 4 certification a strong asset)
Familiarity with building controls protocols - BACnet, LonWorks, Modbus
Experience with any major BAS platform: Distech, Honeywell, Johnson Controls, Siemens, Delta, Reliable Controls, KMC, or similar
HVAC mechanical background - knowing how an AHU, VAV box, chiller, or boiler actually sequences
Electrical or trade certification (309A, 442A) or HVAC certification (313A/313D, G2/G3)
Building Niagara graphics and dashboards, or setting up trends, histories, and reports
Light scripting or database familiarity (SQL queries, CSV/point-list manipulation) for data and reporting tasks
Experience with ticketing systems (Zendesk, Freshdesk, ServiceNow or similar)
Prior experience in controls distribution or as a controls contractor

Compensation & Benefits:

This is a salary position, paid bi-weekly, ranging between $80,000 - $100,000 per year. Starting salary wage is negotiable and based on qualifications experience.

Canada Controls division offers competitive benefits packages including health, dental, and vision with Desjardins, long-term disability, life insurance, tuition reimbursement, assistance programs, profit sharing, vacation, and public holidays.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All employment opportunities with Canada Controls are contingent based upon completed satisfaction on our onboarding. Any candidate accepting a job offer for employment are subject to a full background check on employment history, criminal record, and sex offenders list. Candidates will not automatically be barred from employment with Cochrane Supply with any information that is shared including any pending and convicted felonies or misdemeanors.

Canada Controls is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

Canada Controls participates in E-Verify. Established documentation including valid identification and employment authorization will be provided to the DHS and SSA with a completed Form I-9 to confirm authorization to work in the United States.

Apply About employer

More about this job

Responsibilities

The Technical Support Specialist provides hands-on technical support for building controls via phone, email, and ticketing systems. Responsibilities include troubleshooting hardware and software issues, bench-testing equipment, and performing on-site support for customers.

Requirements

Candidates must have a bachelor's degree or equivalent experience in a technical field and strong knowledge of networking fundamentals. Preferred qualifications include 1-3 years of technical support experience and familiarity with HVAC controls or building automation systems.

Skills

Technical support
Building automation systems
HVAC controls
Networking fundamentals
TCP/IP
RS-485
Troubleshooting
Niagara framework
Commissioning
BACnet
Modbus
Low-voltage wiring
Customer service
Windows platforms
Technical documentation
Hardware testing

Benefits

Health insurance
Dental insurance
Vision insurance
Long-term disability
Life insurance
Tuition reimbursement
Assistance programs
Profit sharing
Vacation
Public holidays

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Building Automation Systems
HVAC
IIoT
Niagara Framework
TCP/IP
RS-485
BACnet
LonWorks
Modbus
Commissioning
Troubleshooting
Networking
Subnetting
Multimeter
SQL
Zendesk
Freshdesk
ServiceNow
Distech
Honeywell
Johnson Controls
Siemens
Delta
Reliable Controls
KMC
309A
442A
313A
G2/G3

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