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Added 2 days ago
TP
Associate Director, Software Engineering
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Director, Technology Delivery, the Associate Director, Software Engineering will establish and lead a sustainable software engineering capability that delivers secure,…
Added 3 days ago
GT
Associate Director, Software Engineering
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Director, Technology Delivery, the Associate Director, Software Engineering will establish and lead a sustainable software engineering capability that delivers secure,…
Added 4 days ago
UO
Senior Workday Architect
University of Waterloo
Waterloo, ON
- Full-time
…and Financial Management. Working with the Enterprise Systems Associate Director and Manager, functional owners, functional leads, project leaders/managers, and technical specialists, the…
Added 5 days ago
WU
Associate Director, Identity and Access Management
Western University
London, ON
- Full-time
The Associate Director, Identity and Access Management (IAM) is accountable for the strategic direction, modernization, and operational effectiveness of Western University's enterprise IAM…
Added 5 days ago
TP
Technology Delivery Manager
Toronto Pearson International Airport
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 5 days ago
GT
Technology Delivery Manager
Greater Toronto Airports Authority
Toronto, ON
- Full-time
Reporting to the Associate Director, Technology Delivery, the Technology Delivery Manager is responsible for leading the end‑to‑end technical delivery of digital solutions that enable…
Added 5 days ago
F
Corporate / Technology Associate Lawyer
Fasken
Vancouver, BC
- Full-time
Advising clients in technology-driven industries, including artificial intelligence, software, cybersecurity, clean technology, advanced manufacturing, life sciences or dual-use…
Added 6 days ago
RC
Manager, KIMS
Royal College of Physicians and Surgeons of Canada
Ottawa, ON
- Full-time
Reporting to the Associate Director, International Programs and Operations, the Manager, KIMS Program provides operational leadership and implementation of strategic priorities established…
Added 8 days ago
NB
Wealth Management Associate
National Bank of Canada
Quebec, QC
- Full-time
A career as a Wealth Management Associate in the Private Banking 1859 sector at National Bank, you will offer services and advice to a discerning high-net-worth clientele. In this role, you…
Added 8 days ago
P&
Gestionnaire du Programme des marchandises contrôlées / Controlled Goods Program Manager
Pratt & Whitney
Longueuil, QC
- Full-time
Added 8 days ago
P&
Gestionnaire principal de la sécurité / Senior Manager, Security
Pratt & Whitney
Longueuil, QC
- Full-time
Added 8 days ago
BR
Senior Security Architect
BITS Recruiting
Toronto, ON
- Contract
Our client is seeking a Senior Security Architect to support the Director, Cyber Security Defence & Resilience, in strengthening cyber security incident response and implementing Zero Trust…
Added 8 days ago
R
Gestionnaire du Programme des marchandises contrôlées / Controlled Goods Program Manager
RTX
Longueuil, QC
- Full-time
Added 8 days ago
R
Gestionnaire principal de la sécurité / Senior Manager, Security
RTX
Longueuil, QC
- Full-time
Added 10 days ago
PI
Technology Specialist II, Support and Infrastructure Operations
Perimeter Institute
Waterloo, ON
- $66,200 to $71,000 CAD / year
- Full-time
Basic knowledge of cybersecurity principles and best practices (vulnerability management, system hardening, least-privilege access, endpoint security).
Added 10 days ago
TU
Senior Manager, Innovation Partnerships - Defense, Cybersecurity and Dual Use Technologies
The University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Senior Manager, Innovation Partnerships - Defense, Cybersecurity and Dual Use Technologies is a senior business development and partnership architecture role within Innovation UBC. The…
Added 10 days ago
UO
Senior Manager, Innovation Partnerships - Defense, Cybersecurity and Dual Use Technologies
University of British Columbia
Vancouver, BC
- $10,459.67 to $15,675.58 CAD / month
- Full-time
The Senior Manager, Innovation Partnerships - Defense, Cybersecurity and Dual Use Technologies is a senior business development and partnership architecture role within Innovation UBC. The…
Added 11 days ago
AC
Associate Director, Information Security
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
…continues to transform how we teach, learn, work, and connect, the cybersecurity landscape is evolving at an unprecedented pace. Institutions face increasingly complex threats that require…
Added 11 days ago
O
Senior Auditor, Pension Operations & Technology
OMERS
Toronto, ON · Head Office Toronto
- Full-time
Lead and execute audit engagements from planning through reporting with minimal oversight from the Associate Director or Director, Internal Audit.
Added 15 days ago
BG
Associate Director of Information Technology
BC General Employees' Union (BCGEU)
Burnaby, BC
- Full-time
Job Title: Excluded Associate Director – IT Services
Added 16 days ago
CD
Senior Associate, Technology Operations
Canada Development Investment Corporation (CDEV)
Toronto, ON
- Full-time
CDEV is seeking a Senior Associate, Technology Operations & Strategy Execution to own day-to-day technology service delivery, employee technology experience, managed service provider…
Added 16 days ago
SE
Cloud and Infrastructure Specialist
Stikeman Elliott
Toronto, ON
- Full-time
Reporting Relationship: This role reports to the Director, Infrastructure & Cloud Services, based in the Toronto office.
Added 20 days ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Toronto, ON
- Full-time
We are looking for a highly technical, business-oriented Director, Virtual Care Technology Applications to help lead the strategy, modernization, and evolution of our Virtual Care program…
Added 23 days ago
A
Associate Director Identity Security
Accenture
Toronto, ON
- Full-time
…respond, and recover along all points of the security lifecycle. Cybersecurity challenges are different for every business in every industry. Leveraging our global resources and advanced…
Added 24 days ago
TL
Risk Operations Specialist, General Counsel's Office
The Law Office Management Association (TLOMA)
Toronto, ON
- Full-time
Drafting responses to client diligence questionnaires on the Firm's cybersecurity and regulatory compliance policies, by identifying and escalating key issues to the Senior Counsel and…

Canada Development Investment Corporation (CDEV)

Senior Associate, Technology Operations

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 14, 2026
Experience: 5-8 years of experience in technology transformation, operations, delivery or strategy preferably in Canadian banking, financial services or in the public sector
Posting language: English
Posted: Oct 15, 2026

Original job description

Company Profile

Canada Development Investment Corporation (“CDEV”) is a self-sustained federal Crown corporation that has become the entity of choice for critical financial transactions needed to help the federal government achieve its goals and maximize the value of its corporate assets. With a more than 40-year long history of operations, CDEV has seen its mandate expand over time to provide a breadth of financial advisory services and expertise to support the country’s broader economic objectives.

Acting as a bridge between government objectives and the private sector, CDEV is positioned as the Government’s centre of excellence for financial advisory, and brings a commercial discipline to the evaluation, management, and divestiture of assets as well as other initiatives it executes in partnership with the Government of Canada.

CDEV provides a unique and valuable perspective with deep financial expertise to the country’s most complex and diverse commercial transactions. Headquartered in Toronto with an office in Ottawa and subsidiary offices across the country, it is governed by an independent board of directors. CDEV has five key pillars of expertise:

Asset Monetization
Managed Assets
Capital & Funding Solutions
Special Situations & Strategic Reviews
Indigenous Economic Reconciliation

CDEV is responsible for the oversight of over $75 billion of assets and programs through its eight subsidiaries, forming the CDEV Group of Companies. Its high-profile roles in recent years include the purchase and ongoing management of the Trans Mountain pipeline, the establishment of the $15-billion Canada Growth Fund, and the establishment and operation of the Large Employer Emergency Financing Facility (LEEFF) program, which provided over $7 billion in structured bridge financing to large Canadian companies who were impacted by the COVID-19 pandemic.

The CDEV Group of Companies continues to grow with CDEV having been mandated to lead the delivery of the $10-billion federal Indigenous Loan Guarantee Program and the $10-billion Large Enterprise Tariff Loan (LETL) facility as well as structure a significant financing agreement with Telesat to support Canada’s largest ever space program.

Opportunity

CDEV is seeking a Senior Associate, Technology Operations & Strategy Execution to own day-to-day technology service delivery, employee technology experience, managed service provider performance, operational processes and technology enablement across the organization.

Reporting to the Head, Technology, Data and Cybersecurity, this role will ensure that CDEV’s technology services, vendors, devices, collaboration tools and operational processes enable employees to work securely, reliably and effectively across a growing hybrid organization.

The role is suited to an experienced technology strategy, operations, service delivery, digital workplace professional from a regulated, financial services, public-sector, consulting or similarly complex environment. The successful candidate will be senior enough to challenge vendors, support executives, manage escalations, improve operational discipline and translate business needs into practical technology service improvements.

Key Responsibilities

Technology enablement and employee experience

Oversee the day-to-day employee technology experience across laptops, mobile devices, Microsoft 365, Teams, SharePoint, meeting-room technology, peripherals, identity, access and office technology
Act as the internal escalation point for technology service issues affecting employees, executives, board activities or critical business operations
Coordinate onboarding, offboarding and role changes to ensure devices, accounts, permissions, licenses and equipment are delivered or removed in a timely and controlled manner
Identify recurring technology issues and work with the MSP to drive root-cause resolution
Support employees and teams in adopting technology tools, collaboration platforms and improved ways of working
Help translate business pain points into practical technology improvements
Ensure technology services support CDEV’s hybrid work model across Toronto, Ottawa, remote work and subsidiary-related locations
Improve consistency, responsiveness and professionalism in the delivery of technology services

MSP and vendor service delivery

Oversee MSP performance against service levels, operational expectations and agreed responsibilities
Chair or support regular operational service review meetings with the MSP
Monitor ticket volumes, ticket quality, response times, resolution times, aging tickets, escalations and recurring issues
Ensure incidents, escalations and service requests are documented, tracked and resolved
Maintain a clear service catalogue and responsibility matrix between CDEV, the MSP and other vendors
Challenge vendor recommendations where appropriate and ensure proposed solutions align with CDEV’s operating needs
Support MSP transition activities, including knowledge transfer, service stabilization, documentation and operational readiness
Coordinate with vendors on licensing, device procurement, renewals, service issues and operational changes
Provide concise reporting to the Director on service performance, risks, issues, trends and required decisions

Asset, license and lifecycle management

Manage laptop ordering, device lifecycle, inventory, warranties, peripherals and related technology assets
Maintain visibility into software licenses, subscriptions, renewals and usage
Coordinate procurement, deployment, replacement and disposal processes with the MSP, Finance and vendors
Ensure asset and license records are accurate, complete and regularly reviewed
Support budgeting and forecasting for technology assets, licenses, renewals and operational spend
Identify opportunities to rationalize licenses, reduce waste and improve value from technology investments
Ensure joiner, mover and leaver processes are reflected accurately in asset, license and access records
Maintain practical procedures for recurring asset and lifecycle activities

Operational processes, controls and reporting

Maintain operational dashboards covering service performance, ticket trends, asset status, onboarding / offboarding, recurring issues and vendor performance
Track operational risks, issues, dependencies and remediation items
Develop and maintain standard operating procedures for common technology processes
Support audit, compliance, risk and governance requests by coordinating operational documentation and evidence
Ensure technology changes are assessed for operational impact, employee readiness and supportability
Coordinate with cybersecurity, privacy, ATIP, records and business-continuity stakeholders where technology changes have control or information-management implications
Document lessons learned from incidents, service failures and operational issues
Help define practical, right-sized operational controls for a small but sensitive Crown corporation environment
Ensure operational processes are not overly dependent on individual knowledge or informal workarounds

Technology change readiness and continuous improvement

Support implementation of technology improvements related to Microsoft 365, collaboration tools, endpoint management, identity, device management, service delivery and user experience
Coordinate testing, communications, training and transition-to-support activities for operational technology changes
Ensure new technology services are supportable, documented and ready before rollout
Work with business teams to understand adoption challenges and improve technology enablement
Identify process improvements that reduce manual effort, improve controls and enhance employee experience
Support technology initiatives related to data governance, AI readiness and digital workplace maturity where operational enablement is required
Coordinate with the MSP and internal stakeholders to ensure changes are implemented with minimal disruption
Help build a culture of continuous improvement in technology service delivery

Qualifications

Education & Certifications

Bachelor’s degree in Information Systems/Computer Science (or related); graduate degree an asset.
Cloud: Microsoft Azure/365 certifications strongly preferred.
ITIL (Foundation or higher) preferred; PMP an asset.

Experience

5-8 years of experience in technology transformation, operations, delivery or strategy preferably in Canadian banking, financial services or in the public sector
Experience overseeing managed service providers, outsourced technology teams or external technology vendors
Strong understanding of Microsoft 365, Teams, SharePoint, endpoint management, identity and access processes, device lifecycle, cloud-based collaboration tools and hybrid work environments
Experience managing service levels, tickets, escalations, recurring issues and operational performance reporting
Experience supporting senior stakeholders, executives or business-critical operations
Strong understanding of onboarding, offboarding, asset management, license management and operational control processes
Experience working in a regulated, risk-conscious or governance-heavy environment
Ability to manage operational issues and escalations with urgency, judgment and professionalism
Ability to challenge technical vendors while maintaining productive working relationships
Strong documentation, process-management and follow-through skills

Apply About employer

More about this job

Responsibilities

Oversee employee technology services, managed service provider performance, technology assets and licenses, operational controls, and service reporting. Coordinate technology changes and continuous improvements to ensure secure, reliable, and effective support for employees across CDEV’s hybrid organization.

Requirements

Requires 5–8 years of experience in technology operations, transformation, delivery, or strategy, preferably in financial services or the public sector, along with experience overseeing vendors and supporting senior stakeholders. A bachelor’s degree in information systems, computer science, or a related field is required or preferred; Microsoft Azure/Microsoft 365 certifications are strongly preferred, and ITIL certification is preferred.

Skills

Technology Operations
Technology Service Delivery
Managed Service Provider Oversight
Microsoft 365
Microsoft Teams
SharePoint
Endpoint Management
Identity and Access Management
Asset and License Management
Vendor Management
Service-Level Management
Incident and Escalation Management
Operational Process Improvement
Risk and Compliance
Change Readiness
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

Microsoft Azure
Microsoft 365
Microsoft Teams
SharePoint
Endpoint Management
Identity and Access Management
Cloud Collaboration
Hybrid Work
ITIL
PMP
Managed Service Provider
Service-Level Agreements
Service Catalogue
Incident Management
Escalation Management
Technology Asset Management
Software License Management
Onboarding and Offboarding
Operational Controls
Risk Management
Audit and Compliance
Cybersecurity
Privacy
Business Continuity
Change Management
Digital Workplace
Data Governance
AI Readiness
Vendor Management
Financial Services

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