Onsite Computer, Server & Network Technician

About Canada Gadgets

Canada Gadgets is a provider of IT solutions committed to delivering reliable and comprehensive technology services. We take pride in our customer-focused approach and dedication to providing exceptional technical support.

Position Overview

We are seeking a skilled, motivated, and customer-focused Computer, Server and Network Technician to join our team.

This role combines in-store customer service with onsite technical support at clients’ homes and businesses. The successful candidate will diagnose and resolve hardware, software, server, and network issues while helping maintain secure and reliable IT systems.

You will also collaborate with our IT team on infrastructure upgrades, ongoing maintenance, and technical support.

Key Responsibilities

• Assist customers with their technical needs in-store
• Travel to clients’ homes and businesses to provide onsite technical support
• Diagnose and resolve issues involving servers, desktops, laptops, and other devices
• Install, configure, and maintain computer hardware, operating systems, and software
• Set up, configure, and support routers, switches, firewalls, wireless access points, and network cabling
• Troubleshoot TCP/IP, DNS, DHCP, connectivity, and network-performance issues
• Help maintain secure network operations and configurations
• Perform routine maintenance, security updates, and system upgrades
• Conduct system backups and assist with data-recovery operations
• Install and maintain peripheral devices, including printers and scanners
• Provide technical support to customers and team members
• Document service requests, incidents, completed work, and system changes
• Collaborate with the IT team on network and server infrastructure upgrades
• Communicate technical information clearly and professionally
• Deliver excellent customer service and build strong client relationships
• Escalate complex technical issues when necessary

Qualifications

• One to three years of relevant computer, server, network, or technical-support experience
• Degree or diploma in Computer Science, Information Technology, Networking, or a related field
• Bachelor’s degree is preferred
• Strong knowledge of computer hardware and software
• Knowledge of Windows, macOS, and Linux operating systems
• Experience setting up, configuring, and troubleshooting servers
• Familiarity with TCP/IP, DNS, DHCP, and other networking technologies
• Experience working with routers, switches, firewalls, and wireless access points
• Strong diagnostic, analytical, and problem-solving skills
• Excellent communication, interpersonal, and customer-service skills
• Professional, reliable, and comfortable working directly with customers
• Ability to work independently and as part of a team
• Valid full Ontario G driver’s licence
• Access to a reliable personal vehicle for onsite visits
• Ability to successfully complete a criminal background check

Relevant certifications, such as CompTIA A+, Network+, or another recognized network-professional certification, are considered an asset.

What We Offer

• Opportunities for professional growth and development
• Supportive and collaborative work environment
• Experience working with a variety of clients and technologies
• Company events
• On-site parking
• Store discount

Schedule

• Monday to Friday
• Weekends as needed
• French is not required

How to Apply

Please email your résumé and cover letter to info@canadagadgets.ca with the subject line:

Onsite Computer Server and Network Technician Application

For more information, call (905) 588-5889.