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Canada Gold

Customer Experience Associate (Precious Metals Analyst)

Vancouver, BC, Canada

Apply About employer

Applications open in a new tab.

Job details

Experience: Minimum 1 year of customer service experience required
Posting language: English
Posted: Oct 28, 2026

Original job description

About the Role

We’re looking for a full-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Vancouver location (2490 Main Street, Vancouver, BC, V5E 3E2) This is a hands-on, customer-facing role where no two days are the same.

You’ll be the face of our business - guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry - we provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

Deliver outstanding in-person and phone-based customer service
Evaluate jewelry and precious metals using our tools and training
Educate customers and provide transparent, accurate information
Maintain a clean, professional, and organized store environment
Support day-to-day operations and contribute to team success

What You Bring

A passion for customer service and helping people
Strong communication and interpersonal skills
A sharp eye for detail and solid problem-solving abilities
Comfort with basic math and computer systems
A motivated, eager-to-learn mindset with a desire to grow

What We Offer

$22 - $25/hour + performance-based customer service bonuses
Comprehensive medical and dental benefits
Paid, hands-on training in a unique and growing industry
Clear opportunities for advancement across Canada Gold locations
A supportive, team-oriented environment where your growth matters

Schedule

Full-time, 8-hour shifts
Evening shifts including weekdays and weekends
The successful hire must be able to work Evenings and Weekends

Experience

Minimum 1 year of customer service experience required

Why Join Canada Gold?

This is more than a retail job - it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you.

Benefits

Full In-Store Training Program
Benefit Package after 3 Months
Opportunities for Growth and Advancement at our offices throughout Canada

Additional Information
Vacancy Status
This posting is for a new vacancy.

Equal Opportunity Employer
We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.

Accessibility & Accommodation
We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.

Privacy
Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.

Apply About employer

More about this job

Responsibilities

Provide in-person and phone-based customer service, guide customers through buying or selling gold, silver, jewelry, and other valuables, and evaluate precious metals using provided tools and training. Maintain a clean and organized store, share accurate information with customers, and support daily operations and team success.

Requirements

At least one year of customer service experience is required, along with strong communication and interpersonal skills, attention to detail, problem-solving ability, and comfort with basic math and computer systems. Candidates should be motivated, eager to learn, and available to work evening shifts on weekdays and weekends; industry experience is not required because training is provided.

Skills

Customer Service
Communication
Interpersonal Skills
Attention to Detail
Problem-Solving
Basic Math
Computer Systems
Precious Metals Evaluation
Customer Education
Organization
Teamwork
Adaptability

Benefits

Medical Benefits
Dental Benefits
Paid Hands-On Training
Performance-Based Customer Service Bonuses
Benefit Package
Opportunities for Growth and Advancement

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Customer Service
Precious Metals
Gold
Silver
Jewelry
Valuables
Precious Metals Evaluation
Customer Advisory
In-Person Service
Phone-Based Service
Customer Education
Transparent Information
Basic Math
Computer Systems
Store Operations
Retail
Evening Shifts
Weekend Availability
Hands-On Training

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