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Canada Gold

Part Time - Customer Experience Associate (Precious Metals Analyst)

Surrey, BC, Canada

Part-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Part-time
Experience: Minimum 1 year of customer service experience required
Posting language: English
Posted: Nov 4, 2026

Original job description

About the Role

We’re looking for a part-time Customer Experience Associate (Precious Metals Analyst) to join our growing team at our Surrey location (10362 King George Hwy. #120, Surrey, BC, V3T 2W5) This is a hands-on, customer-facing role where no two days are the same.

You’ll be the face of our business - guiding customers through the process of buying or selling gold, silver, and other valuables. Don’t worry if you’re new to the industry - we provide full training to give you the knowledge and confidence to succeed.

What You’ll Do

Deliver outstanding in-person and phone-based customer service
Evaluate jewelry and precious metals using our tools and training
Educate customers and provide transparent, accurate information
Maintain a clean, professional, and organized store environment
Support day-to-day operations and contribute to team success

What You Bring

A passion for customer service and helping people
Strong communication and interpersonal skills
A sharp eye for detail and solid problem-solving abilities
Comfort with basic math and computer systems
A motivated, eager-to-learn mindset with a desire to grow

What We Offer

$23/hour + performance-based customer service bonuses
Paid, hands-on training in a unique and growing industry
Clear opportunities for advancement across Canada Gold locations
A supportive, team-oriented environment where your growth matters

Schedule

Part Time, 8-hour shifts
Must be able to work Saturdays (10-6) and Sundays (10-5)
16-24 Hours Weekly
Day shifts including weekdays and weekends

Experience

Minimum 1 year of customer service experience required

Why Join Canada Gold?

This is more than a retail job - it’s an opportunity to build expertise in a specialized, high-value industry while developing real customer advisory skills. If you’re looking for a role where you can grow, learn, and make an impact every day, we’d love to meet you.

Benefits

Full In-Store Training Program
Opportunities for Growth and Advancement at our offices throughout Canada

Vacancy Status

This posting is for a new vacancy.

Equal Opportunity Employer

We are committed to fostering an inclusive workplace where everyone is treated with respect and dignity. We welcome applications from all qualified individuals and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of any characteristic protected by applicable federal, provincial, or territorial human rights legislation.

Accessibility & Accommodation

We are committed to providing an accessible and inclusive recruitment process. Accommodations are available upon request for candidates participating in all stages of the hiring process. If you require accommodation, please let us know and we will work with you to meet your needs.

Privacy

Personal information collected during the recruitment process will be used solely for recruitment and employment purposes and will be handled in accordance with applicable privacy legislation.

Apply About employer

More about this job

Responsibilities

You will provide exceptional in-person and phone-based customer service while evaluating jewelry and precious metals. Additionally, you will educate customers on products and maintain an organized, professional store environment.

Requirements

Candidates must have at least one year of customer service experience and the ability to work weekends. Strong communication skills, basic math proficiency, and a willingness to learn are essential for this role.

Skills

Customer service
Communication
Interpersonal skills
Attention to detail
Problem-solving
Basic math
Computer systems
Jewelry evaluation
Precious metals analysis

Benefits

Paid training
Performance-based bonuses
Career advancement opportunities

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Precious Metals
Gold
Silver
Retail
Jewelry Evaluation
Customer Advisory
Sales
Operations
Training
Communication
Problem-solving
Math
Computer Systems
Surrey
Canada Gold

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