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Added 12 mins ago
MH
Automotive service technician apprentice
Midtown Honda
North York, ON
- $25 to $37 CAD / hour
- Full-time
- On-site
Added 16 mins ago
RM
Manager, Human Resources
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Kawartha Lakes, ON · Lindsay, ON
- Full-time
…labour relations expertise with operational HR leadership, program management, and continuous…
Added 1 hour ago
DP
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Draught Pro
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- $35 to $40 CAD / hour
- Full-time
- On-site
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JH
Manager, Workforce Development
John Howard Society of Victoria
Victoria, BC
- Full-time
The Manager monitors program performance and data, identifies risks and areas requiring improvement, and implements timely operational strategies and corrective actions to strengthen…
Added 2 hours ago
VV
Class A CDL Driver
Veritable Vegetable
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- Full-time
…and works closely with all department managers to educate, coach and train in issues related to employee relations, leadership development and workplace…
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CM
Manager, Insolvency
Crowe MacKay LLP
Vancouver, BC
- Full-time
Coach and mentor staff and senior team members
Added 7 hours ago
BT
Heavy-duty equipment mechanic
Bison Transport Inc
Mississauga, ON
- $35 to $41 CAD / hour
- Full-time
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Added 7 hours ago
BT
Heavy-duty equipment mechanic
Bison Transport Inc
Langley, BC
- $35 to $41 CAD / hour
- Full-time
- On-site
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BT
Heavy-duty equipment mechanic
Bison Transport Inc
Winnipeg, MB
- $34 to $41 CAD / hour
- Full-time
- On-site
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BT
Heavy-duty equipment mechanic
Bison Transport Inc
Rocky View, AB
- $28 to $41 CAD / hour
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BT
Heavy-duty equipment mechanic
Bison Transport Inc
Sherwood Park, AB
- $34 to $40 CAD / hour
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Added 8 hours ago
BC
Registered Practical Nurse - Operating Room
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- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 8 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 8 hours ago
BC
Registered Practical Nurse - Operating Room
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 8 hours ago
BC
Registered Practical Nurse - Day Surgery
Brant Community Healthcare System
Brantford, ON
- Full-time
Wellness matters, our Employee Assistance program is free and confidential to all employees and family members.
Added 8 hours ago
AT
Truck trailer service technician
AOC Transport Corp.
Moncton, NB
- $30 to $45 CAD / hour
- Full-time
- On-site
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Added 8 hours ago
GT
mechanic, car
Gorilla Transport Inc
Bolton, ON
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 9 hours ago
T
HR Business Leader, Canada
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
Demonstrated ability to coach, develop, and inspire senior leaders while building high-performing and engaged teams.
Added 10 hours ago
WG
Yard Supervisor
WGI Group
Tillsonburg, ON
- $60,000 to $70,000 CAD / year
- Full-time
Added 10 hours ago
WG
Branch Manager
WGI Group
ON
- $90,000 to $125,000 CAD / year
- Full-time
Strong team-building skills and a demonstrated ability to engage, coach, and develop employees.
Added 10 hours ago
Y
Director, Marketing Campaigns and Performance
YBC
Vancouver, BC
- $98,000 to $106,000 CAD / year
- Full-time
Some benefits may vary based on employment terms
Added 10 hours ago
CC
Bilingual Signature Programs, Relay For Life Youth Specialist
Canadian Cancer Society
NS
- Full-time
…meet aggressive revenue targets for the Relay For Life Youth Program. Relay For Life is a fundraising event put on by students at their school to raise money for the Canadian Cancer Society…
Added 10 hours ago
MN
Director of Education
Metis Nation Saskatchewan
Saskatoon, SK
- Up to $108,562 CAD / year
- Full-time
…operational leadership, ensures fiscal accountability, oversees program and service excellence, manages risk, and adopts collaborative relationships with citizens, governments, educational…
Added 11 hours ago
SC
gérant (e) de magasin, Dollard-des Ormeaux et environs, QC
Starbucks Coffee Company
Dollard-Des Ormeaux, QC · Pointe-Claire, QC
- $61,000 to $80,875 CAD / year
- Full-time
"The best Starbucks store managers are coach, boss, marketing specialist, entrepreneur, accountant, merchant and community ambassador. They solve problems with optimism, manage their store…
Added 11 hours ago
O&
Maintenance mechanic
OAK & STONE CONSTRUCTIONS
Woodbridge, ON
- From $36.95 CAD / hour
- Full-time
College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years

Canada Goose

Lead, Operations

Ottawa, ON, Canada
Rideau Centre, Canada

$27.50 - $33.50 / hour · Full-time

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Job details

Pay: $27.50 - $33.50 / hour
Job type: Full-time
Experience: 2 to 3 years of leadership experience in a related industry.
Posting language: English
Posted: Oct 7, 2026

Original job description

Location:

Rideau Centre

Address:

Unit 0312 - 50 Rideau Street Ottawa, Ontario K1N 9J7 Canada

Job Title:

Lead, Operations

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by our purpose to embolden explorers and preserve the planet they roam. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Position Overview:

As a key member of the store leadership team, the Lead - Experience is responsible for creating highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand. You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You are the ultimate champion for best-in-class service and are passionate about owning the selling floor. You provide in the moment feedback to the team, always ensuring an elevated customer experience. You contribute to a positive and productive work environment by consistently achieving goals, championing the team, and supporting a profitable business. You are a steward of Canada Goose’s values and culture.

What You'll Do:

Deliver and model a superior customer service journey reflective of Canadian Warmth that translates into an exceptional customer experience; track, report and measure relevant KPIs.
Teach, coach, and demonstrate service and selling behaviours that drive relevant KPIs and reflect a luxury culture and help each team member become a highly accountable and effective brand representative.
Address customer issues and coach team on resolutions.
Lead culture of clienteling, ensuring Brand Ambassadors are fostering consistent, elevated engagement with top clients by leveraging provided tools.
Support a culture of talent development and ongoing education for the store team.
Maintain an inclusive and diverse working environment.
Lead, execute, and follow up on all educational initiatives and strategies.
Actively coach and develop team members to improve performance and foster growth.
Continuously coach selling and service behaviours that drive Brand Ambassador performance and enhance the customer journey.
Inspire and support an outstanding employee experience and drive Employee Engagement.
Maintain an open-door environment that encourages feedback and discourse.
Support store management team in recruitment efforts aimed at building external network of talent.
Teach, coach, and ensure consistent use of strategic tools – communications platform, payroll management, queue management, learning management, virtual appointment platform.
Partner with key cross functional teams to ensure the physical store space is maintained at the highest level.
Achieve or exceed sales targets including both the top and bottom-line results.
Continuously analyze key performance indicators and support action plans that drive performance.
Partner with store management to ensure store has adequate resources to achieve and exceed performance goals. (e.g., inventory, labour).

Let's Talk About You:

2 to 3 years of leadership experience in a related industry.
Previous experience working with luxury lifestyle brands in Flagship or high-volume traffic locations
Experience in guest relationship management tools.
Payroll and expense management
Solid understanding of retail math and metrics; using analytics to drive the business.
Guest experience enthusiast, driving performance through internal KPIs.
Analytical driver with keen attention to detail.
Is agile and able to quickly change course as needed.
Ability to stand for long periods of time and flexible to work retail hours (standard, peak and holiday).
Strong time management and organizational skills, ability to multi-task in a fast-paced environment.
Proficiency in another language is an asset.

What’s in it For You?

A company built on Canadian roots and heritage
Your work is recognized with a comprehensive and competitive Total Rewards Program
Opportunities for career growth through numerous internal and external programs
Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
Inspiring leaders and colleagues who will lift you up and help you grow

Hourly Range:

$27.50 - $33.50 / hour

About the salary range: We’re committed to being open and fair about pay. The range provided is intended as a guideline and does not represent a guaranteed offer. When we make an offer, we consider the responsibilities of the position, market data, and internal equity to ensure consistency across our team. Your actual offer will depend on your experience, skills, and alignment with the role.

Vacancy status: This posting represents an active vacancy for which we are currently hiring.

At Canada Goose, we believe that belonging goes beyond mere inclusion. It’s about being part of a community that values, supports, and empowers you. We thrive when we can be our authentic selves. Our community is built on empathy and the understanding that every individual’s experience is unique, and every voice is important. We also recognize that communities are ever evolving, and that our work is never done. At Canada Goose, belonging is more than just an ideal - it’s the key to unlocking our collective potential, taking us further together.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us! If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.

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More about this job

Responsibilities

The Lead, Operations is responsible for driving exceptional customer experiences and achieving sales targets through effective team leadership and coaching. They oversee daily store operations, manage key performance indicators, and foster a culture of service excellence and talent development.

Requirements

Candidates must have 2 to 3 years of leadership experience, preferably within a luxury or high-volume retail environment. Proficiency in retail math, guest relationship management tools, and the ability to work flexible retail hours are essential.

Skills

Retail leadership
Customer service
KPI management
Team coaching
Clienteling
Retail math
Inventory management
Payroll management
Conflict resolution
Talent development
Communication
Time management
Organizational skills
Multi-tasking
Luxury brand experience

Benefits

Total Rewards Program
Career growth opportunities
Goose Rewards
ICON Rewards
Donation matching
Paid volunteer time
Physical and mental health resources

Visa sponsorship

Not detected in the job text

Keywords

Retail
Operations
Luxury
Leadership
KPIs
Customer Journey
Clienteling
Retail Math
Payroll Management
Inventory Management
Team Development
Coaching
Performance Management
Flagship Store
Brand Ambassador
Sales Targets
Employee Engagement
Recruitment
Communication Platform
Learning Management

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