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Added 8 mins ago
NR
Program Specialist
Niagara Region
ON · Niagara, ON
- Full-time
Lead and deliver complex strategic projects (including planning, implementation, and evaluation) aligned with departmental and organizational priorities, ensuring successful project…
Added 8 mins ago
SP
Solutions Architect, Salesforce Migrations (Data360, Revenue, Tableau, or Marketing Clouds)
Salesforce Partner Canada
Toronto, ON
- Full-time
Lead end-to-end customer migration engagements - owning technical delivery, project health, and successful go-live outcomes.
Added 8 mins ago
SP
Bilingual Customer Success Manager (French/English-Speaking)
Salesforce Partner Canada
Montreal, QC
- Full-time
Forge strong multidisciplinary relationships with Sales, Engineering, and Product Management to lead and coordinate customer relationships for success and revenue opportunities.
Added 8 mins ago
PM
Project Manager
POD Marketing
Calgary, AB
- $57,000 to $65,000 CAD / year
- Full-time
As our Project Manager, you’ll lead website projects from initial planning through launch, helping turn client goals into websites that support their business. Reporting to the Team Lead of…
Added 8 mins ago
E
Care & Support Representative (Temporary Contract)
Engaged
Remote, Canada
- $18 to $23 CAD / hour
- Full-time
- Remote
The CSR will report to the Care & Support Lead and/or the National Operations Lead and are responsible for building and maintaining positive working relationships with international…
Added 24 mins ago
NF
Sales Team Manager - Calgary
Neilson Financial Services
Calgary, AB
- Full-time
We are seeking a Sales Team Manager with exceptional skills and talents. In this role, you will lead our team of Sales Advisors, cultivating a customer-centric, collaborative, and…
Added 24 mins ago
B
Tech Lead - Infrastructure Services N 4C
BrightClaim
AB
- Full-time
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our…
Added 38 mins ago
O
Sr. Director, Product Management, AI Product Strategy
OpenText
Waterloo, ON
- Temporary
We are seeking a Senior Director, AI Strategist and Product Management to lead our initiatives for Generative AI and Agentic AI product portfolios within the Content Management Business…
Added 38 mins ago
SC
Conventional Signalling Director
SYSTRA Canada
Toronto, ON
- Full-time
Lead delivery of conventional signalling works within the Track team across GO Expansion corridors
Added 54 mins ago
C
Associate, Private Fund Solutions
Clarity
Vancouver, BC
- $200,000 to $250,000 CAD / year
- Full-time
Added 1 hour ago
A
Store Assistant Manager
Ardene
Peterborough, ON
- Full-time
…ensure efficient store operations. The Assistant Manager must lead by example and inspire their team to generate sales as well as provide outstanding customer service all while projecting…
Added 1 hour ago
AA
Customer Service Representative/Service Advisor (Markham)
Assured Automotive
Markham, ON
- Full-time
…in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career…
Added 1 hour ago
RB
Senior Software Developer, Workday Integrations & Extend
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 2 hours ago
MM
Customer Success Manager - Measure Marketing
Measure Marketing Results Inc.
Remote, Canada
- Full-time
- Remote
Read paid search performance in Google Ads and Microsoft Ads, including spend, CPC, conversions and cost per lead, and flag when budget isn't turning into pipeline.
Added 2 hours ago
TT
Director, Manufacturing Operations (North America)
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
We are looking for a Director, Manufacturing Operations, North America to lead our North American manufacturing operations
Added 2 hours ago
TT
Director, Planning, Procurement & Inventory
Trojan Technologies
London, ON
- $155,000 to $180,000 CAD / year
- Full-time
We are seeking a Director, Planning, Procurement & Inventory to lead the enterprise function that turns customer demand into a credible, executable supply plan, secures material…
Added 2 hours ago
EI
Maintenance Team Leader
Ecolab Inc.
Mississauga, ON
- Full-time
Lead team of maintenance associates to ensure proper maintenance and timely repairs of the facilities
Added 3 hours ago
KP
Production Planner--Planificateur de production
Kelly Professional & Industrial
Montreal, QC
- Full-time
· Lead and participate in meetings for long-term planning and shortage resolution (SIOP, MML, Consensus Governance).
Added 3 hours ago
LH
2600002890 - Executive Assistant - Chief Of Staff Office And Medical Affa
Lakeridge Health
Oshawa, ON
- Internship
The Executive Assistant serves as the administrative resource lead for the MAC and coordinates key medical governance processes and committees within the Chief of Staff's portfolio.…
Added 3 hours ago
B
Territory Account Executive, New Brunswick
Block
Moncton, NB
- Full-time
You will:Lead your market with disciplined, in-person execution
Added 3 hours ago
TH
Administrative Co-Ordinator- Department of Diagnostic and Interventional Radiology
The Hospital for Sick Children
Toronto, ON
- Full-time
…healthcare centres in the world. As innovators in child health, we lead and partner to improve the health of children through the integration of healthcare, leading-edge research and…
Added 3 hours ago
H
Part-Time Humanoid Robotics Instructor & Curriculum Developer
HumanoidX
Montreal, QC
- Part-time
- Contract
Lead our first classes with groups of approximately 12 students working in teams of two per robot
Added 3 hours ago
PJ
Personal Training Manager (Multi- Campus)
Prosserman JCC
Maple, ON
- $65,000 to $75,000 CAD / year
- Full-time
…results-driven Personal Training Manager (Multi-Campus) to lead the growth and operational success of our Personal Training department across the Schwartz/Reisman Centre and Prosserman…
Added 3 hours ago
O
Sr. Software Developer
OpenText
Richmond Hill, ON
- Full-time
The Senior Software Developer is a hands-on technical contributor and emerging technical lead who designs, develops, and supports Java and Spring Boot microservices running on Google Cloud…
Added 3 hours ago
RD
Technical Project Manager - AI
Randstad Digital
Montreal, QC · Greater Montreal Metropolitan Area
- $70 to $90 CAD / hour
- Contract
AI-Enabled SDLC Advancement: Lead initiatives aimed at embedding generative AI into software development workflows to enhance test automation, code reviews, defect categorization, and…

Canada Homestay Network

Program Lead, Ottawa – Eastern Ontario

Ottawa, ON, Canada

This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience. · Full-time

Apply About employer

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Job details

Pay: This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Canada Homestay Network

Ottawa
Hybrid

Program Lead - Ottawa

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About The Program Lead Position

We are seeking an enthusiastic and experienced professional who excels at leading teams and fostering positive, effective relationships with clients and agents.

The Program Lead is central to the success of our homestay programs, driving team accountability, leading projects, managing client partnerships, and shaping the overall program and business strategy.

This Is a Permanent Full-time (40hrs a Week) Position, With Open Availability And Flexible Working Hours Including Weekdays, Weeknights And Weekend

Based in Ottawa, this position will mostly be a remote position that may involve occasional travel for meetings in different parts of Eastern Ontario and up to Montreal.

This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with all partners and customers;
Invest in developing effective working relationships with clients, and agents, and work; collaboratively with the National Operations Lead to address complex or sensitive partner issues;
Provide direct supervision, mentorship, and performance oversight for Relationship Managers;
Conduct regular check-ins and 1:1s to monitor individual performance, offer coaching, and support professional development;
Proactively address employee engagement concerns, escalating to the National Operations Lead where appropriate;
Document all relevant aspects of decisions, communications, and interactions in a timely way;
Maintain data integrity in all of our organization databases;
Participating in various departmental meetings
Travel from time to time with.

The successful candidate will have

Three or more years of Customer Service experience;
Five or more years working with international students;
One or more years of Leadership experience;
Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program;
Innate ability to work independently in an autonomous, flexible, and virtual office environment;
Demonstrated ability to exercise sound judgment when navigating complex, nuanced, or sensitive situations involving multiple stakeholders;
Exceptional Customer Service skills;
Excellent Word, Excel, Email, and Database skills;
Strong verbal and written English communication. French is an asset for positions assigned to Quebec and parts of Ontario.

This role requires to be able to pass a Criminal Record Check and a Vulnerable Sector Check.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

How To Apply

For a full view of the responsibilities and requirements, please review the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your resume and short cover letter.

Applications for this role will be accepted until the position has been filled.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

Company Canada Homestay Network Location Ottawa Remote status Hybrid Salary CAD28 - CAD32/hour Employment type Full-time

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Canada Homestay Network

Ottawa
Hybrid

Apply About employer

More about this job

Responsibilities

Lead the homestay program by supervising, mentoring, and monitoring Relationship Managers, supporting their performance and professional development. Build and maintain effective relationships with clients and agents, address complex partner issues collaboratively, document decisions and communications, and maintain accurate organizational databases.

Requirements

Candidates need at least three years of customer service experience, five years working with international students, and one year of leadership experience, along with post-secondary education in a related field. They should be able to work independently in a virtual environment, demonstrate sound judgment and strong customer service, communication, and Microsoft Office and database skills; French is an asset for some assigned regions.

Skills

Customer Service
Team Leadership
Staff Supervision
Mentoring And Coaching
Performance Management
Stakeholder Communication
Conflict Resolution
Sound Judgment
Project Leadership
Data Integrity
Microsoft Word
Microsoft Excel
Database Management
Written Communication
Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

International Students
Homestay Programs
Education Administration
Customer Service
Team Leadership
Relationship Management
Client Partnerships
Agent Relationships
Staff Supervision
Mentoring
Performance Oversight
Employee Engagement
Professional Development
Project Leadership
Program Strategy
Business Strategy
Stakeholder Management
Sensitive Issue Resolution
Documentation
Data Integrity
Microsoft Word
Microsoft Excel
Email
Database Skills
Virtual Office
Criminal Record Check
Vulnerable Sector Check

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