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Canada Homestay Network

Program Lead, Ottawa – Eastern Ontario

Ottawa, ON, Canada

This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience. · Full-time

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Job details

Pay: This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience.
Job type: Full-time
Apply by: Nov 28, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Canada Homestay Network

Ottawa
Hybrid

Program Lead - Ottawa

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host

Who We Are

The Canada Homestay Network Society is a family-run, non-profit society, that has helped tens of thousands of students find a home away from home in Canada. We connect international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families for the past 30 years.

Be part of something that matters! Join a team that connects international students with compassionate and caring families in Canada, creating enriching cultural experiences for both students and host families.

About The Program Lead Position

We are seeking an enthusiastic and experienced professional who excels at leading teams and fostering positive, effective relationships with clients and agents.

The Program Lead is central to the success of our homestay programs, driving team accountability, leading projects, managing client partnerships, and shaping the overall program and business strategy.

This Is a Permanent Full-time (40hrs a Week) Position, With Open Availability And Flexible Working Hours Including Weekdays, Weeknights And Weekend

Based in Ottawa, this position will mostly be a remote position that may involve occasional travel for meetings in different parts of Eastern Ontario and up to Montreal.

This position will have an hourly wage of $28.00 -32.00, inclusive of regional differentials and based on previous experience.

Key Responsibilities

Uphold the highest level of Customer Service by being flexible, attentive, reliable and responsive with all partners and customers;
Invest in developing effective working relationships with clients, and agents, and work; collaboratively with the National Operations Lead to address complex or sensitive partner issues;
Provide direct supervision, mentorship, and performance oversight for Relationship Managers;
Conduct regular check-ins and 1:1s to monitor individual performance, offer coaching, and support professional development;
Proactively address employee engagement concerns, escalating to the National Operations Lead where appropriate;
Document all relevant aspects of decisions, communications, and interactions in a timely way;
Maintain data integrity in all of our organization databases;
Participating in various departmental meetings
Travel from time to time with.

The successful candidate will have

Three or more years of Customer Service experience;
Five or more years working with international students;
One or more years of Leadership experience;
Post-Secondary Education (College Diploma or Bachelors Degree) in International Studies, Social Sciences, or another related program;
Innate ability to work independently in an autonomous, flexible, and virtual office environment;
Demonstrated ability to exercise sound judgment when navigating complex, nuanced, or sensitive situations involving multiple stakeholders;
Exceptional Customer Service skills;
Excellent Word, Excel, Email, and Database skills;
Strong verbal and written English communication. French is an asset for positions assigned to Quebec and parts of Ontario.

This role requires to be able to pass a Criminal Record Check and a Vulnerable Sector Check.

CHN is a Living Wage certified employer and determines our compensation based on where our team members live and work by using geographic differentials. As the living wage varies greatly across Canada, the differentials ensure that CHN is able to invest significantly in fair compensation packages across the country. The posted wage range for this role is inclusive of all regions as we are considering candidates from across the country.

How To Apply

For a full view of the responsibilities and requirements, please review the complete job description. If you are interested in communicating with cultures from around the world and helping change international students live while in Canada, please apply with your resume and short cover letter.

Applications for this role will be accepted until the position has been filled.

Our recruitment process relies on human review. We do not use artificial intelligence (AI) tools to screen, select, or assess candidates.

Company Canada Homestay Network Location Ottawa Remote status Hybrid Salary CAD28 - CAD32/hour Employment type Full-time

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Canada Homestay Network

Ottawa
Hybrid

Apply About employer

More about this job

Responsibilities

Lead the homestay program by supervising, mentoring, and monitoring Relationship Managers, supporting their performance and professional development. Build and maintain effective relationships with clients and agents, address complex partner issues collaboratively, document decisions and communications, and maintain accurate organizational databases.

Requirements

Candidates need at least three years of customer service experience, five years working with international students, and one year of leadership experience, along with post-secondary education in a related field. They should be able to work independently in a virtual environment, demonstrate sound judgment and strong customer service, communication, and Microsoft Office and database skills; French is an asset for some assigned regions.

Skills

Customer Service
Team Leadership
Staff Supervision
Mentoring And Coaching
Performance Management
Stakeholder Communication
Conflict Resolution
Sound Judgment
Project Leadership
Data Integrity
Microsoft Word
Microsoft Excel
Database Management
Written Communication
Verbal Communication

Visa sponsorship

Not detected in the job text

Keywords

International Students
Homestay Programs
Education Administration
Customer Service
Team Leadership
Relationship Management
Client Partnerships
Agent Relationships
Staff Supervision
Mentoring
Performance Oversight
Employee Engagement
Professional Development
Project Leadership
Program Strategy
Business Strategy
Stakeholder Management
Sensitive Issue Resolution
Documentation
Data Integrity
Microsoft Word
Microsoft Excel
Email
Database Skills
Virtual Office
Criminal Record Check
Vulnerable Sector Check

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