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CANADA INC

Team Lead / Chef d’équipe

Montréal, QC, Canada

Apply on workforcenow.adp.com About employer

Applications open in a new tab.

Job details

Posting language: English · French
Posted: Oct 9, 2024

Original job description

English section of this bilingual listing.

Home Department: 300OPL

Job code: 300OPL-BR

Job class & function: TL-Reg

Job description

Hey burger lovers and creative minds! Patty Slaps is not just any burger joint; it's a place where food meets art, technology, and community , creating a vibrant atmosphere that's just as dynamic as your creative spirit. We're on the hunt for a Team Lead, but not just any. Our commitment is to offer not only delicious food but also an engaging atmosphere where every guest feels special. We're on the lookout for passionate team members who are excited to contribute to our dynamic and friendly team. We're looking for someone who can blend the art of hospitality with their artistic flair, making every customer's visit not just a meal, but an experience.

As a Team Lead at Patty Slaps, you will oversee both the front and back-of-house operations to ensure seamless service and high-quality food. Working closely with the Branch Manager and Assistant Manager, you will lead a team dedicated to providing exceptional service, maintaining food quality, and ensuring operational efficiency. Your role is vital in creating an engaging atmosphere and delivering memorable dining experiences for our guests.

Key Responsibilities:

Leadership and Team Management:

Lead and supervise the front and back-of-house teams, ensuring clarity in job roles and responsibilities.

Operational Excellence:

Oversee daily line operations, ensuring the kitchen and front-of-house work seamlessly together.
Implement and monitor operational strategies and adjustments as directed by management.
Supervise the preparation and presentation of food items to meet quality standards.

Customer Service Excellence:

Ensure the highest standards of customer service, addressing and resolving customer concerns swiftly.
Foster guest satisfaction through proactive management of customer interactions and feedback.

Safety, Security, and Cleanliness:

Ensure compliance with health and safety regulations within all areas of the restaurant.
Conduct regular safety audits and coordinate with the team to maintain safety standards.

Inventory and Stock Management:

Monitor inventory levels to communicate supply needs to the Branch Manager.
Maintain an organized stock of front and back-of-house supplies.

Training and Development:

Provide ongoing training and coaching to all team members, promoting skill development and adherence to operational standards.
Identify and support team members’ growth and development opportunities.

Administrative Duties:

Assist with shift scheduling, team member record maintenance, and operational reports.
Compile detailed reports on the line's performance and customer satisfaction.
Conduct performance evaluations, provide constructive feedback, and foster professional growth within the team.
Cultivate a positive work environment that promotes teamwork and mutual respect.

What We're Looking For:

Proven experience as a team lead or similar leadership role within the hospitality industry.
Strong leadership skills and the ability to manage teams effectively.
Excellent communication and interpersonal skills.
Ability to handle high-pressure situations and make decisions.
Knowledge of food safety regulations and restaurant operations.
Flexibility to work various shifts, including morning/opening, night/closing and weekends.
Previous experience in a fast-casual or quick-service restaurant is an asset but not required.
Fluent in English and French (both required) to communicate effectively and creatively with a diverse clientele.

Work Environment:

Working in a busy and dynamic restaurant setting.
Frequent interaction with team and customers.
Involvement in both front-of-house and back-of-house operations.

At Patty Slaps, we're all about growth, creativity, and creating a fun and supportive work environment. With self-ordering kiosks and unique animations playing on our big screen, every visit to Patty Slaps is a feast for the senses. And did we mention we serve beer? Our slogan, "If it don't slap, it ain't Patty's" captures the essence of our commitment to delicious, juicy burgers that are grilled to perfection. If you're ready to join a team that values good food, good vibes, good times, and great art, apply now for the Team Lead role, and let's create memorable experiences together, one burger at a time.

Read the full bilingual original

Home Department: 300OPL

Job code: 300OPL-BR

Job class & function: TL-Reg

Job description

Key Responsibilities:

Leadership and Team Management:

Lead and supervise the front and back-of-house teams, ensuring clarity in job roles and responsibilities.

Operational Excellence:

Oversee daily line operations, ensuring the kitchen and front-of-house work seamlessly together.
Implement and monitor operational strategies and adjustments as directed by management.
Supervise the preparation and presentation of food items to meet quality standards.

Customer Service Excellence:

Ensure the highest standards of customer service, addressing and resolving customer concerns swiftly.
Foster guest satisfaction through proactive management of customer interactions and feedback.

Safety, Security, and Cleanliness:

Ensure compliance with health and safety regulations within all areas of the restaurant.
Conduct regular safety audits and coordinate with the team to maintain safety standards.

Inventory and Stock Management:

Monitor inventory levels to communicate supply needs to the Branch Manager.
Maintain an organized stock of front and back-of-house supplies.

Training and Development:

Provide ongoing training and coaching to all team members, promoting skill development and adherence to operational standards.
Identify and support team members’ growth and development opportunities.

Administrative Duties:

Assist with shift scheduling, team member record maintenance, and operational reports.
Compile detailed reports on the line's performance and customer satisfaction.
Conduct performance evaluations, provide constructive feedback, and foster professional growth within the team.
Cultivate a positive work environment that promotes teamwork and mutual respect.

What We're Looking For:

Proven experience as a team lead or similar leadership role within the hospitality industry.
Strong leadership skills and the ability to manage teams effectively.
Excellent communication and interpersonal skills.
Ability to handle high-pressure situations and make decisions.
Knowledge of food safety regulations and restaurant operations.
Flexibility to work various shifts, including morning/opening, night/closing and weekends.
Previous experience in a fast-casual or quick-service restaurant is an asset but not required.
Fluent in English and French (both required) to communicate effectively and creatively with a diverse clientele.

Work Environment:

Working in a busy and dynamic restaurant setting.
Frequent interaction with team and customers.
Involvement in both front-of-house and back-of-house operations.

Description de l’emploi

Salut les amis amateurs de burgers et esprits créatifs ! Patty Slaps n'est pas un simple restaurant de burgers ; c'est un endroit où la nourriture rencontre l'art, la technologie et la communauté, créant une atmosphère vibrante aussi dynamique que votre esprit créatif. Nous recherchons un Superviseur, mais pas n'importe lequel. Nous nous engageons à offrir non seulement de la nourriture délicieuse, mais aussi une atmosphère engageante où chaque invité se sent spécial. Nous recherchons des membres d'équipe passionnés et enthousiastes à l'idée de contribuer à notre équipe dynamique et amicale. Nous recherchons quelqu'un capable de mélanger l'art de l'hospitalité avec son flair artistique, rendant chaque visite du client non seulement un repas, mais une expérience.

En tant que Superviseur chez Patty Slaps, vous superviserez à la fois les opérations de la cuisine et de la salle pour garantir un service fluide et des aliments de haute qualité. Travaillant en étroite collaboration avec le Directeur de l'Agence et l'Assistant Directeur, vous dirigerez une équipe dédiée à offrir un service exceptionnel, à maintenir la qualité de la nourriture et à garantir l'efficacité opérationnelle. Votre rôle est essentiel pour créer une atmosphère engageante et offrir des expériences culinaires mémorables à nos invités.

Responsabilités principles :

Leadership et Gestion d'équipe :

Diriger et superviser les équipes de la cuisine et de la salle, en assurant la clarté des rôles et des responsabilités.

Excellence Opérationnelle :

Superviser les opérations quotidiennes de la ligne, en veillant à ce que la cuisine et la salle travaillent en harmonie.
Mettre en œuvre et surveiller les stratégies opérationnelles et les ajustements conformément aux directives de la direction.
Superviser la préparation et la présentation des plats pour répondre aux normes de qualité.

Excellence du Service Client :

Garantir les normes les plus élevées de service client, en traitant et en résolvant rapidement les préoccupations des clients.
Encourager la satisfaction des clients grâce à une gestion proactive des interactions et des commentaires des clients.

Sécurité, Sûreté et Propreté :

Assurer le respect des réglementations en matière de santé et de sécurité dans toutes les zones du restaurant.
Effectuer des audits de sécurité réguliers et coordonner avec l'équipe pour maintenir les normes de sécurité.

Gestion des Stocks :

Surveiller les niveaux d'inventaire pour communiquer les besoins d'approvisionnement au Directeur de l'Agence.
Maintenir un stock organisé des fournitures de la cuisine et de la salle.

Formation et Développement :

Fournir une formation et un encadrement continus à tous les membres de l'équipe, en favorisant le développement des compétences et le respect des normes opérationnelles.
Identifier et soutenir les opportunités de croissance et de développement des membres de l'équipe.

Tâches Administratives :

Aider à la planification des horaires, à la gestion des dossiers des membres de l'équipe et aux rapports opérationnels.
Compiler des rapports détaillés sur les performances de la ligne et la satisfaction des clients.
Effectuer des évaluations des performances, fournir des commentaires constructifs et favoriser la croissance professionnelle au sein de l'équipe.
Cultiver un environnement de travail positif qui favorise le travail d'équipe et le respect mutuel.

Ce que nous recherchons :

Expérience avérée en tant que superviseur ou dans un rôle de leadership similaire dans le secteur de l'hôtellerie.
De solides compétences en leadership et la capacité de gérer efficacement les équipes.
Excellentes compétences en communication et en relations interpersonnelles.
Capacité à gérer les situations de stress et à prendre des décisions rapidement.
Connaissance des réglementations sur la sécurité alimentaire et des opérations de restauration.
Flexibilité pour travailler à différents quarts, y compris le matin/ouverture, la nuit/fermeture et les week-ends.
Une expérience préalable dans un restaurant rapide ou un service rapide est un atout mais pas obligatoire.
Maîtrise de l'anglais et du français (les deux requis) pour communiquer efficacement et de manière créative avec une clientèle diversifiée.

Environnement de Travail :

Travailler dans un restaurant occupé et dynamique.
Interaction fréquente avec l'équipe et les clients.
Implication dans les opérations de la cuisine et de la salle.

Chez Patty Slaps, nous valorisons la croissance, la créativité et un environnement de travail amusant et favorable. Avec des bornes de commande en libre-service et des animations uniques sur notre grand écran, chaque visite à Patty Slaps est un festin pour les sens. Et avons-nous mentionné que nous servons de la bière ? Notre slogan, "If it don't slap, it ain't Patty's", capture l'essence de notre engagement envers des burgers délicieux et juteux, grillés à la perfection. Si vous êtes prêt à rejoindre une équipe qui valorise la bonne nourriture, les bonnes vibrations, les bons moments et le grand art, postulez maintenant pour le rôle de Superviseur, et créons ensemble des expériences mémorables, un burger à la fois.

Apply on workforcenow.adp.com About employer

More about this job

Responsibilities

The Team Lead at Patty Slaps will supervise the kitchen and front-of-house teams, keep food quality and guest service high, and train and coach staff. They will also handle safety checks, stock levels, shift scheduling and performance reports.

Requirements

Candidates need proven team lead or supervisory experience in hospitality, strong leadership and communication skills, and knowledge of food safety. They must be fluent in English and French and flexible across morning, night and weekend shifts.

Skills

Team leadership
Staff supervision
Staff training and coaching
Food safety regulations
Food quality control
Customer service
Inventory and stock management
Shift scheduling
Performance evaluation
Operational reporting
Health and safety audits
Conflict resolution
Decision making under pressure
Bilingual communication English French
Kitchen operations
Front-of-house operations
Self-ordering kiosk systems
Food preparation
Cash handling

Keywords

Team Lead
Chef d'équipe
Restaurant supervisor
Shift supervisor
Food service supervisor
Hospitality
Fast casual
Quick service restaurant
Food safety
Inventory management
Customer service
Staff training
Bilingual English French
Shift scheduling
Kitchen operations
Front of house
Back of house
Burger restaurant

Seniority

Mid level

Languages

English
French

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Work requirements

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