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Canada Infrastructure Bank/ Banque de l'infrastructure du Canada

Analyst, Business Systems - CRM

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Apply by: Dec 13, 2026
Posting language: English · French
Posted: Nov 13, 2026

Original job description

English section of this bilingual listing.

*La version française suit*

Headquartered in Toronto, the Canada Infrastructure Bank (CIB) is responsible for investing in new infrastructure projects. The CIB’s mission is to work with provincial, territorial, municipal, federal, Indigenous and private sector investor partners to transform the way infrastructure is planned, financed and delivered in Canada.

The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements, designing, developing and supporting business applications. The Analyst, Business Systems, will collaborate closely with business stakeholders, IT leadership and cross-functional teams to ensure that solutions are robust, scalable and aligned with organizational goals.

The ideal candidate will have an undergraduate degree in Information Systems or a related field, over three years of experience as a Business Systems Analyst, and be self-directed.

Your responsibilities include:

Collaborate with stakeholders, project managers, developers and technical teams to identify, document and manage business requirements and specifications. Ensure business requirements are complete, correct, consistent, concise and achievable, securing sign-off from business owners
Establish and maintain strong partnerships with business users to determine optimal solutions for business and system needs. Set stakeholder expectations appropriately and effectively communicate complex concepts to non-technical audiences
Design, configure, and deploy custom applications and automated workflows. Ensure solutions are efficient, compliant and meet business objectives
Act as a subject matter expert for Dynamics CRM and Charles River Private Markets (CRPM) applications and their integrations, including data synchronization, error resolution and process optimization. Collaborate with CRPM teams to ensure accurate data mapping, timely refreshes and alignment with investment management workflows
Provide ongoing support, troubleshooting and guidance on business applications
Design, develop and deploy comprehensive reports using Power BI, ensuring data accuracy, insightful visualisation and actionable analytics. Utilise advanced reporting techniques to translate complex business requirements into clear, interactive dashboards and reports
Develop and maintain technical documentation, training guides and FAQs. Integrate organizational change management practices into training and adoption strategies to ensure smooth transitions and high user engagement
Maintain documentation of system architecture, changes and user acceptance testing. Ensure quality and consistency of corporate data and produce ad-hoc reports or data extracts as necessary

Your ideal profile:

3 to 5 years of experience as a Business Systems Analyst, Functional Consultant, Power Platform Consultant, or similar role
Undergraduate degree in Information Systems, Business, Finance, Computer Science or a related discipline, or equivalent practical experience
Strong hands-on experience with: Dynamics 365 / Dynamics 365 Sales; Power Apps, particularly model-driven applications; Microsoft Dataverse; Power Automate; Dataverse security roles and record-level security; Solution management and application lifecycle management
Certification in Microsoft Dynamics 365 and/or Power Platform (e.g., PL-200, MB-210, PL-400), an asset
Understanding of integrations, APIs, connectors, relational databases, and data mapping
Experience gathering and translating business requirements into system and solution designs
Experience with business-process analysis, functional specifications, testing and UAT
Experience with Business Central, an asset
Experience with Charles River Private Markets or similar Investment Management systems, an asset
Experience with Microsoft Copilot Studio, including designing or supporting agents and integrating them with Power Platform business processes, an asset
Working knowledge of Power BI and reporting concepts
Experience in agile methodologies and project management
Able to work independently with excellent organizational and priority management skills
Excellent analytical and problem-solving skills
Strong written and verbal communication skills
Sense of initiative, entrepreneurial spirit
Bilingual English/French, an asset

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Don’t forget to follow us on LinkedIn and on X (formerly Twitter) @cib_en or @bic_fra.

At the CIB, we are committed to diversity and equitable access to employment opportunities. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know at accessible@cib-bic.ca and we will work with you to meet your needs.

For more information on our company, visit www.cib-bic.ca.

__________________________________________________________________

Read the full bilingual original

*La version française suit*

The ideal candidate will have an undergraduate degree in Information Systems or a related field, over three years of experience as a Business Systems Analyst, and be self-directed.

Your responsibilities include:

Collaborate with stakeholders, project managers, developers and technical teams to identify, document and manage business requirements and specifications. Ensure business requirements are complete, correct, consistent, concise and achievable, securing sign-off from business owners
Establish and maintain strong partnerships with business users to determine optimal solutions for business and system needs. Set stakeholder expectations appropriately and effectively communicate complex concepts to non-technical audiences
Design, configure, and deploy custom applications and automated workflows. Ensure solutions are efficient, compliant and meet business objectives
Act as a subject matter expert for Dynamics CRM and Charles River Private Markets (CRPM) applications and their integrations, including data synchronization, error resolution and process optimization. Collaborate with CRPM teams to ensure accurate data mapping, timely refreshes and alignment with investment management workflows
Provide ongoing support, troubleshooting and guidance on business applications
Design, develop and deploy comprehensive reports using Power BI, ensuring data accuracy, insightful visualisation and actionable analytics. Utilise advanced reporting techniques to translate complex business requirements into clear, interactive dashboards and reports
Develop and maintain technical documentation, training guides and FAQs. Integrate organizational change management practices into training and adoption strategies to ensure smooth transitions and high user engagement
Maintain documentation of system architecture, changes and user acceptance testing. Ensure quality and consistency of corporate data and produce ad-hoc reports or data extracts as necessary

Your ideal profile:

3 to 5 years of experience as a Business Systems Analyst, Functional Consultant, Power Platform Consultant, or similar role
Undergraduate degree in Information Systems, Business, Finance, Computer Science or a related discipline, or equivalent practical experience
Strong hands-on experience with: Dynamics 365 / Dynamics 365 Sales; Power Apps, particularly model-driven applications; Microsoft Dataverse; Power Automate; Dataverse security roles and record-level security; Solution management and application lifecycle management
Certification in Microsoft Dynamics 365 and/or Power Platform (e.g., PL-200, MB-210, PL-400), an asset
Understanding of integrations, APIs, connectors, relational databases, and data mapping
Experience gathering and translating business requirements into system and solution designs
Experience with business-process analysis, functional specifications, testing and UAT
Experience with Business Central, an asset
Experience with Charles River Private Markets or similar Investment Management systems, an asset
Experience with Microsoft Copilot Studio, including designing or supporting agents and integrating them with Power Platform business processes, an asset
Working knowledge of Power BI and reporting concepts
Experience in agile methodologies and project management
Able to work independently with excellent organizational and priority management skills
Excellent analytical and problem-solving skills
Strong written and verbal communication skills
Sense of initiative, entrepreneurial spirit
Bilingual English/French, an asset

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Don’t forget to follow us on LinkedIn and on X (formerly Twitter) @cib_en or @bic_fra.

For more information on our company, visit www.cib-bic.ca.

__________________________________________________________________

La Banque de l’infrastructure du Canada (BIC), dont le siège social est à Toronto, a la responsabilité d’investir dans de nouveaux projets d’infrastructures. La mission de la BIC est de travailler avec ses partenaires provinciaux, territoriaux, municipaux, fédéral, autochtones et du secteur privé en matière d’investissement pour transformer la façon dont les infrastructures sont planifiées, financées et réalisées au Canada.

L’analyste, Systèmes commerciaux, sera basé à Toronto et relèvera du/de la gestionnaire, Technologies de l’information. L’analyste, Systèmes commerciaux, joue un rôle essentiel dans la documentation des besoins commerciaux, la conception, le développement et le soutien des applications commerciales. L’analyste, Systèmes commerciaux, collaborera étroitement avec les parties prenantes commerciales, les responsables des TI et les équipes interfonctionnelles afin de s’assurer que les solutions sont robustes, évolutives et alignées sur les objectifs organisationnels.

La personne idéale pour ce poste doit être titulaire d’un diplôme de premier cycle en systèmes d’information ou dans un domaine connexe, avoir plus de trois ans d’expérience en tant qu’analyste de systèmes commerciaux, tout en faisant preuve d’autonomie.

Vos responsabilités :

Collaborer avec les parties prenantes, les gestionnaires de projet, les développeurs et les équipes techniques afin d’identifier, de documenter et de gérer les exigences et les spécifications commerciales; s’assurer que les exigences commerciales sont complètes, correctes, cohérentes, concises et réalisables, en obtenant l’accord des responsables commerciaux
Établir et maintenir des partenariats solides avec les utilisateur·rices commerciaux·ales afin de déterminer les solutions optimales pour les besoins commerciaux et des systèmes; définir les attentes des parties prenantes de manière appropriée et communiquer efficacement des concepts complexes à un public non technique
Concevoir, configurer et déployer des applications personnalisées et des flux de travail automatisés; veiller à ce que les solutions soient efficaces, conformes et répondent aux objectifs commerciaux
Agir en tant que spécialiste des applications Dynamics CRM et Charles River Private Markets (CRPM) et de leurs intégrations, y compris la synchronisation des données, la résolution des erreurs et l’optimisation des processus; collaborer avec les équipes de CRPM pour garantir un mappage précis des données, des mises à jour périodiques et l’alignement avec les flux de travail de gestion des investissements
Fournir un soutien continu, un dépannage et des conseils sur les applications commerciales
Concevoir, développer et déployer des rapports complets à l’aide de Power BI, en garantissant l’exactitude des données, une visualisation pertinente et des analyses utiles; utiliser des techniques de production de rapports avancées pour traduire des exigences commerciales complexes en tableaux de bord et rapports clairs et interactifs
Développer et maintenir la documentation technique, les guides de formation et les FAQ; intégrer les pratiques de gestion du changement organisationnel dans les stratégies de formation et d’adoption afin de garantir des transitions sans heurt et un engagement élevé de la part des utilisateur·rices
Tenir à jour la documentation relative à l’architecture du système, aux modifications et aux tests d’acceptation par les utilisateur·rices; garantir la qualité et la cohérence des données de l’entreprise et produire des rapports ponctuels ou des extraits de données si nécessaire

Le profil idéal :

3 à 5 ans d’expérience en tant qu’analyste, Systèmes commerciaux, consultant·e fonctionnel·le, consultant·e Power Platform, ou dans un rôle similaire
Diplôme de premier cycle en systèmes d’information, commerce, finance, informatique ou dans une discipline connexe, ou expérience pratique équivalente
Solide expérience pratique avec : Dynamics 365/Dynamics 365 Sales; Power Apps, notamment les applications pilotées par modèle; Microsoft Dataverse; Power Automate; Rôles de sécurité Dataverse et sécurité au niveau des enregistrements; Gestion des solutions et gestion du cycle de vie des applications
Certification Microsoft Dynamics 365 et/ou Power Platform (p. ex. PL-200, MB-210, PL-400), un atout
Compréhension des intégrations, des API, des connecteurs, des bases de données relationnelles et du mappage de données
Expérience dans la collecte et la traduction des exigences commerciales en conceptions de systèmes et de solutions
Expérience en analyse des processus commerciaux, spécifications fonctionnelles, tests et TAU
Expérience avec Business Central, un atout
Expérience avec Charles River Private Markets ou des systèmes de gestion d’investissement similaires, un atout
Expérience avec Microsoft Copilot Studio, notamment la conception ou le soutien d’agents et leur intégration aux processus commerciaux de Power Platform, un atout
Connaissance pratique de Power BI et des concepts de production de rapports
Expérience en méthodologies agiles et en gestion de projet
Capacité à travailler de manière autonome avec d’excellentes compétences en matière d’organisation et de gestion des priorités
Excellentes compétences en matière d’analyse et de résolution de problèmes
Excellentes compétences en communication écrite et orale
Sens de l’initiative, esprit entrepreneurial
Bilinguisme anglais-français, un atout

Merci de votre intérêt. Seules les personnes retenues pour la poursuite du processus de sélection ou pour une entrevue seront contactées.

N’oubliez pas de suivre la BIC sur LinkedIn et sur X (précédemment Twitter) @cib_en ou @bic_fra.

La Banque de l’infrastructure du Canada tient à promouvoir la diversité ainsi que l’accès équitable aux occasions d’emploi. Dans le cas où vous auriez besoin d’un accommodement au cours du processus d’embauche ou d’entrevue (y compris d’autres formats de matériel, d’une salle de rencontre accessible ou de tout autre type d’accommodement), prière de le faire savoir en écrivant à accessible@cib-bic.ca.

Pour en savoir plus sur la BIC, veuillez visiter le site www.cib-bic.ca.

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More about this job

Responsibilities

Gather, document, and manage business requirements, then design, configure, deploy, and support business applications and automated workflows. Serve as a subject matter expert for Dynamics CRM and Charles River Private Markets, support integrations and data quality, and develop Power BI reports, documentation, and user training.

Requirements

Requires 3 to 5 years of experience in business systems analysis, functional consulting, Power Platform consulting, or a similar role, plus an undergraduate degree in a relevant discipline or equivalent practical experience. Candidates should have hands-on experience with Dynamics 365, Power Apps, Dataverse, and Power Automate, along with knowledge of integrations, requirements analysis, testing, reporting, and agile project work.

Skills

Business Requirements Analysis
Dynamics 365
Power Apps
Microsoft Dataverse
Power Automate
Dataverse Security
Solution Management
Systems Integration
Data Mapping
Power BI
Business Process Analysis
Functional Specifications
User Acceptance Testing
Agile Methodologies
Project Management

Visa sponsorship

Not detected in the job text

Keywords

Dynamics 365
Dynamics 365 Sales
Dynamics CRM
Power Apps
Model-Driven Applications
Microsoft Dataverse
Power Automate
Dataverse Security Roles
Record-Level Security
Solution Management
Power Platform
Power BI
Charles River Private Markets
Business Central
Microsoft Copilot Studio
APIs
Connectors
Relational Databases
Data Mapping
Business Requirements
Functional Specifications
Business Process Analysis
User Acceptance Testing
Agile Methodologies
Project Management
Investment Management
Data Synchronization
Organizational Change Management
PL-200

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Jobs in Canada