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Canada Infrastructure Bank

Senior Manager, IT Operations

Toronto, ON, Canada

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Job details

Posting language: English
Posted: Oct 8, 2026

Original job description

Headquartered in Toronto, the Canada Infrastructure Bank (CIB) is responsible for investing in new infrastructure projects. The CIB’s mission is to work with provincial, territorial, municipal, federal, Indigenous and private sector investor partners to transform the way infrastructure is planned, financed and delivered in Canada.

The Senior Manager, IT Operations, is responsible for leading the day-to-day operations of the CIB’s IT function. Reporting to the VP, IT, this role ensures reliable service delivery, effective vendor and managed service partner performance, disciplined ITSM practices, and strong operational controls across infrastructure, service desk, cybersecurity operations, disaster recovery, and business continuity. The role manages approximately two internal team members and works closely with business stakeholders, application management, project delivery teams, and external partners.

Your responsibilities include:

Lead day-to-day IT operations, including service desk, infrastructure, incident management, cybersecurity operations, and managed service partner delivery
Develop, maintain, and improve ITSM processes, procedures, and operating standards that support reliable, secure, and efficient technology services
Define, monitor, and report on service-level objectives, operational metrics, risks, and recurring issues
Manage IT operating expenses, vendor performance, contracts, renewals, and service improvement plans within approved budgets
Support the ongoing development and execution of the IT roadmap by identifying operational improvements, risks, dependencies, and resource requirements
Maintain and improve cybersecurity controls and operational security practices, including oversight of vulnerability management, penetration testing, awareness training, and remediation tracking
Maintain the IT Disaster Recovery Plan and lead regular business continuity and disaster recovery exercises to validate plans, procedures, and readiness
Support internal and external audit activities by providing evidence, coordinating responses, and tracking remediation actions
Develop and deliver clear IT communications, end-user guidance, and organization-wide training where required
Work with Application Management and Project Management teams to ensure technology initiatives are operationally ready, delivered to specification, and transitioned effectively into support
Occasional travel to CIB offices in Calgary and Montréal may be required

Your ideal profile:

Bachelor’s degree or equivalent work experience
10+ years of progressive experience in IT operations, infrastructure, service delivery, or related technology roles
Experience leading IT operations in a structured, risk-conscious environment, preferably in financial services, investments, asset management, or a comparable sector
Strong working knowledge of ITSM practices, service desk operations, incident management, Azure administration, Microsoft 365, networking, and cloud-first or hybrid environments
5+ years of cybersecurity-related experience; CISSP, CISM, or equivalent certification is an asset
Experience managing vendors, managed service providers, budgets, contracts, service levels, and operational performance
Experience supporting audits, risk management, disaster recovery, business continuity, and operational control activities
Experience working in a growing or transforming organization, including process improvement, technology change, or operational maturity initiatives
Project delivery experience; PMP, PRINCE2, or equivalent certification is an asset
Experience with Microsoft Dynamics 365 CRM, Dynamics 365 Business Central, Artificial Intelligence, or Machine Learning is an asset
Strong judgment, discretion, and professionalism when handling confidential or sensitive matters
Clear written and verbal communication skills, with the ability to translate technical matters for business stakeholders
Strong organization, planning, collaboration, and problem-solving skills

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

Don’t forget to follow us on LinkedIn and on X (formerly Twitter) @cib_en or @bic_fra.

At the CIB, we are committed to diversity and equitable access to employment opportunities. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know at accessible@cib-bic.ca and we will work with you to meet your needs.

For more information on our company, visit www.cib-bic.ca.

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More about this job

Responsibilities

The Senior Manager, IT Operations leads day-to-day IT functions including service desk, infrastructure, and cybersecurity operations. They are responsible for maintaining ITSM processes, managing vendor performance, and ensuring operational readiness for technology initiatives.

Requirements

Candidates must have 10+ years of progressive experience in IT operations and a bachelor's degree. Strong knowledge of ITSM, cloud environments, and cybersecurity, along with experience in risk management and vendor oversight, is required.

Skills

IT Operations
ITSM
Infrastructure Management
Cybersecurity Operations
Disaster Recovery
Business Continuity
Vendor Management
Azure Administration
Microsoft 365
Incident Management
Budget Management
Risk Management
Project Delivery
Operational Security
Vulnerability Management
Stakeholder Management

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Infrastructure
ITSM
Service Desk
Cybersecurity
Disaster Recovery
Business Continuity
Azure
Microsoft 365
Vendor Management
Incident Management
Vulnerability Management
Penetration Testing
CISSP
CISM
PMP
PRINCE2
Microsoft Dynamics 365
Artificial Intelligence
Machine Learning
Risk Management
Audit
Cloud Computing
Networking
Operational Metrics
Budgeting
Project Management
Infrastructure Bank
Financial Services
Asset Management

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